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Western Fireplace Supply

Western Fireplace Supply

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1685 Paonia St.
Colorado Springs, CO 80915
Phone: 719-591-0020

Colorado Springs, CO

Since 1983, Western Fireplace Supply and Western Outdoor Living has helped more people find heating solutions for their homes than any other fireplace company in Colorado.

Our highly trained staff will work closely with you to help you choose exactly the right gas, wood or pellet fireplace or stove for your needs and for your budget. We offer only the finest products from the nation's top manufacturers that will provide a lifetime of highly efficient and reliable operation. We are fully licensed with years of experience, and will provide any necessary long-term maintenance and service for your unit, solving any problems quickly, efficiently and courteously. We stand 100% behind every product we sell.

Business Profile of Western Fireplace Supply - Colorado Springs, CO

Office Type: Sales, Installation, and Service
Hours: Vary by Location
History: Established 1983
Serving Areas: • Avon
• Colorado Springs
• Fort Collins
Inventory: • Fireplaces
• Stoves
• Inserts
• Gas Logs
• Venting/Chimney Pipes
• Glass Doors
Manufacturers: • Avalon
• DaVinci
• DuraVent
• FireMagic
• Fireplace Xtrordinair
• Flue Sentinel
View All...
2016 Customer Satisfaction Award

Congratulations to Western Fireplace Supply!

Based on their record of consistent success in meeting customers' needs and demonstrating the highest quality of service, Star Ratings USA is proud to recognize Western Fireplace Supply with our 2016 Dealer Of The Year award! They have earned our highest honor as a business focused on customer satisfaction, and we wholeheartedly recommend them to prospective clients. Read more details...

"Matt and his staff operate with honesty, integrity, and character, from the sales team to the estimators to the installers. It's the little things that add up to being the very best, and that is what Western Fireplace epitomizes.”

- Bob Smith, CEO, Star Ratings USA

Customer Reviews

Possibly the best experience I've had with buying and work performed as well as performance of product. Everything worked like Don said it would.
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Chose Western for their professionalism and reputation. Estimation was easy and install was wonderful.
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Very polite and professional service.
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All the technicians who installed and finished the installation hookups were extremely efficient, friendly and clean!
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The service men were prompt,courteous,informative and very polite. Love our fireplace!!
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From the initial phone contact the final installation, ALL of the individuals with Western Fireplace were especially friendly and helpful! All of them were accommodating, professional, on time, courteous, and thorough. We highly recommend Western Fireplace without any reservation! Dan & Debi Blackwell
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Sale and estimation process was comprehensive and easy. Seamless installation. Knowledgeable and helpful.
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Sale and installation were good.
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Knowledge and attitude of staff was great. Entire process from sales to estimate to install was excellent!
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All aspects of sales thru installation were handled professionally and as promised. Thanks for brownies!
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Excellent from start to finish!
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Professional. Sales/estimation process was great. Installers were very nice and clean.
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The Best!
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We truly love our new fireplace and we were very impressed with all of the people involved in the process of updating our old fireplace. Great professionalism by all!
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Showroom is beautiful as is our new fireplace. Very positive experience!
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Western Fireplace is committed to giving an accurate estimate on-site. They are knowledgeable and find what fits your needs and desires. Western Fireplace follows through with their commitments and goes above and beyond to be sure you get what you invested in! They are excellent and I will recommend them.
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Customer service was excellent from sales, scheduling, estimating, install, and technician. Great Job - We're very happy with our insert. Thank you for the brownies! :)
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Great showroom with most available products on display! My wife and I purchased two gas inserts to replace our wood fireplaces, and received prompt service for estimates and install. We are very happy with our new gas fireplaces, and highly recommend Western Fireplace!
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We rely almost entirely on recommendations by neighbors when needing to fix or replace. Without hesitating they recommended Western Fireplace. I was equally satisfied with their knowledge, cleanliness, and their showroom when making our selection. The entire process was excellent.
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I am a Colo Spgs native and have purchased from Western Fireplace for years. I have never been disappointed in their products or service and highly recommend them.
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This wonderful experience of a new fireplace went up in flames when installation did not pass inspection. Work had to be fixed. Then the cap to the chimney was measured wrong so they installed the wrong size. Rain storm came in that night. It was like a shower coming down the chase soaking the entire new unit and water on to my new carpet. Never tool responsibility for the error. For the fire up they one person called to confirm the time and all was good. My husband called an hour later and found oit our custom doors were "mistakenly" sent to one of their dealers which they did not convey on the original call. Almost end of day their remedy is order us new doors and put on temporary doors that don't look like the ones that go with the unit. We spent almost 10K and received poor service. Everyone involved took the fun and excitement out of this long awaited home project. Never would I recommend this company.
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Overall good package deal, estimate, installation, product, and support.
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Sales/estimation process was easy - no hassle. Installation was again easy. Nice job. Thanks for the brownies! Nice touch!
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Fireplace installed in new basement construction. Whole process from sale to completion excellent. Love it.
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Estimate was spot on. Installation very good.
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Western Fireplace staff were all polite, knowledgeable, and helpful with regard to my specific project.
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Sales/estimation process was informative and accurate. Installers were very competent.
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Chose to do business with you because of your reputation.
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Thanks for doing a great job and for outstanding service. Knowledgeable sales person. Plentiful displays to view. Estimation came very close to target. Delivery crew great, personable people. The brownies you sent were great - such a kind gesture!
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Chose you because you were close and for your reputation. Have nothing but good things to say about the whole process!
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Longstanding business in CO Springs. Sales/estimation was good. Installation was outstanding!
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Everything was great.
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Have been a customer for years!! Sales, estimation, installation were all excellent.
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Chose you for your reputation. Salesman was very knowledgeable. Installation excellent.
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We were very impressed with every person involved with our Purchase. Your showroom was very helpful and showing us how each one worked. Very knowledgeable. Installation went smooth. Top of the Line customer service. Thank you so much for treating us so great. We are very Pleased and highly recommend you to everyone as we have already.
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I think I have already written a review previously.
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Professional, knowledgeable, capable, truthful, dependable
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We were happy with the latest service call.
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Great job team! Highly recommend!
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Western Fireplace did a good job describing what they planned to do and then followed through.
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Very satisfied with the Gas Fireplace insert. Produces wonderful heat with very little fan noise. Excellent product that will provide much satisfaction as a result of expert installation.
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While we were surprised by the cost of gas fireplaces in general, we are very happy with our fireplace from Western. Install guys were great! Love it.
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Need more detail on options and cost per item. We are detailed people so need lots of info, Gary supplied us all eventually. Should have at end of one year a free maintenance call for 1st year. Found it difficult to get info all at one time, it took repeated nagging!
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Customers spend 3-6K on a gas insert with no adjustable flame, then you have the nerve to charge them another $150 for the cheap remote in order to have access/ability to adjust the flame....
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You love your jobs and it shows very well.
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The estimator was Simply Excellent. You EXCEEDED my expectation!! Installation was Seamless.
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Larry was helpful when we couldn't fit the model we wanted. He helped us get the product and functionality we needed. Mike, our installer, was very good and personable. He informed us of the gas line options and did great work. He also let us know of the option to match our new chimney cap for the older gas fireplace. Mikey was great in servicing our old gas fireplace that we had trouble keeping lit.
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So impressed with your company. Called for a service need. A month to get served but requested waiting list. Totally understandable in the midst of winter. So impressed you had a cancellation and was moved forward with very adequate notice. Technician Joe Weaver showed up at exactly anticipated time and was to perfection! Knew exactly the problem and made sure everything was perfect! So impressed with your service! Your company is on my A+ list! Thank you!
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Very easy to work with and very responsive to questions and concerns.
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Outstanding customer service from beginning to end. Sale and estimation process was awesome. We love our new fireplace.
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The sales and estimation process was easy and professional. Best installation team ever - happy guys. Showroom was welcoming. This is an investment - no hard sell - competent business attitude - follow up promptness.
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Local reputation. Well respected by trades and customers. Sales, estimation, and installation all very good.
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Randy was especially helpful with the sales/estimation process. Preston was competent, careful, knowledgeable, friendly when doing the installation. Cindy is also a wonderful contact on the phone. I would definitely recommend Western Fireplace to anyone looking for quality products and quality personnel! Even when unforeseen issues arose with my old unit, they made adjustments so that the whole process went well.
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I was pleased with the professionalism and with the produce. Would recommend to others.
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Good sales demo. Good product reputation. Good estimator experience.
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Thanks for the brownies. Merry Christmas!
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Excellent product. Sales, estimation, installation was all good. Very helpful help.
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Great product. Great Installation - very professional, good staff. Best of all is follow up service to make sure it is right.
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Chose you for your honesty and expertise. Have already referred you to a friend.
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We would look to Western Fireplace again and again for products and service. Preston & his installation crew were AWESOME! Thanks for the brownies!
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Sale and estimation staff were excellent: polite and informative. Installers were also excellent: professional and courteous.
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Professional. Sales/estimation process was great! Installation is perfect!
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Quality product. Top notch service. Estimation and installation were very good.
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Execellent job!
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From the time we walked into your showroom to the finishes on installation, your staff were most professional and kept us up to date on when they were going to install the insert.
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The entire staff from sales to install were very informative and helpful. We knew what product we wanted, but the customer service we received is what will bring us back to Western Fireplace in the future. Keep up the quality and great attitudes!
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We were favorably impressed from our showroom experience to completion of installation. No pressure by salesman or estimator, just facts. Installers knowledgeable and professional. Everything done on time and as promised.
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Excellent all around. Professional staff. Quality products.
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Estimation was right on target. Installation was great.
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Sale and estimation was fast and efficient. Installation went fine.
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Very difficult company with poor attitudes. No pride in a job well done.
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From start to finish, Western Fireplace Ft. Collins makes the process so easy! Everyone is extremely professional, knowledgeable and very enjoyable to work with. We would not buy from any other company!! Thank you!
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Sale and estimation very professional and knowledgeable. Installation professional, knowledgeable, and attentive to detail.
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The whole process from sale to installation was very well done.
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Sales and estimation was good. Installation great. I like the brownies!
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Sale was no pressure and included good details. Installation was detailed and interesting.
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Sales and estimation process was excellent, as always. Installation went great. Western is the best!
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Everything went well & Mike was happy (maybe) to come back to light boiler pilot light.
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Our Heat-n-Glo Tiara is wonderful. The Installation process was smooth. We plan on buying another for upstairs.
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I found Western Fireplace by asking others. Every time I asked, I got a favorable comment so I chose Western. The installers were thorough, clean, and on time. Time is precious to me so I really appreciated this. We fully expect to enjoy the refitted fireplace this winter.
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Upon entering the showroom, it was a great presentation. Bob was most helpful in giving us the info we needed to get the product we wanted without pressuring us to buy. The whole process from the store to installation was outstanding.
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N/A
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Very professional & knowledgeable about pros and cons of all equipment. Sales, estimation, installation were all great.
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Knowledgeable estimation. Quick & smooth installation.
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Sales and estimation process was easy, as expected.
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Professional from start to finish. Great showroom. Happy we did business with Western Fireplace.
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I could not be happier with my experience with Western Fireplace. Everyone was attentive, friendly and knowledgable. They were prompt and completed the job when they said it would be done. No surprises along with way.
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Our contractor introduced us to this company, but we would select it again because of our experience with Shawn the young man who installed our fire place. He was excellent! He was a hard worker, knowledgeable, and came in even on a holiday to complete the job for us.
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Our contractor introduced us to this company, but we would select it again because of our experience with Shawn the young man who installed our fire place. He was excellent! He was a hard worker, knowledgeable, and came in even on a holiday to complete the job for us.
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Sales and estimation people were very friendly and good. The installers were very satisfactory. Thanks for the Brownies!
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The estimator (Randy) who came to the house discussed the product with me to determine which one would best fit my needs, took measurements, went to his van and gave me an on the spot estimate. No waiting two weeks like we did at another fireplace outlet. Once the price was agreed upon, there was no waffling or hidden expenses.The installation was scheduled the following week, which was far sooner than expected. I'll give Western 5 stars. The brownies were a nice surprise too. Thank you.
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Professional, knowledgeable, helpful, but a couple scheduling mistakes and lack of follow up delayed installation.
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From the four companies that we considered, Western Fireplace was the most professional, courteous, helpful and knowledgeable. Highly recommend.
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Sales, estimation, and installation were all good. Great product.
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Professionals, thorough, courteous, friendly. Good quality product. The sale and estimation was clearly explained. The installers were very efficient and clean.
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See above comment
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We were tired of getting firewood and decided to go with a gas insert. After talking to several of friends who have gas inserts, we decided to go to showroom and see what we could do. After tasking to Tom, we decided to purchase. After insert was installed, we couldn't be happier with results. Installers did a fantastic job. Prestoln was one of my students when he was in middle school, so it was extremely nice to talk to him and see how he has grown up.. All of our friends who have seen fireplace say it is beautiful. I know that we will get a lot of use this winter. Thank you for your product and service.
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You did a fantastic job converting our log burning to gas fireplace. It turned out better than we expected and looks perfect! Outstanding quality, beautiful, reasonable price, and excellent service.
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Last month, Western Fireplace agreed to replace the fireplace insert we purchased from them in 2010. Even though the insert was no longer under warranty, they replaced it at no cost. We are SO grateful! This is a wonderful company that believes in customer satisfaction.
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Sales, estimation, and installation process was smooth.
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Great showroom. Liked being able to see the product before purchasing. Installers did an Excellent Job! Very easy company to use (inspections, install, etc.!)
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Sales and estimation team was professional and very knowledgeable. Installers were excellent at their craft.
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Sales and estimation team was great and informative. Installers were professional.
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Gary was Very helpful as our estimator, giving us info for completing finishes, etc. The install and set-up were done to the highest standards. Eric was awesome!
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Sales and estimation teams all very informed. Chose to do business with you because of the quality of your employees.
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Estimation was very well done. Installers did very good work, quality job.
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Sales, estimation, and installation were all great.
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Excellent service.
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This is our 2nd fireplace with Western. From the showroom ordering, the estimation to the installation, we were impressed by every employee we dealt with. You guys always exceed our expectations.
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Decided to go with you because of your reviews. Sales/estimation people were very helpful. Installers were very professional.
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Estimator cordial and very helpful.
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Staff knowledgeable about products. Very conscientious.
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Very professional group of people. Their installers were even complimented by the city inspector. Would recommend to everyone
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Sales people very helpful. Product is great. They will work with you to get the correct price and fireplace for your home.
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Very Professional operation. Excellent job. Very good people. The lady that worked with us on the installation was very professional and helpful. We enjoyed doing business with you.
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Experienced and helpful staff, throughout entire process. Remained helpful after installation as well. Would recommend Western to my friends.
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The chimney vent was installed perfectly. The fireplace was initially crooked but was fixed.
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From our estimation person to the installer, we received great information and fine workmanship. I see why friends and other service people recommend you all. And, thanks for the brownies! :)
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This was a great experience. They said they would arrive at 8 and they did, they said it would take X amount of time and it did. Truly professionals in their business
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This was a great experience. They said they would arrive at 8 and they did, they said it would take X amount of time and it did. Truly professionals in their business
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Everyone was courteous and helpful; sales, scheduling and installer. A very nice group of people to work with. And I love my fireplace.
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Extremely professional, helpful, and accommodating! The actual cost was within the quoted range. Preston and Dirk who did the installation were very careful. We chose to work with Western Fireplace because of their reputation.
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Excellent service - would recommend to others - would use again if I needed.
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We are happy and satisfied with the end result. Sales/estimation process was excellent. The installation process went smoothly. Thanks. :)
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Brian (service dept) is great! The people did a great job making what went wrong right again.
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Western fireplace supply had a fair price, good product and good installation crew. What else could one ask for.
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Installers were awesome and took time to explain all features and manufacture recommendations. Very satisfied with the entire process of the purchase and staff.
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Sales estimation people nice and did a great job. Installation went well. Fireplace works great!! :)
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This is the second time Western Fireplace has installed a fireplace for us. Both times were excellent!
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Knowledgeable Staff. Affordable Options. Mike & Mikey (who did the installation) were great.
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Sales/estimation process was smooth. Installation was efficient and clean. Excellent in every way!
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Sales/estimation people were very knowledgeable. Installers were very professional.
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Western Fireplace Supply has great products with great customer service! Signed: K.C.
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Sales/estimation people easy to work with. The result is exceptional. So enjoying our new fireplace!
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Western Fireplace staff professionals who are qualified, friendly, and efficient. Customer service is a priority and the products are exceptional and fairly priced.
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Sales/estimation process was easy and installation went well.
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We were directed away from an alternate unit because there had apparently been some dissatisfaction from other customers attempting to use heat transfer modification that was of interest to us...advised it was rather noisy.
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Clean, professional and clear communication. Western Fireplace provided quotes and information that helped me build my own fireplace. Room looks amazing and fireplace made the room a centerpiece in the house-
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Fair & Friendly Service .... the installation crew were very efficient and professional. This was a great experience from start to finish. We highly recommend Western Fireplace Supply!
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The sales/estimation process was Very Professional!! Installation team did an Excellent Job!!! They explained the entire process in detail and everything was done on time with constant communication from your customer service rep. P.S. Thanks for the brownies--Great Touch!!!
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The experience was wonderful - from start to finish - we would recommend them to anybody who wants a great fireplace. Sales/estimation people were very informative - not pushy. Excellent installation.
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All those we worked with were excellent. Very pleased with the insert. Scott and help did excellent job installing it.
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Quality retailer with quality products and helpful friendly staff. Sales/estimating people were on time, informative, and friendly and installation went smoothly.
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Professional, detailed, high quality.
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From start to finish, your salespeople, estimators, installers, and repair people acted in a friendly, professional manner. We are very pleased with your company and product.
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Quality products. Good reputation. Knowledgeable employees. Prompt. Stand behind their work. Thanks for the fudge.
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The installation process was very good - attention to detail. Chose your company for your reputation for integrity.
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Friendly, knowledgeable, helpful staff. Sales/estimation process was great - informative. Installation was very good.
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The working models in your store and knowledge of the sales staff was very helpful. The sales/estimation people were friendly and precise. The installation process was Awesome!
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Very satisfied with the sales and estimation and installation process.
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Installation was very good. They were very careful and very clean and gave us all the information needed on fireplace instructions and usage.
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I provide services to Colorado Springs home builders and have asked about your work. I decided to go with you because of your reputation.
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The sales, estimation, and installation process was very good.
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Sales and estimation process was wonderful! Installation process was Great! We chose your business for your honesty and great product.
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The salesman knew what he was selling. Installation was clean, neat, and on time. Well done and happy owner of a wood stove. :)
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The estimation and installation process was great.
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Thank You!
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Larry came out twice per our request to discuss feasibility of install. Nice guy & very knowledgeable! Happy with the installation crew & very happy with final product.
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Staff was very helpful with great product knowledge. Installation crew was super friendly and professional.
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Mark was super. Installation crew was fast, neat, and clean, and friendly too! Thanks for the Fudge!
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They made sure it was done right.
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Good sales staff, professional. Installers great guys, A+ service. Keep it up!
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Sales and estimation process was very good-informative. Installation completed professionally & crew friendly yet business-like.
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We loved the candy
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Sales and estimation staff did great. Installation was excellent.
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One step installation. Knowledgeable and thorough.
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Sales and estimation was great - very helpful. The installation guys were super!
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Very helpful even after we changed our mind on what we wanted. Installers very clean, polite, answered all our questions. Keep up what you are doing!
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Great Showroom
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Sale, estimation, and installation excellent. Experienced, knowledgeable staff. Thanks for the fudge - great idea!
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Thank you!
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Sales experience was excellent. Installation timely, very helpful.
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Had fan problem but you came out quickly and fixed it. Thanks.
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Sales people forthright. Installation crew thorough.
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Told our family in Frisco to call you!
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Sales, estimation, and installation all fast and smooth
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Sales and estimation people did a great job - on time. Installation quick.
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Learned of your reputation from friends who used you. Gary Daub did an excellent job on estimate and suggestions. Friendly staff & easy scheduling install.
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Sales and estimation staff were very professional. Installation was very smooth, workers were very considerate.
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Staff very helpful and cooperative. Good inventory. Installation excellent.
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Very beautiful store and very satisfied with estimation and sale. Matt was extremely knowledgeable of your products. Also very satisfied with the installation crew and their ability. We are totally satisfied with our Heat & Glo gas fireplace! Thank you! P.S. Thank you for the gift!
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Gary is priceless. Installers very fast, pleasant & helpful. One stop shop with competitive prices. If I had another fireplace, you'd be doing it too!
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Sales and estimation process was absolutely fantastic and installation was marvelous. Liked working with all your people. :)
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Excellent showroom, no one else like it in town. Matt was a "no pressure," excellent salesman. He was very knowledgeable and spent plenty of time with us. Very professional. Installers arrived on time - polite.
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Sales staff had patience with my decision making. Years in business.
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Dealt with you before so ended up there every time. Good business ethics.
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Sales and Installation was A-OK. Installers did work in one day.
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Estimation was right on target. Installation guys were friendly & careful. Very clean & efficient. Keep up the excellent reputation!
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Installers did a great job! Nice guys!
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Sales/estimation process very professional. Installers very, very professional. Keep up the good work. Do not change anything!
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The installation guys were great.
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We got exactly what we needed & are happy with purchase. We are very satisfied with the installation, which was extremely clean.
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Very professional, showed up on time, confirmed appointment.
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Sales people were awesome, very helpful. Installers were professional and friendly.
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Installation was excellent. Kept area neat; on time.
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All of the staff is eager to answer questions
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Whole process quick, efficient, helpful, and informative. Thank you!
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Sales staff were very helpful. Installers did a good job.
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Thanks for the Fudge!
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Sales and estimation was spot on. Installation was clean, finished on time. Loved the showroom, seeing is believing. Local recommendations. This is one of our favorite upgrades. Thanks!
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Sales people very helpful - pointed us in the right direction. Installers very professional! Wonderful job.
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Everything in the sales process worked well. Two very capable installers. Keep up the good work. We were very satisfied.
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Sales staff helpful & accurate. Installation guys friendly & thoughtful. I thought I'd like having the logs, but I love it! They look great.
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Sales people very helpful, knowledgeable, and friendly. Installers clean and friendly. Thanks for the chocolate!
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Sales staff helpful and accurate. Installation guys friendly and thoughtful. I thought I'd like having the logs, but I love it! They look great.
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Very pleased with fireplace. Was a good investment for our home. Provides comfort on cold evenings. Thank you!
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Sales and estimation process was outstanding. Installers very clean, outstanding work. Enjoying our insert!!
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Sales and estimation process was great. Your salesman came to our house on a Saturday. Showroom is great; you are organized.
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Installers quick and conscientious.
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Sales staff was very professional. Installation went smoothly and on schedule. Showroom is very nice. We love our gas insert. Great support after the sale.
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Well done.
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This is our second stove. We really like the Heat Transform and Heat Saving Bills.
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Thank you for the fudge - Nice surprise!
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Sales experience was great. Installation was great - very conscientious!
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Sales/estimate staff very knowledgeable and no pressure. Gary was very helpful. Clean and impressive showroom.
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Sales/estimation and installation process very good. We really like our fireplace. Remote feature is very nice.
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Sales and estimation people professional. Your personnel were most helpful. I have come to you twice to meet my requirements.
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Helpful sales people but not pushing. Estimator was very helpful!
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Smooth, straight forward estimate/quote. Chose to work with you again after you installed our current fireplaces during the initial build. Thanks for the fudge. Very nice gesture.
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Sales and estimation very excellent. Estimator thorough. Installers very quick and exact. Thank you for the delicious fudge.
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Sales and estimation process good - efficient. Helped with the whole process as we had to get a contractor and tiler.
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Jon & Jose were great guys!
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Sales/estimate process was great! Installers did a great job. Love my insert. Thanks for the fudge. Keep up the good work!
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Excellent sales people - knowledgeable. Installation well done - nice crew. You have wonderful people working for you!! Thanks to David. He was the best!
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Sales and estimation very thorough - great work! Came in on budget quoted. Installation was awesome!! Crew VERY professional & wonderful job all around.
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Nice follow-up with the fudge. All personnel were helpful and friendly. The installers were clean, completed the work as promised, promptly fixed an operational issue, and were professional.
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Thank you for the fudge. That was a nice surprise.
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Quality product line. Local store with knowledgeable and friendly staff. Sales and estimators were absolute pros - could not be better. Installation was seamless - as scheduled; professional, nice. Keep up the good work - A true Jewel!
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Sales and estimation was complete & accurate. It was a difficult chimney location but the installers made it work well! Your company does it all: sales, installation, and repair. That's important to us. Good job - Thanks!
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Installation crew very neat & professional.
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Love our fireplace! Installation was first class!
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We chose to do business with you because of your reputation.
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Sales and estimation people very knowledgeable about code, installation, etc. Installation crew took extra time/effort on very difficult installation with sunroom contractor. You have a good reputation. Knew it would be installed right.
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Repeat customer. The fudge is delicious. Thanks.
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Sales person was very patient in answering a ton of my questions. Great showroom with knowledgeable salespeople. EVERYONE at Western was awesome! Love the fireplace!
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Estimation and installation were both excellent. Very refreshing experience.
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You have a fabulous staff working at Western Fireplace.
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Sales staff was excellent. Installers were very friendly, fast, and competent.
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I'm very pleased with insert - blows warm air back into room!
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Thank you for the fudge.
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Matt and Mark were great to work with. Installation was a big project with unplanned obstacles - professional crew.
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Sales and estimation people very thorough. Installation crew very detail oriented. Thanks a lot for our warm house!
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Have already referred you to others!
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Estimator was very prompt and overview was clear. Installers were Excellent!! Real pros.
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You did an excellent job. Thanks for showing us the Liberty because it is performing exactly as you said it would. Excellent product you have provided us with.
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Came in under estimate. Installers efficient & pleasant.
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Sales people did a fabulous job! Installation was excellent. We've recently called with a follow up issue & you all had great info & are responding!
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Sales people knowledgeable. Installers excellent & very friendly, informative, neat, and clean. Great service - prompt.
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We've had problems w/ our unit but WFS has been very responsive to getting it fixed. Friendly & personal on phone.
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We chose to do business with you because of your reputation in the community. Everything in the sales process was done in a professional manner. Installation was superb. Great fudge! Thanks.
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Fantastic! Installers were knowledgeable, capable, left no mess & explained operation. Sales staff knowledgeable & accurate.
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Excellent service throughout! Installation crew did a great job - looks beautiful! Thank you!
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We had an excellent sales experience. The install crew did a super job.
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Wonderful sales and production staff. Very efficient - Knowledgeable. Installation of major project was perfect - one problem was quickly and completely taken care of. We love our fireplace and will be very happy to recommend Western Fireplace whenever we have the chance! Thanks!
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Great service from start to finish.
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Thank you for the great chimney! It works wonderfully!
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Sales and installation people were knowledgeable, helpful, and friendly. Thanks for the fudge. It was excellent!!!
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Everything about the whole process exceeded my expectations. Everyone was so knowledgeable and really went the extra mile! Matt and Trey were very helpful in so many ways! Unbelievably well co-ordinated installation process!! Everyone was so nice. Everyone was SO nice and accommodating. I felt I could work with you and trust you to do a good job. I liked your products and large selection.
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Installation was smooth and painless.
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Reliable. Good customer service. Installers were very professional - Here on time every day. Great work!
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The sales/estimation process was excellent in all ways and the installation was FLAWLESS!
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We were very happy with all aspects of your service from sales to installation to testing! They were very professional and everything was done on schedule.
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Thank you!
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Sales advice was good. Installation was great.
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Showroom very appealing. Competitive pricing. Sales people knowledgeable, no problems with estimation process. Installation was fabulous!! Larry and Scott did a great job!
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Dan was very professional & helpful. Your installation team is awesome.
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Sales, estimation, and installation all well done. Knowledgeable staff.
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Sales staff very helpful & professional. Installation crew very professional. Excellent work, exceeded expectations!
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Gary was great & very patient with us. Can't wait to use it this winter!
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Impeccable reputation. Best product. Installers were on time, cared about quality - no gas leaks, reputable contractors. Glad you hire safe and trustworthy workers who come into out homes. Keep up the great work and thank you for the fudge! Great touch!
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Sales and estimate process was excellent. Installation was very good. Keep up the good work. Send more candy.....
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Sales and estimation was painless - lots of fireplace options. Installers came on time, did what was needed, returned when expected.
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Chris did a GREAT job! He took the time to educate me without pressure.
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Estimation process was very accurate, final price was same as estimate. Installation was outstanding - Installers were excellent. Low pressure salesman.
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Gary was fabulous to work with. Western Fireplace did an outstanding job! We love our fireplace.
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Thank you for the fudge!
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All the people I worked with were very knowledgeable and most helpful - Randy and Suzanne and Ted. The work was done as promised! Thanks for the candy!
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The sales experience was great and installation went very nicely. Keep it up!
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Thanks for the fudge. It's excellent!
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A good overall experience. The estimation process was very fluid. Everyone that came to do the Install was very polite and professional.
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Great showroom.
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Terrific staff. Fair and accurate. Installation went smoothly.
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Sales and estimation process was very timely, courteous & helpful. Installation was very professional & friendly. We are looking forward to using our new stove this winter.
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Installers were fantastic - Above & beyond when protecting our grand piano!
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Sales staff listened to what I was asking. Installers professional and friendly.
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Sales and estimation just what we talked about and right on. Installation was awesome and timely. You kept in touch so well throughout the whole process.
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We were pleased with installation.
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The showroom was very nice.
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Very professional. Answered all of our questions.
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The installers were great guys who did a nice job.
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Were willing to travel to remote location.
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The sales team was professional and I was impressed with the installers' punctuality and their concern and care for the furnishings. Love the new fireplace.
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Very nice showroom, good selection. Sales and installation was very good.
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The sales/estimation process was very professional and the installers were very knowledgeable and thorough. This company stands behind their product.
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Gary was very knowledgeable. Excellent installation crew. Knowledgeable sales staff who never tired of all our questions. Overall a great remodeling process.
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Gary was very knowledgeable. Excellent installation crew. Knowledgeable sales staff who never tired of all our questions. Overall a great remodeling process.
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You were recommended by our neighbor. The whole process, sales to installation, was terrific, very detailed oriented.
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Thanks for the chocolate!
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The sales process was outstanding and the install went great.
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Sales and installation staff were excellent/professional. Please use me as a referral if you like. Thanks!
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Gary Daub was extremely helpful. Installers were friendly, efficient, knowledgeable. Great job.
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Sales process was very satisfactory and installation excellent.
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Sales staff very helpful! Installers very neat.
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Thanks, I love it!
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Sales people very good - knowledgeable. Installers very quick, clean & neat.
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Estimation was right on. Installation was great.
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Sales people excellent - explained everything. Installation excellent. Love the stove - thanks for the fudge!
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Your sales people were very nice and not pushy. Installation went very smoothly. Thank you for the box of fudge. What a thoughtful thing to do.
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You were highly recommended by our friends for your great customer service and installation. We were VERY pleased by how well your team of people treated us. They were courteous, helpful and understanding as this was an investment to purchase this stove. The sales team had a helpful willingness to answer our many questions. :) The installation process was Amazing! Denny and his partner were professional and efficient!! Thank you so much!!!
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A very positive experience - Professional and thorough personnel on every level. The sales and installation process was excellent.
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We had a weird shape to fill and you filled it. The guys who did the installation worked hard and efficiently - True artisans. I was incredibly pleased. Everyone was polite and eager to please.
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Sales process was very professional. Installation was no muss, no fuss.
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We love our new fireplace! It has transformed our family room. The estimator was top notch and our salesman was so helpful! Installation was a smooth process.
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Sales and estimation people were down to earth and honest and made my feel comfortable, no matter what my questions were. Keep doing your job the way you are, providing customer service & care now.
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I was very pleased with th whole process; I've told several of my clients about it
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Nice Job!! Friendly staff, helpful. Quality work on installation. Very pleased with products.
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We LOVE our stove!
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Everything from the beginning to end was perfect. Keep up the good work.
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It was a pleasure doing business with you.
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The total price went down after our quote due to a sale you were having. We appreciated your being honest and giving us the sale price.
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We enjoyed doing business with your company
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We had 2 warranty problems and they were both handled very efficiently. Troubleshot accurately by courteous techs. We are very please to have done business with your company.
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