of recent customersrecommend this business
Aqua Pros
20451 Timberlake Rd.
Lynchburg, VA 24502
Phone: 434-237-5913
Aqua Pros can also service and repair any make or model of spa or hot tub. Our list of services and repairs include shell and acrylic repair, pumps, heaters, plumbing, automatic treatment systems, leak detection and repair, system design, and spa covers.
Lastly, Aqua Pros can service your wood stove, vented or vent free gas stoves, gas fireplaces, gas logs, pellet stoves, and we are a full-service Chimney Sweep!
Business Profile of Aqua Pros - Lynchburg, VA
| Office Type: |
• Sales & Install • Service & Repair |
|---|---|
| Hours: |
• Mon-Fri 9AM-6PM • Sat 9AM-4PM |
| Inventory: |
• Hot tubs • Swim spas • Pools • Grills View All... |
|---|
| Manufacturers: |
• Big Green Egg • BioGuard • Broil King Gas Grills • HearthStone View All... |
|---|
| Service Areas: |
• Bedford • Lynchburg • Madison Heights • Salem View All... |
|---|
Customer Reviews
Everything about my Marquis hot tub purchase went well. Everyone was very helpful. Love my hot tub! M
Verified Customer MARCIA (HARDY, VA)
Everything about my Marquis hot tub purchase went well. Everyone was very helpful. Love my hot tub! M
Everything about my Marquis hot tub purchase went well. Everyone was very helpful. Love my hot tub! M
This was not the first place we stopped to look at hot tubs. We were replacing our 1994 hot tub after many years of use. The other places felt like we were being pushed or had to make up our minds right then. From the moment we walked into Aqua Pro in Lynchburg Sean greeted us, we had a lot of questions and what we liked and didn’t like. He walked us through the showroom explained all the hot tubs and told us about the warranties. Sean made us feel comfortable in the decision we made with our purchase. I would recommend Aqua Pro and our salesman Sean. He even came to our house over an hour away to over see the delivery. I call that customer service! We love our new Wellis hot tub!
Courtney greeted me when I came in, looking for something in my price range. Bought a used one & love it!
Aqua Pros in Bedford, specifically Mary, was very informative of the product leaving us with very few questions. We are loving our new hot tub!
Delivery people were especially efficient and friendly. Great bunch of guys.
We are very pleased with our purchase and the entire process from start to finish. The sales staff is knowledgeable and accommodative, and the delivery folks did an excellent job. And most importantly, we love our hot tub!
I have trust in Aqua Pros store, owner, and staff. The Marquis spas are great!
Our experience at Aqua Pros was great! We love our Marquis spa!
Our salesman, Roger Ingraham, was very helpful and knowledgeable about the spas that interested us. We love our hot tub!! Roger is always willing to answer questions and help with spa maintenance, etc. Aqua Pro is a great business. We already recommended it to friends.
My husband and I try to support local businesses whenever possible. We had a pump issue on Sunday. Aqua Pros was closed so we could have ordered our item on Amazon for $16.99 but it would not have arrived till Tuesday. My husband decided to wait till Monday and he would go buy it from Aqua Pros because he did not want to leave the pool not running for 2-3 days with the heat we are having. The exact item at Aqua Pros was $91.99. We had no idea it would be that much difference in price. We can't keep supporting local when they up the prices like this. Absolutely ridiculous!
very satisfied with my purchase of our new hot tub. The Marquise product seems great and everyone at AquaPros was very helpful
Wonderful experience dealing with everyone at Aqua Pros in Lynchburg, especially our salesman John. He was incredibly knowledgeable about the products, and has continued to be very helpful with chemicals and water quality. We enjoy our spa every night - great experience!
Very helpful and friendly staff. We had a jet not working, but the service guys came out and resolved it. They were very easy to work with and did a great job.
Very knowledgeable staff. Willing to answer questions & help with all aspects.
Sean was so informative and helpful when we stopped by to get information on a fireplace! He answered all our questions and when 2 items were not in our package from the company, he got right on it and had them to us in a short amount of time! I would recommend Sean for any products at Aqua Pros of Lynchburg! Thanks for great customer service! Debbie
We bought a used Marquis hot tub from Aqua Pros of Lynchburg. The hot tub is fabulous! It is in great shape. Sean was extremely helpful, knowledgeable, courteous and just an all-around nice guy. We never felt pressured to make a purchase. I would definitely recommend this company to anyone looking for a new or used hot tub!
Sean is the Best to deal with, he is always very helpful. As far as Delivery crew they should wait until the new hot tub is filled and everything checks out before leaving. I had to call them back because of a pump leak due to a missing nut seal. But they immediately return with the seal/gasket.
I have been calling for over a month to get an appointment to have a damper flap placed in my chimney. I understand people are busy but there is absolutely NO excuse for not even calling someone back and offering a time when you could perform the work. Absolutely dead silence from them despite repeated requests. Extremely poor customer service. Shame on all of you. A very disgruntled senior citizen and former customer
Sean was knowledgeable & helped me pick out a perfect hot tub for my Airbnb. I so appreciated that he offered the name of a deck builder as well.
Excellent transaction from purchase to delivery. Sean very knowledgeable & helpful. Caleb excellent in delivery process. Thank you!
Vern has been very patient with all my new spa owner questions-- he knows his stuff!
John was extremely helpful & honest. All the sales staff are great. Bring water samples- no problem. Very pleased with product and staff.
Bought first hot tub 22 years ago. Replaced it though I could have had it repaired. Service provided has been great.
Our buying experience was great. It didn't stop there, any questions we have they are there to help. Friendly salespeople and delivery personel.
I ordered my tub in Oct 2021, as the world was re-emerging from the 2019/2020 pandemic that flipped life on its head. I figured I would take about a year and that seems right. The team in Salem has always been professional and super heplful.
Aqua Pros responded:
"Thank you, Nathan! We appreciate your business and review!"
Aqua Pros
We have purchased 3 Marquis Hot Tubs in the past & we are very pleased with the quality, reliability & customer service at the Bedford, VA store.
Aqua Pros responded:
"Thank you Don! We appreciate all of your business over the years and value you as a great customer friend! Thank you for the great feedback on Mary and our Marquis hot tubs!"
Aqua Pros
I was buying from a phone to add a hot tub at my house at the lake. Roger and the team was very helpful in choosing the right tub. I appreciated all the insight they had to offer.
Aqua Pros responded:
"Thank you, Ronald!"
Aqua Pros
Whole experience was great except we already have a leak.
Sean Murphy was excellent. Great customer service! Young men that delivered the hot tub were outstanding!
Delivery problems because of supply. Mary is great.
I bought a hot tub from Aqua Pros without going to every other place in town to check prices: I was that impressed with Sean's knowledge and knowledge when I bought my stove. I tipped the fellas who brought my stove and I am NOT a tipper.
All went well so far. Dealer has not come yet to fill with water and check out.
Mary is very knowledgeable and helpful in sales. Keith and Chase, the delivery/set up guys were spot on. Made sure everything was correct. They paid attention to detail and very meticulous.
Rodger & Hannah were both friendly, knowledgeable, and helpful. Helped us with deciding on the product best for us, and have been helpful after the sale as well.
Great experience from the minute we walked into the showroom to product delivery to the first time we got into the hot tub and we have loved it since! Highly recommend to anyone!
Enjoyed discussing several different hot tub models and staff were very helpful and patient. Got to meet the owner, Bob Davis, and he personally thanked me for buying a tub from his company.
We ordered our hot tub in the midst of the pandemic. There were a few blips in the supply chain along the way, but we were kept informed of our order's progress. Throughout the entire process- initial contact to continuing support- we have been thoroughly impressed with the professionalism and personal concern of everyone we have had contact with.
We have had our hot tub since March and we are in the tub almost every night. It has been very therapeutic for my husband who has severe arthritis.
Knowledgeable and friendly staff, willing to help and assist with making decision. Ease of finding services.
Purchased Hot Tub in March 2021. Was first promised delivery at the end of September. Actually received the Hot Tub in March 2022. Very impressed with Seam and the quality of the tub. Other than the hot tub being delivered later than expected, it’s been a great experience.
Sales person spent time with us, answered all our questions. Friendly. Knew the product.
We love our new Marquis Crown Spirit, and use it daily! John at Aqua Pros did a great job guiding us through the processes of purchasing, the delivery, and learning how to balance the chemicals in the water. We are very happy with the purchase and will recommend Aqua Pros and Marquis Spas to others.
The staff and service has been fine. The delivery took more than half a year- but worth the wait. The only problem was bad scratching on our new flooring when tub was spun around. Not happy about that.
Great customer service, very knowledgeable about products and maintenance. Shawn was super helpful in the hot tub purchasing process and after care. Thank you!!
Super courteous staff. All of my questions were fully explained re: chemicals and fire place inserts. Thank you!
You can't buy happiness, but you can buy a hot tub, and that's really close. Great experience!
Great spa selection and service. Setup and training were done quickly and thoroughly. We love the spa itself, too!
Aqua Pros responded:
"Hi Joyce! We love getting feedback from customers and are thrilled to hear that you love your hot tub. Thank you for your review and your business!"
Aqua Pros
Thanks for the brownies!!
Aqua Pros responded:
"Jason and Julia, we greatly appreciate your feedback and are happy to hear that you had a great experience with Sean and Aqua Pros. We hope that you enjoy your hot tub for many years to come!"
Aqua Pros
Great experience so far. Would have been a nice touch to offer to schedule call backs 1 week after and 3 months after for the first cleaning and emptying process.
