of recent customersrecommend this business
Brady's in Idaho Falls, ID
1445 East Lincoln Road
Idaho Falls, ID 83401
Phone: 208-522-6763
Idaho Falls, ID
Brady's is the premier dealer for hot tubs, spas, swim spas, gazebos, sunrooms, awnings, billiards, games, exercise equipment, sewing machines, sergers, and water treatment systems. Brady's also features the largest selection of name brand vacuums, hand vacuums, upright vacuums and central vacuums in the area.
Business Profile of Brady's in Idaho Falls, ID
| Office Type: | Sales & Service |
|---|---|
| Hours: |
• Tue-Sat 9:30am - 6:30pm • Sun-Mon Closed |
| History: | Family-owned since 1965 |
| Inventory: |
• Hot Tubs • Swim Spas • Saunas • Pool tables View All... |
|---|
| Manufacturers: |
• BH Fitness • Catalina • Comfortaire • Cozzia View All... |
|---|
| Serving Areas: |
• Idaho Falls • Pocatello • Twin Falls • Jackson, WY View All... |
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Congratulations to Brady's!
Based on their record of consistent success in meeting customers' needs and demonstrating the highest quality of service, Star Ratings USA is proud to recognize Brady's with our 2017 MVP Hall of Fame award! They have earned our highest honor as a business focused on customer satisfaction, and we wholeheartedly recommend them to prospective clients. Read more details...
Customer Reviews
Everyone at Brady's is courteous, knowledgeable and professional.
Verified 8/28/24 Frank (Idaho Falls, Idaho)
More Candy Please!
More Candy Please!
More Candy Please!
Mike and Alex did me a super solid by getting my RO unit installed for me right before having a house full of guests on Easter weekend. Thank You!
Ray did a great job and installation was 5 stars.
Great product would recommend as a good buy.
Such a friendly, knowledgeable, kind salesperson. Will shop here from now on!
Steve was knowledgeable, informative, and friendly. Very prompt service-ordered on Friday, installed on Tuesday.
My 5 star ratings above tell the entire story here!
We purchased a Kenetico water system from Bradys. We had the same brand in our old home for 25 years without any difficulties. Ted treated us with respect and took care of our every need and answered all questions. The home run was with the install as the rep from the Idaho Falls store encountered an issue that needed fixed, and he accomplished the repair without any issues. What a great reputation builder he is for Bradys!
We were very pleased with the whole buying and installing of our new water softener. Everyone was very knowledgeable and helpful through the entire process.
Aaron and Clint were so accommodating. I was able to do my test soak on short notice. The installers were professional, friendly, and helpful. Jacuzzi has exceeded our expectations and we wonder why we didn’t do it sooner! Recommending Brady’s to all of our friends.
Installation crew did a fabulous job in a very difficult situation. Courteous, polite, timely, and helpful. They were so professional!!!!
Everyone at Brady's was so wonderful to work with and all steps were seamless. Customer service was outstanding!
Second spa we have purchased from Brady's. Great service & products. Didn't get fudge with the first one haha.
Very pleased with the purchase process and the promptness of the installation.
Aaron and Andy are the best! Have the patience to solve a circuit board issue with my Landice treadmill is greatly appreciated. Bradys is a place with wonderful people.
Had a great experience
I would like to thank the personnel at Brady's because I paid cash for the tub and when I returned home, a young lady called me and said I paid $100 too much, so they held the money until I came back. Very honest people, thank you.
Thank you for the fudge! Both sales and installation were prompt, efficient & excellent
Excellent, Professional & Knowledgeable Service from start to finish!! Explained Construction and Care of Product in Detail. Upheld all Promises and More. Friendly Staff!
Top notch place to do business with. Very professional and friendly.
Very good and upfront service with nothing hidden from in-store sale to onsight delivery
Conducted sale over phone, met all my expectations-delivered & installed on time. So far happy with the product-easy to talk with over the phone.
Excellent service by salesman Ray Barela. The technician who installed the system did a great job. Very pleased with the service.
Friendly, knowledgeable, made us feel comfortable and answered our many questions.
Our salesman was very knowledgeable and explained in detail how our system works. He answered all our questions. It was easy to choose Brady's.
Our new water softener works very well and uses less salt. We were treated very well and the installation was quick.
DAVE MOSER was by far the best part of this entire experience. He is so knowledgeable and spent so much time explaining everything both during our tour to purchase and after delivery.
Helpful and knowledgeable about the water system that would work best for us
Brady's has been our go to store for over 20 years. We have purchased a couple hot tubs, pool table, kinetico water softener and vacuums from them and whenever we think of needing any of these items they are the only place we will go!
Installer came when he promised and did a good job installing the water softener.
back ordered, and delayed, took a while to get the Jacuzzi hot tub. Aaron was up front with notifications of the delays
All the employees at Bradys were always so helpful & willing to answer my questions. They delivered a high quality product that is being enjoyed by the whole family!
Dave was great!
We will definitely do business with you again. Thank you for the delicious fudge!
Fantastic experience would recommend Brady's to anyone in the market for a hot tub!
Despite nation wide shipping delays, Brady's kept us informed while we waited for our hot tub to arrive. Delivery was excellent!
I appreciated the info provided as I inquired about the efficiency of the system. I also liked the prompt service the was given in install.
Called in need of new water softener. Ray answered a few questions and got me set up with a new softener. Installed in a timely manner and everyone was very professional thanks.
Helpful, made sure it worked right.
Very informative on the products we were interested in. Whenever I have a question large or small they are very helpful in person or over the phone. They are always going above and beyond to help us out.
We are loving our new infrared sauna by Jacuzzi from Brady’s. Aaron and the delivery crew from Idaho Falls had it delivered and installed (included in the price) on time, and took the old one away. The infrared heat gives us a deep and therapeutic relaxing sweat. We have been Brady’s customers for years for hot tubs, chemicals, massage chair, and bought this sauna because of their reliable and excellent customer service.
Very friendly and explained product. Fast delivery and set up.
We had a repair done
Previous to the H2O softener, I also bought a sewing table with the same satisfaction level. Marilyn was my salesperson & she was great!
Sales people knew their product well. The techs who delivered our tub did a great job and answered all our questions.
Always shop your local independent stores. Quality products, competitive pricing. Best customer service.
All the staff were knowledgeable and FUN! From a pleased and happy couple! -Stan & Cathy
Clint & Aaron have great customer service and that is what we look for and is hard to find! Loved the top quality fudges nice to receive!
First off we love our Jacuzzi do not know how we went this long without one. Jose and the set up crew are top notch and very helpful and in my opinion whatever you are paying them is not enough. Our salesperson Aaron is just that. we met him put a down payment on our tub 10-31-20 and never received a call from him till the evening of 8-05-21 ( yes almost a year) to tell us the crew was going to be here. we understand the whole hold up on our tub issue. The follow through with the sales is lacking. Oh and thank you for the Fudge. The Poole's
Aaron who set up the hot tub was very knowledgeable about the product. He went above and beyond to help us. Also Mike who did the electric part of it was great as well!
Fabulous service, already sent my dad and he purchased a hot tub as well!
Thank You!
Hope your company can come to Chubbuck. However you reassured me that whatever I may need you'll be there to help me. Thank you.
Setting up my Kinetico water softening system, due to limited space, but due to perseverance and ingenuity problem was resolved and I am now enjoying soft water. Shane did a great job!
Thanks for being a business we can count on!!
I have used Brady's for years for repairs. I can no longer work and I have to get someone I can trust.
It's really nice doing business with a company that is so professional, invested in service, and has great integrity. Thanks!
Great product and great customer service! Thank you so much!
Carry an assortment of good products and are easy to deal with, do what they tell you they will do.
Staff is always helpful even with all the Covid problems.
We have had the pleasure of doing business with Brady's at the Pocatello and Twin Falls locations. Both experiences were hassle free with friendly, knowledgeable employees.
I had an old Cal-Spa and wanted a new tub. In 2018 after visiting with Aaron a purchased a J355. It was a great tub. I moved in 2020 and was in the market for another tub. After being insulted at other locations I went to see Aaron again and I purchased another Jacuzzi tub. I liked the tubs enough to recommend to a friend who also bought a J365 from Aaron at Brady's in Twin Falls. Great product, great people and great service.
We're very pleased with the product & service we received from Brady's!
Your delivery and install guys were awesome! So great. Thank you much!
Aaron & Clint are very knowledgeable and helpful explaining everything to me and I don't hesitate to call them anytime.
Aaron & Clint were amazing with my last spa purchase & couldn't imagine going elsewhere. Can't lie, covid thing made it hard with wait time, I wasn't ready with money and they accommodated my needs & worked above and beyond!
Excellent customer service in sales and install, thank you.
Impressed with product knowledge and prompt professional response and follow up.
Awesome! Best investment we've made!
Brady's is the place to get the top of the line spa products. They do a good job for the customer.
Clint was amazing. My only negative comment is that although the sales contract was in both of our names, I was routinely left off of the correspondence & even the thank you gift. Not cool. Its nearly 2021. -Nicole Bartlett
Love shopping locally, amazing guys 👦
Dave, salesman was very knowledgable about Jucuzzi hot tubs.He was helpful on getting the model that was right for me. We had to wait for 3 months for delivery, but that wasn't Dave or the stores fault. (Covid) The delivery men were professional with the setup. They also hauled away my old tub.
So appreciated Ray's advice and expertise in answering my questions about a hot tub purchase.
My treadmill needed service, and Aaron at Brady's was extremely helpful and courteous throughout all the steps for getting it repaired! I am so impressed with how professional they are and have been very happy with their service! I highly recommend Brady's for your exercise equipment needs!
Brady's in Idaho Falls, ID responded:
"Thanks Lorraine"
Brady's in Idaho Falls, ID
We like the stuff you have!!
Was very impressed with the salesman's knowledge
I knew nothing concerning quality of hot tubs. We were educated well by the staff so we could make an intelligent decision.
Very pleased with level of service and quality of product from Brady's.
Staff was very friendly! Made sure that even though the truck broke down, they called us to explain. Installed the next day.Overall enjoyable experience.
The staff were very knowledgeable about the products and features of the Jacuzzi spas. They won us over and so did the price, very competitive.
Had fun and the guys are always happy to answer any questions we have.
Good salesman Good Products No Pressure
Everything was first rate.
I like supporting a local business & the salespeople are very nice!
Love Brady's!!
Installation complete, working with Brady's team no promise is too small and no effort too large. They are and professional do not leave until you are briefed and 100% satisfied. We appreciate Aaron, Clint and Trent's efforts and rank them 10 of 10. Thank you.
Aaron is awesome! eager to solve any problem and answer all questions. We bought 3 used spas and now a new one! LOVE IT!
The Jacuzzi is so great on our backs and sore joints. It hits ALL those pressure points and our Hot Springs did not do that.
It was a very positive experience at Brady's. No being bombarded with numbers and useless specs. Staff answered all of our questions and were very professional and a pleasure to buy from.
Thank you Dan for solving my dilemma on getting my preciously owned spa from the driveway to its proper place on the deck. Can't thank you enough.
Thank you Dan for solving my dilemma on getting my preciously owned spa from the driveway to its proper place on the deck. Can't thank you enough.
We appreciated the service Brady's has given us with the purchase of our very first swim spa!
We appreciated the service Brady's has given us with the purchase of our very first swim spa! We have not yet recieved the head rest that was missing but we know that it will evenually come.
I have purchased hot tubs from you, and have been very pleased. Also for funeral home & residence we love our Kinetico softeners! Thank you!
You guys ALL are superb - they ALL should get a pay raise!! Great staff!
The salesman was friendly and knowledgeable and full of energy. They did a great job on the delivery & install!
Very knowledgeable, professional, and friendly salesman. Told him what we were looking for and he showed us exactly what we wanted, great deal!! Love Brady's!
Expensive product but worth every penny!
Dan is great to work with. I own a hotel with jetted tubs in each room. If any issues arise, he is always there to take care of me and help me get the problem resolved. He really does keep me in Hot Water! Thanks Dan, Larry Fisher
Great organization!
Good experience. We will do more business with you. Thanks!
These guys were all great. They moved our old spas out and got the new one in. Very happy with the spa and that nobody was seriously hurt as it was cold and a lot of snow. Thanks guys.
I was very impressed by the quality, honesty and integrity of the service crew that made warranty repairs to my BH S3Ri.They did this Despite the adverse warranty tactics of BH the manufacturer of the equipment. I am extremely thankful to have had the chance to get to know this Business better than I did in the past. I intend on sending these positive remarks to the BBB, Yelp and Google. I highly recommend Brady's and I will do more business with them in the future!
Love, love, love my new 300 series Jacuzzi! Aaron was very helpful and knowledgeable. He even came with the crew to set it up.
I’m very happy with my purchase and with the free set up and delivery. I like knowing that if I have any problem with my purchase within the next 3 years Brady’s will take care of it personally. Good customer service is VERY important to me.
The staff was very helpful and courteous. They are all very knowledgeable about their products!
Thanks for the good service, great delivery, and yummy candy!
Great group of people. Very knowledgeable staff, polite. They answered all the questions that I had regarding the hot tub and maintenance.
I LOVE BRADY'S SALES!
We were very careful in the selection of our hot tub. Quality and durability were key factors. We were pleased to find our dream hot tub in your store. We loved working with a knowledgeable staff.
After years of debating back and forth about a purchase of a hot tub, on 8-32-2018, we jumped into the car and drove to Twin Falls to Brady’s. Immediately it was made clear that the time was right. The entire adventure of this purchase was fun, relaxing, friendly, professional and most of all was not a pressured situation. Aaron and Clint were far above and beyond knowledgeable on every aspect of these tubs and it felt as if we were making this decision with a very close friend. Yes, the time line was a bit long, because of an issue with the factory, but not once did I feel we had been put on the back burner, at Brady’s. We were kept in a constant loop and the arrival day was scheduled and the team arrived on the exact appointed hour, and came with as much excitement and enthusiasm about the install as we were to having it done. And an install beautifully done, with just a small area, on the side of the tub,that will need some attention come Spring, the crew was in and out, just in time for our first snow fall. It was all meant to be and our visit to Brady’s has been felt, in the hot relaxing waters, every night since. Thank you to all the crew from Brady’s in Twin Falls. So So worth the wait, we LOVE our new hot tub!!!
I could not have been more satisfied! There was a small problem with the delivery that was turned into one of the most positive experiences I’ve ever had making a purchase. Great Team!
Dan Johnson is a wealth of knowledge about maintaining my Jacuzzi Spa. I moved the spa to Pocatello when I relocated here and he has been great in getting it started-up and balancing the chemicals in the different water conditions in Idaho. He even helped me as a 'doctor' by diagnosing a skin irritation caused by my low PH level. Dan is an all around wizard for hot tubs and my go to person for any issue.
We bought a water softener and a high quality massage chair. We love both products. Working with Brady's has been a great experience.
I love shopping at Brady's! Very knowledgeable sales people ,without being pushy.I bought an embroidery machine from them that has performed perfectly for me.
Everyone was great to work with and helped me with the process.
I was very pleased with doing business with Brady's I was going between you guys and Leisure Time so happy I picked Brady's. Excellent job to the staff, management and all involved in the sale of my hot tub. Thank you, Jamie youngstrom
Great sales team! Very knowledgeable and professional, delivery staff was awesome! We are very pleased with our new jacuzzi 😀
Local owned business that you can depend on for excellent quality and service.
Very awesome company to work with.
Great products.
I appreciated the kind and thoughtful manner that Brady's showed us during our purchase!
We purchased a really nice 8 ft pool table, and were quoted a very good price. Installation was fast and precise. We love our table.
Outstanding service, quality products. I love my new spa!
Brady's is great! I do all the business I can with can with them and have been for years!
The staff at Bradys in Twin Falls is extremely friendly and helpful. They have continued to be of service after the purchase and delivery of our hot tub. They genuinely want you to be happy with your purchase. The Jacuzzi brand is solid and significantly less expensive then competitors. Overall I am very pleased with Bradys in Twin Falls.
I was very impressed with the salesman's knowledge of the product. I enjoyed the visit because he was not pushy!
Remarkably knowledgeable and informative about the water softening process, reverse osmosis and their benefits. Maybe too much information!
The delivery crew did a great job of setting up the hot tub, but they told us they would leave us a sheet detailing the maintenance of the tub. They did leave us a sheet but it isn't detailed or user friendly. Brady's included a speaker system with the purchase of the hot tub, but the installation crew didn't bring it. Someone was supposed to bring it out but that never happened. When I went to pick it up I was talking to the service guy or the salesman and he told me that I should throw away most of the chemicals that were in the installation kit. So I had to buy other chemicals. That sounds like a way to get a person to buy more stuff. Also, we were told that they would give us $100.00 worth of chemicals for advertising in the Parade of Homes. We were told that those same chemicals (That we were now supposed to throw away) were the $100.00 worth that were given us. We love the hot tub but believe that Brady's needs to do better on its promises and chemicals.
We love the service. They are always happy to answer any questions we have.
Sales man was very knowledgeable!
The team at Bradys have been courteous, responsive, and helpful to me in selecting and installing my equipment, and now assisting me with operations of the equipment.
Aaron Osborne addressed our needs and concerns regarding our purchase of a replacement spa. He is knowledgeable, professional, and well-grounded in genuine customer service. We greatly appreciated his help/suggestions during our quest for a new hot tub. We are looking forward to enjoying our new tub.
We always enjoy shopping at Bradys. The staff is knowledgable and very polite and friendly. Dave Moser has been fantastic but the other salespeople and staff there are also great!
With the cold winters in Wyoming I needed a hot tub. Dave was very knowledgeable and patient so I even came back for a pool table!
You have a great variety of quality products. Very knowledgeable, helpful staff.
I bought a new Jacuzzi Hot Tub. A J315. It is a much better tub that the one I replaced. Heats better and a lot easier to maintain. Dave is great to work with.
It is was good. Love the JACUZZI. It was good.
Oh! Our salesman was so friendly. He treated us like he was part of the family!
Aaron was a pleasure to deal with!! We love our new Hot Tub & Pool Table!
Staff went out of their way to help us. Very friendly & professional.
We had such an enjoyable experience working with Brady's to purchase the best Jacuzzi spa for us. Completely Satisfied!
Brady's was great to work with. Very knowledgeable staff. Great experience!
Clint & Aaron in the Twin Falls store are friendly, knowledgeable & candid when answering our questions. We love our swim spa & will recommend all our family & friends to Brady's. You guys are awesome!!!
Vast knowledge of the products sold. Friendly professional service from all staff & delivery crew.
Ted was able to answer our questions and explain about the Jacuzzi hot tub at the Eastern Idaho State Fair. He was at the showroom when we purchased it and remembered who we were and the model we were looking at. When Ted was not sure about the Kinetico RO system, he had Mr. Brady explain the system. The delivery/install guys knew exactly what to do and how to install the hot tub in less than 3 hours (including fill time). The installer for the RO system put it in with no problems. Everyone was extremely professional and helpful. We very highly recommend Brady's.
We are in Arizona right and we are missing our new Comfortaire Bed!
The staff was helpful and very knowledgeable.
From the minute we walked in the door, after shopping at another spa store in Twin, we were wonderfully surprised at how friendly and knowledgeable the staff was at Brady's. We saved so much money by buying from Brady's and the Jacuzzi product has been fantastic!! 100% would refer others. We wouldn't know what to do without our Jacuzzi tub. Thanks Aaron for working with us and making our experience excellent :)
From the first moment we walked in to this store we were treated with dignity and respect.. All questions were answered immediately..No pressure buying experience.. From first meeting until final delivery and operation instructions it was a wonderful experience. We are totally enjoying our new Jacuzzi. Thanks Guys for Everything.
Appreciate the sale pricing, quick delivery & setup. Very impressed!
Aaron was very helpful and professional. He knew the product and helped us make a decision we are very happy with!
Love the Kinetico water softener!
High quality products Friendly service Very satisfied customer
We are local retailers and we tend to be a little more critical of other retailers. That being said, we were impressed with the quality of products,service and sales staff at Brady's both before and after the sale.
The Jacuzzi Spa is the most relaxing & stimulating product I have ever owned. It gives me so much relaxation & happiness every night after I have put in a long day at work. I am so glad to have made this investment & I know it will be my relaxation for many years.
Good service and friendly folks. No high pressure sales. Knowledgeable installers.
We are loving our hot tub we purchased at Brady's. Thanks for everything! It was a pleasure!
Very professional & knowledgeable staff. Great customer service. Great products & value.
Very friendly & easy to work with.No over selling!
You have a great sales staff!
Steve was very forthcoming with questions we had. Great experience!
We compared Spas at other stores but came back to Brady's for the customer service we had already received and have not been disappointed since.
Love the Brady's Store. Everyone there is knowledgeable and very friendly. Love all the products purchased and the service is awesome.
Brady's provided friendly service and knowledgeable staff, we are returning customers.
The installer was wonderful. My husband had to run to the hardware store to get a cold water valve and he patiently waited for him to return. He was a very nice man and he represents your company well! Thank you so much!! Shawnda Welker
Love the bed! Appreciate the delivery crew being efficient.
Salesman was very knowledgeable about pool tables and steered us in the right direction.
Great experience-No pressure
Great local support in caring for the hot tub is a huge bonus!
Always Dependable with best products & service when needed
So glad we have our new Kinetico Water Softener & RO systems. What a difference!!
Great customer service! Love our Hot Tub!
Overall good experience with this business.
I just recently purchased a zero runner from you. I really appreciate the quality service I received. I love this machine!! it is one of the greatest inventions for cardio fitness I look forward to intense workouts without the impact which has recently caused back strain. I've already notice a difference! thank you.
The staff of Brady's are very customer focused. I found them to be courteous and helpful.
Would change nothing. Everybody was very professional!
Thanks-We appreciate your service and follow up
Thanks for the prompt installation of our new Kinetico!
The salesperson was great and the installers were fantastic!
You were fast and efficient - We love our water softener
Would love to give more than 5 stars!
Great Spa - Jacuzzi
my next purchase will be a hot tub. Thanks!
I have been dealing with Brady's for several years. I bought my water softener from them. The service was very professional their staff is always helpful and the products seem to be of the highest quality.
Great customer service!
Your Staff Are Great!
Thanks for a great job.
Keep up the good work & the quality products.
Keep up the good work
Many stores carry cheap products. We came to Brady's for quality at a reasonable price!
My business relies on Vacuums! As the owner of a Janitorial, and Carpet Cleaning business Brady's always has the equipment, parts, and service I need and expect. I believe Lindhaus Vacuums are the best in the industry. I put these machines in harsh environments and run them many hours each day. They continually run for me and eat anything on the Carpet and Hard Floors. Talk to Zac at Brady's for the info and best deals. Thanks Guys I appreciate ALL you do for my family and business!
Loved our experience at Brady's
Excellent service from Pocatello store
I love to come to Brady's!!
Love our water softener
We love our new Kinetico water softener!
Great working w/Brad - Thanks
Great overall experience.
I love our bed!
We quilters compare notes all the time - Brady's is a frequent topic of conversation.
Fantastic experience - start to finish - however I feel there is always room for improvement.
Thanks for the chocolate fudge! What a fun surprise!
Great company & service.
I appreciate the service after the sale as much as the sale & have felt the cost to come to my home was reasonable.
We feel we have been treated fairly and courteously.
Thank you, delivery staff very prof. Thanks Wes Banks
Very polite knowledgable & willing to help & prompt delivery
You have great service departments.
Have been well pleased with quality of service. Thank you!
Consignment sale of our old hot tub was painless.
We love everything we purchased.
Consignment sale of our old hot tub was painless.
We like your store and salesmen. Very friendly & knowledgeable.
The service has been great. We appreciate the follow up on water chemistry.
We were treated exceptional. Thank you.
Good store & good products.
