of recent customersrecommend this business
Spa Brokers
9140 Westview Rd.
Lone Tree, CO 80124
Phone: 303-779-8645
Lone Tree, CO
Not only will Spa Brokers help you choose the best products, but our sales and service staff are ready to help you throughout the life of your spa. Spa Brokers has a fully stocked and professional parts and service department to provide quality replacement parts and maintenance assistance to you whether you're a new customer or an existing client.
Business Profile of Spa Brokers - Lone Tree, CO
| Office Type: | Service & Sales |
|---|---|
| Store Hours: |
• Mon-Sat 9am - 6pm • Sunday 11am - 5pm |
| Manufacturers: |
• Bio Flame • Cals Spas • Dimplex • Fireplace Xtrodinaire View All... |
| Inventory: |
• Hot Tubs • Swim Spas • Pools • Fireplaces • Outdoor Kitchens • Saunas & Steam • Used Hot Tubs • Gas Inserts View All... |
|---|
| Serving Areas: |
• Denver • Arvada • Centennial • Aurora • Parker • Westminster • Highlands Ranch |
|---|
Customer Reviews
Everything from the time we walked into the store until we got our hot tub delivered was wonderful. Tori was so friendly and knowledgeable and really searched to get us what we were looking for in a hot tub. I wish the delivery wouldn't have taken so long, but I realize that no one had control of that. The delivery people were also very good and didn't leave until we were satisfied. We are enjoying our hot tub and couldn't be more pleased. Thank you all for making this such a great experience.
Verified Customer Robert & Dianne (Aurora, CO)
Great store. Camron was excellent identifying our spa needs and explaining the spa's features. All of our questions were answered and more. He carefully explained the site requirements and delivery process and timeframe. The delivery crew was fantastic too. A+++
We had a wonderful experience and have since been back to the store for products. The staff from showroom to delivery have been kind & friendly. Very pleased!
So helpful and considerate of our limitations and needs. Wes even came and programmed our hot tub. We love it!
Great sales and friendly service. Delivery team was thorough and friendly.
Great experience purchasing a Hot Tub then a fireplace. Wes & Megan great to work with.
very pleasant to work with. Showroom - I did not visit, handled everything by phone/email.
5+ stars on everything
Working with Chad was great. He found the exact sauna I was looking for and it was such a no pressure atmosphere. Live my sauna. 2nd big purchase I have made from this location.
Overall, just a real nice experience; great install person, quick & efficient, very friendly- the unit works great!
Working with Travis was fun and he was so helpful, He was also very knowledgeable which helped us felt at ease during the buying process. We came in at a great time and he made it so simple an easy. We are so excited to have our hot tub for our family for years to come. Go and visit Travis he has year of experience and Knowledge.
We received prompt attention when entering the show room. The process was easy, informative and friendly. We will refer as the occasion arises.
Bre was very knowledgeable and professional! Jose was awesome with installation.
Bro was a pleasure to work with. She is knowledgeable about her products and accommodating.
Briana was great! Easy to work with
Spa Brokers were true to their word. Always there to answer my questions and help me set up my machine.
I loved working with Tori Rich. She is so smart, helpful, and very sweet. I will always come back to Spa Brokers in Parker for my fireplace needs.
Chad Perry is an excellent sales person. He has a wealth of product knowldedge and was very helpful in the decision of which sauna to purchase. We also purchased a replacement hot tub. He has been very helpful in helping with setting up the hot tub and learning about balancing the chemicals. Overall this has been a very positive experience.
1st time hot tub owners so we are pleased w/ our purchase. Sales rep Megan was the best! Definitely a tipping point for us.
Tori was great!
We were extremely happy with the product and how well service was from Chad and the installer Brian.
So far, have purchased 5 fireplace inserts from Spa Brokers. Very satisfied!
Sold me a great product at a good price
Love doing business with Spa Brokers and Chad. Purchased out first hot tub from him almost 10 years ago no upgraded to a new one with him again. I constantly refer Spa Brokers to friends and associates. So, you’ll have out business for life.
Would return for future purchase
Brian and everyone that delivered and installed- Roger and Justin- on time, cleaned up and hauled old unit off. I am enjoying the quiet flame on setting. Plenty of heat and quiet. Thank you all!
We are thrilled with our new Cal Spa from Spa Brokers. We worked with Wes who helped us find the best spa within our budget and provided excellent customer service throughout the process. The spa delivery and initial setup went very well. When we discovered we needed a different type of lift to accommodate our space, Wes was on top of it and made sure the lift was installed and ready to go before Christmas. Thanks to Spa Brokers and Wes for making our Christmas wish a reality!
Excellent customer service! Even after the sale.
20+ years of excellent service from Spa Brokers
Worked with Spa Brokers for over 20 years. Very satisfied with the products and service provided.
Installer Shan was great- professional & efficient
Even though the fireplace was delivered on July 14th, there were installation issues caused by the installer. Final installation and startup was on Oct. 6, 2023. It is taking some time getting used to the remote. The fireplace is great otherwise! We are glad we decided to do this project.
We are very satisfied with this fireplace, installation was a breeze and it works really well. I’m glad we added the fan option, our plumber had the gas hooked up in 2 hours.
From the time we walked in, we were treated as valued customers. Great customer service. Even after buying, I could call with questions.
The customer service was above and beyond what I expected. I worked with the Parker store for six months before deciding on the spa I wanted and I would recommend them to anyone.
We really enjoyed working with Spa Brokers. They were very professional and friendly. The gas fireplace is amazing! So happy we did it!
Wes was terrific. Knowledgeable, Informative, helpful. Would highly recommend him
Megan was great to deal with, very knowledgeable and professional
I had a little issue with installation men but it all worked out. I LOVE MY HOT TUB!
The entire sales experience, delivery, setup and use of our new Finnleo outdoor sauna has been just terrific. We almost gave up buying one because our experience was so poor at other locations. Dana was just so professional and thorough in getting our many questions answered, and even trying to understand how we planned to use it so that we would be satisfied. Really well done!
You guys are the best
Repeat customer - Tori is always great to work with. Entire operation is great.
Would have preferred not to have to pay all up front total amount w/o having spa. Should be able to make deposit & pay bal on delivery. Chad was very helpful and knowledgeable. I have bought many products from you- great service.
Had an issue with how contactor installed fireplace. Adrian came out and was AWESOME!!
Knowledgeable salesperson helped make the right selection and the follow through was great.
Matt was great and found us a well priced deal and referred us to an electrician for our needs on hook up. The whole Cal Spa team in Parker, CO has been wonderful!!
We purchased our hot tub 18 months before we could pick it up for our new home construction and Spa Brokers was very accommodating for our evolving construction schedule. Dana was always prompt and very helpful in her replies to our many questions about how to install the tub as we built our concrete pad.
This was the easiest thing I have done in a long time! No fuss, no muss. Everyone I came in contact with was awesome. So far I love the product too. Haven't had a chance to use it much yet, but I am excited to have it for this upcoming winter.
Great experience! This was my first hot tub and Travis was VERY helpful!
We have bought both FP & Spa from Spa Brokers and have had the easiest & best experience ever - will continue to use them for all our needs. Tori is the best!!
Customer service is outstanding!
Everything with this purchase was great. I purchased the tub in January and wanted a delayed delivery to ensure I was ready. Chad worked with me to get it delivered before my surgery and the tub is awesome. What a great experience and the tub is wonderful. Thanks Spa Brokers. You guys are great. Gregg H.
We loved our buying experience. We would highly recommend to others!
..best spa folks in town; been customers for over 20 years ... always service with a huge smile ! would wholeheartedly recommend these folks for products and services ..
Great experience and very happy with spa purchased!
Russ Olson was GREAT
Megan helped me choose a product encouraging me on my choices.
I bought the 72"linerar fireplace. There was no guidance on tghe fact for a "regular" size living room that this unit puts way too much heat off. There was a good price on it but if I had known better would have definately gone smaller.
Megan was fantastic walking us through the products and helping us select the best model for our house and remodel. She also did a great job showing us the decorative options. She organized the purchase, delivery, and pointed us to a trusted installer (Lucas) who was amazing. The delivery crew was friendly and courteous. When they realized a box was missing, they went out and got it immediately and brought it back to the house. There was never a moment where I felt like I might be railroaded in having to drive to the warehouse and get it myself. I would highly recommend Arvada Spa Brokers and especially Megan if you are looking for a fireplace.
Already wrote Google review
I wish there was more formal instructions around the chemicals & maintenance of the tub.
Always in touch. Quick to respond. Great communication. Loved Chad!!
The delivery crew scratched our composite deck removing the old spa. Tub jets not plugged in & cap was missing on floor model bought. Got upgrade on lid though & love it.
Very Professional people, answered all questions and very helpful.
Cameron did a great job selling us first a fireplace and then a hot tub. He did not give us a hard sell. His product knowledge was outstanding. You could tell he had a great deal of experience with fireplaces and hot tubs.
No pressure, pain free buying experience.
Dana has always provided exceptional service and has been very informative and responsive. I look forward to a continued relationship and business with Spa Brokers Denver
Our experience has been nothing but outstanding. Spa Brokers treated us as long term customers rather than a sale.
steve was great need i say more
steve was great need i say more
steve was great need i say more
I wanted a new hot tub but was so busy with life that I didn't have time to go to the showroom and see the various models and sizes. I spoke to Kristen on the phone and based on what I was looking for, she made a recommendation for the Marquis Spirit and so I trusted her judgement and made the purchase without seeing the hot tub.Kristen was spot-on in her recommendation for me, she was very professional, courteous and friendly during the sale and my new hot tub is fantastic! I enjoy lounging in it most every night while gazing at the stars. Thank you Spa Brokers for a wonderful experience!
Chad and the entire delivery team were terrific. These days, that kind of customer service is rare.
Most important aspect of doing business with company is prompt follow-up. We had a problem less than one month after installation and Briana facilitated expedited evaluation and repair.
We are very happy with Spa Brokers and had shopped at least 3 other dealers offering gas fireplaces before making our decision. We believed Spa Brokers offered the best value, and most attractive product for our home. Our main furnace became inoperable today and we have been forced to use the gas fireplace as our only source of heat. We are so thankful we have our fireplace to rely upon, since we have experienced bitter cold the past few days. The personnel at Spa Brokers were all knowledgeable and helpful. We utilized Reign of Fire for the installation, upon their recommendation, and were also pleased with them.
Great experience so far, hope to have many years in my hot tub!
This is my first ever hot tub. Chad and Phaedra were so patient with us and all our questions. I have complete confidence that if we have any problems, your team will help us resolve them quickly and efficiently.
I went in with the intention of purchasing an electric fireplace. Meghan told me the cons of doing that I had not considered. We chose a linear gas fireplace. It took several months to get it (typical supply chain issues these days) but they kept me informed of the delays. The installation vendor they work with arranged for delivery and did the work all in one day. He kept everything very clean, and his crew was very friendly and efficient. I would definitely recommend purchasing from Spa Brokers. Very happy with the new fireplace!
On the remote the "turn flame on" & "thermostat" should NOT be next to each other. There should be AT LEAST one selection between them. It's too easy to turn the unit off in selecting the thermostat. Also, the thermostat should NOT take multiple iterations to select a temperature. It should automatically set to On once touched, and the up/down arrow ALREADY active. Once desired temp is set one SHOULDN'T have to select On again. This unit defaults to 72 degrees; the installer should ask us for desired temp, and that's set as a default starting point. The Wi-Fi response is agonizingly slow. If our phones took this long to respond, we'd buy another model. If buttons on side of insert would respond immediately, we'd use them instead. The insert itself seals great to the brick edge (thanks to the installer for grinding brick to a nice fit!). It heats & adjusts fan great.
Carrie was great. The delivery guys did an outstanding job!
We were impressed by Matt's knowledge of tubs and his recommendations based on his experience with repeat buyers, i.e., more seats in lieu of lounger option. Delivery and installation went well. Site visit was performed prior to delivery to plan access, removal of old tub, delivery, and installation of new tub. Delivery crew was efficient, professional, and careful with tub and landscaping. Bryan from service department went above and beyond to walk us thru operation and maintenance of the spa. Very pleased with the spa and our purchase experience with Spa Brokers. Thanks
We are extremely happy with our swim spa. The entire experience, starting with the salesperson through the delivery was a wonderful experience.
Wes really came through for us and he's the main reason I give such positive feedback overall. We had some special challenges getting the installation completed and he stepped up to ensure everything went smoothly, including following up with me and always being super responsive. Dean also gets our thanks as he was also very helpful when I needed information in Wes' absence.
Travis made the transaction of purchasing a spa very easy. Was honest and didn't try and sell me items that I did not need. Overall very satisfied with my purchase and interactions with him and Spa Brokers
Terrific customer service. The hot tub is stellar and very high quality. Great experience and the post-sale product discount can't be beat.
Cameron was wonderful. Will definitely buy from him again. The only issue we had is that the tub cracked w/in 1 month of installation - they replaced it but it was odd to spend $15K and the tub cracks...
Went somewhere else first and we felt sales person was wasting his time. Went to Spa Brokers and Cameron was so professional, spent all his time with us, explained everything and even though the spa was great and what we were looking for (size and type), his sales manner and helpfulness made the deal. Thank you Cameron!
Tori was top notch. Solid knowledge, very professional and polite, and answered ALL my questions. Customer service has been flawless as well. Glad I chose to shop here. A plus.
Steve (store manager) is a very knowledgeable person when it comes to the information about hot tubs. We made our decision based of his knowledge and decided and bought the spa within 45 minutes.
Great service with fair pricing
Megan was great! She provided great information and patiently answered all of my questions. The spa arrived within the window she indicated and we were able to get delivery sooner than expected. The delivery crew were professional and also answered our questions. It was a great experience and I would recommend Spa Brokers to anyone looking to purchase a spa!
We purchased a Marquis spa, and delighted with it. Everything went very smoothly, we were informed as to when the spa would be made, and delivery was set up. The team that delivered the spa were all very professional, and polite-it was a pleasure dealing with them. They made sure that everything was to our satisfaction before they left. Overall went smoothly, and we are happy that we purchased our spa from Spa Brokers in Arvada. I had previously bought supplies from them, and when it came time to purchase a new spa, they were my first choice. Also, my sister and her husband purchase a spa a few years ago and were also very pleased with how everything turned out.
Everything was great. Our delivery was delayed several times because of manufacturer backlog from COVID and supply issues. The communication on these delays were scarce from SB but overall the experience was good.
Megan has been delightful to work with. We were very slow to come up with a design for our remodel and Megan was both helpful and patient with us as we worked through our plans. She is extremely knowledgeable and highly efficient. What a wonderful experience!
Tori was great. Super knowledgeable and stayed in touch with us throughout the entire process.
Great service!
Matt was very helpful and knowledgeable. He explained the differences between the models and answered all of our questions. His product experience was instrumental in helping us to purchase the fireplace we wanted. He kept us informed on the delivery dates which helped us to schedule our install in a timely manner. The install by Tristan went seamlessly and we were very happy with how our fireplace turned out. Carrie was also very helpful whenever we called with questions or updates. Our entire experience was a positive one and we highly recommend Spa Brokers!
After sitting in several different tubs, we liked Cal Spa layout & jets the best.
Seamless process. Very knowledgeable installer.
3 tub from Spa Brokers over 30 years. Not because they wore out, we moved. They always follow through. Last tub did have a stuck valve and service team replaced it with 1st call. Always been happy with service after the sale.
Spa Brokers is the first place I think of in Denver when I think about spa or repair!
Thanks Todd, Megan and the entire staff. We visited several stores and we were impressed by you the most. It made our selection an easy decision. I have recommended your store to others. Thanks much.
I've now used Cameron with SpaBrokers for the purchase of a Marquis spa and a Heat n'Glo Fireplace. He gave me the best price and was super easy to work with. Very transparent. Never pushy. SpaBrokers will address any concerns or warranty issues quickly. I highly recommend these guys.
This was our second hot tub purchase in the last 2 years from Spa Brokers. Our second experience was with Kristen could not have been any better. Everything was delivered on time and the delivery team was excellent.
From sales to service outstanding customer service. Excellent delivery team.Fantastic service department and technician.
We felt we got good value for our purchase. Briana seemed knowledgable about the product and the procedures. The product arrived as expected and the delivery was professional and friendly.
I have referred you to my gf Rachelle who bought a hut tub too.
Tory's knowledge of product influenced our selection of Spa Brokers.
It was great doing business with Spa Brokers, and our sales associate, Briana, was very knowledgeable and helpful during the process. In addition, Spa Brokers service department has been top notch in responding to and fixing a leak that was a manufacturer defect. My spa works great now!
Everything webt well untill the instillation and follow up. Trash was left outside and no final installation was done. I mam still waiting to get the frongt installed. Appointment was made for Wednesday, 4/13, and no one showed up or called to tell me when the the appointment could me postponed. The fireplace required work to be made ready for the tile to be installed. Carpendry was shoddy and incomplete. I am very disapointed with the installiation.
Megan has been amazing. She has walked me through every detail and made the process very easy. It’s my first hot tub so I have a lot of questions. She’s been able to answer all my questions.
I couldn't be happier with Spa Brokers with my Cal Spa purchase. My wife and I went to 3 different hot tub stores and the service provided by the team at Spa Brokers was second to none!
Writing to share what a pleasant and positive experience I had with Spa Brokers to install a new gas fireplace insert in our old wood burning fireplace. We are medically vulnerable and request vendors wear masks in our home - and had a horrifying experience with another vendor who refused and appeared symptomatic. Spa Brokers shared their protection protocols and paired us with an installer who would adopt protective measures around us. They provided us with a virtual showing of the options, and walked us through the options. Because we knew nothing, they set up an option that they suggested, and we agreed to that one - wow, were they spot on! There are massive supply chain delays, but Spa Brokers was able to pair us with a unit from an order that had been recently canceled and installed within the week. The installer brought in an electrician and they had the work done in less than a day. They also showed us how to use it, how to use in case of a power outage, and let us know some basic details to be aware of during the first hours of use. The entire team was kind, courteous, professional, and on top of everything. The insert has worked perfectly, and we have had no issues. It looks great, feels great, and we are really happy. Thank you!!
Thrilled with our FP insert. Great service; came before estimated arrival. Could not be more pleased. Also, very happy with recommended installer, Brian.
I have referred Jan Lau (another neighbor) to you. Thanks!
I was thrilled with how quickly we were able to get our new gas F.P. and that Spa Brokers coordinated the delivery & installation, including running a new gas line. Thanks!
This was our fourth Marquis hot tub from Spa Brokers, in the last 22 years - we've moved three times - Littleton to Conifer, Conifer to Franktown, and Franktown to Greeley. Our tubs have each been left because they enhance the value of the home like no other. We met Megan last summer when we went into the Westminster store and were immediately impressed! We finally got our tub on 01/03/2022, but the foot well was cracked - someone in the factory didn't pack the steps well enough and a corner of the steps gouged/cracked the bottom of the foot well. The delivery guys took photos and called their boss and moments later I got a call from Dean Chandler the manager. He had almost the exact same model in stock and immediately set up pickup of the damaged tube and delivery of the replacement tub on 01/07/2022. Delivery guys were very polite, knowledgeable and coordinated! Rose and I are back to soaking in our favorite brand of hot tub and we are so thankful for Megan, Dean, and the delivery team for rendering world class customer service!!!
Thank you for your note and I want to let you know how much I like the fireplace insert. It makes my living room very cozy and comfortable and very easy to operate the remote.
Brent was very knowledgeable about all the fireplace inserts. Very nice to work with. Have recommended Spa Brokers to my son.
Chad is great. We have been in communication with him multiple times since our purchase and he has unfailingly offered his assistance and guidance. We are pretty excited about our purchase.
This was our fourth Marquis from Spa Brokers. We've moved a few times, and left our old tubs at previous houses as they improve the home value. This time the tub arrived damaged on January 3rd, 2022. The delivery guys called their supervisor to send pictures and report the damage. Just minutes later and I mean no more than 10 minutes, Dean, the manager, called us immediately, got us the same tub as a replacement, picked up the damaged tub and delivered the replacement tub 4 days later! My wife and I were blown away with the response! Dean, Megan, and Scott are terrific to deal with, knowledgeable, experienced and you can tell immediately and throughout the process, that they value the customer and the customer's experience! This was truly "A WORLD CLASS CUSTOMER SERVICE EXPERIENCE"!!! Thank you, Thank you, THANK YOU!!! You guys ROCK!
Dana was fantastic to work with during the entire process.
Have some concern on the shelf life of the flammable parts within the fireplace.
The purchase & installation of our fireplace and spa was very professional. The removal of our old spa & delivery of our new spa could not have been any better. Extremely happy with both products.
Already referred two, one made their purchase for Feb. delivery. Your service dept was a little difficult. Your service tech, Bryce was very polite, knowledgeable and helpful. He knows customer service. However, spa still not working, still very cloudy water. Must be equipment/ spa issue.
What influenced me to purchase from Spa Brokers was trust and knowledge of sales rep. Also, the quality and reliability of product.
We did not feel pressured from Travis to purchase. Dana has been extremely helpful too.
The installer was slow to schedule (Reign of Fire) but they did a great job.
Chad was very friendly and professional and was not high pressure. We recognize that manufacturing and delivery has experienced delays in many sectors, but if I had one complaint during the entire process, this Spa Brokers location did not go out of there way to contact us with a status on delivery as the schedule entered a delayed delivery. They should have initiated contact with the customer when it was known manufacturing and delivery were falling behind. We only found out about a delayed status from calls we made on our own. Overall, very satisfied with the final product.
Great job so far. Salesperson was great to work with and very knowledgable. Spa was damaged during delivery but panels were corrected within a week.
Very helpful and knowledgeable.
Steve was great. Helped me understand options and payment plans.
Knowledgeable and friendly, Good selection and prompt delivery of fireplace.
Loved your service! In store & onsite. Loved the product and still do. You're the best!!!
Chad Perry was very knowledgeable and helpful. I went in three other competitor stores and couldn't get my questions answered and wait times were 11 months or more. Chad answered all my questions and kept in touch throughout the waiting for the hot tub to arrive.
Was so pleased to find you had what I needed in stock when a competitor told me delivery would be 8 - 10 weeks out. Megan was knowledgeable when I described what I needed over the phone. Will definitely recommend Spa Brokers in the future. Installer was prompt, courteous
Very good, very clean showroom. Everyone was very helpful. Steve Howard went above and beyond.
the tub came in close to expected timeframe so that is great. HOwever, that timeframe was still 5 months after purchase. Further, we are still waiting for hard top cover to come in and be delievered and installed when it was purchased at same time. the only thing from keeping my survey to all 5s is the delays in delivery from expectations set at time of sale.
The entire process was smooth with no hassles. The people at the store were knowledgeable and helpful. Spa was delivered and set up damage free and on time.
I have had several renovation projects done on my home this year and I can truly say that my gas fireplace project was the only one done in a timely, professional manner and with the results I was anticipating! Chad with Spa Brokers placed my gas fireplace order and it was received as ordered and on time. The installers, Gas Fireplace Services, LLC, were spectacular. They protected my wood floors and installed the fireplace unit and tile surround all in one day with beautiful results. My highest praise to Brian, Steve and Todd as well.
We though we had a problem with our new hot tub so Stan came out to look at it. He was able to diagnose the issue and even though it was not a problem with the hot tub he was able to tell me how to fix it. (Bad breaker). I did as he told me to and have had zero problems since. Sorry it took me so long to leave a review. I was in the hot tub!! Thanks Stan.
Need better use and care orientation!
Our objective was to purchase both a fireplace insert and a spa to replace our existing spa. By purchasing both products we feel we obtained savings.
I am very pleased with my experience at Spa Brokers. Their customer service has been top-notch.
Prompt, friendly service
We were initially so impressed with the sales pitch and Megan's knowledge, patience, and enthusiasm of the products which made us ultimately pick our Marquis that we love!
My son and wife are going to get one about the size I got. I love the size and color of the one I got.
Absolutely great service from start to finish. I cannot remember the names of those involved but everything from sales to delivery was seamless. Loved it.
Most excellent. Only issue I had was with two of the four external LED lights weren't on but I quickly figured it out myself, the cable just wasn't plugged in on one of them and it had fallen out of the hole on the other. No big deal.
Megan is very knowledgeable and helped us tremendously.
Dana was awesome and the install team was very clean and efficient!
I didn't end up keeping the gas fireplace because it just didn't provide the heat I expected. Maybe my trilevel style didn't help. I appreciate the understanding of Spa Brokers.
Tour of Marquis- Bre was great- very attentive. She answered any and all my questions. Love our new spa!
The fireplace I first purchased did not fit in the space allocated for it. Wes told me that he would refund me the price, which surprised me. Because I already liked the business and how they had treated me, I purchased another fireplace right on the spot. It could not have been more efficient. The service was excellent and the patience of both Wes and the owner was exemplary.
Fantastic team in Parker! We tried the Jacuzzi Place and walked out of there and into your store. We loved the product and team and bought a hot tub that day!
I am very happy with my new Heat N Glo Supreme 30 gas insert fireplace. The installation crew did a really good job and cleaned up after themselves. I have used the fireplace several times and it really heats up the room. The remote control is easy to understand and the different blower speeds and flame height adjustments are great.
I originally went to a competitor's showroom and wasn't impressed. Went to SpaBrokers and Brent in Littleton was a joy to work with. Excellent product.
Though it took a bit longer than originally planned due to the COVID 19 pandemic, we couldn't be more pleased with the knowledge and expertise provided from the employees at Spa Brokers! Highly reccommend this family owned and operated business in Parker, CO.
I absolutely loved working with Kristine on my hot tub purchase. This was my first time purchasing a hot tub and I felt a little lost, but Kristine was amazingly kind and knowledgeable, and helped me to understand all the options out there and find something that was perfect for me and my space. In addition, the delivery people were wonderful, and gave me some amazing pro tips on how to set up my hot tub and make sure it worked well for me. I would absolutely purchase from Spa Brokers again, and I would definitely recommend them to friends and family!
Brianna answered all of our questions and did a great job keeping in touch throughout the process.
My sister and one of my friends recommended Heat & Glo. I looked at other brands, but Heat & Glo was the best value. I am very happy with the quality of installation and am enjoying my new fireplace insert more than I thought I would. The remote control has many features and is easy to navigate.
The whole experience came off without a hitch
Tori was great for fireplace. Carrie is always great with supplies and spa products. Terri was fantastic with spa and fireplace service calls.
Dana was on it right from the start, understanding my needs and with knowledge of the product, pricing, and installation. Dana found answers to my questions when I called and was very professional throughout.
We had our previous hot tub 13 years, so we walked into the store knowing what we wanted. Spa Brokers sales staff expedited our search for a smaller tub. They did not attempt to upsell. We were very happy with Cameron our sales person and Anthony and his delivery team!
We had our previous hot tub 13 years, so we walked into the store knowing what we wanted. Spa Brokers sales staff expedited our search for a smaller tub. They did not attempt to upsell. We were very happy with Cameron our sales person and Anthony and his delivery team!
Overall a great purchasing experience besides the delivery. Nate kept in touch with me throughout the entire process and he was a straight shooter and was honest about the delays of getting my hot tub due to Covid. I would recommend working with Nate to my friends. My experience since getting the hot tub has been great at my local store. They answer all of my questions and even replaced a head cushion that failed due to a known defect under warranty. The delivery crew was disappointing in that they delivered my hot tub and told me I would have a problem with the cover clearing my soffit on my roof line before they started the install. Instead of figuring out a resolution to the problem they simply installed the cover hinge in the standard position where the cover wouldn't open. I ended up having to call Nate for advice and then remove the hinge myself and re-place it on the opposite side to avoid contact with the soffit. Seems to me that they should have taken the time to do my install correctly where it worked with my hot tub pad and soffit setup. Nothing like having a bunch of empty screw holes in a brand new hot tub.
Love our spa! The staff explained the maintenance to a first time spa owner very well.
I was referred to Spa Brokers by friends and I was so happy I took their recommendation! Chad, my salesman, was great! He was professional and knowledgeable but NOT pushy. As a matter of fact, he was gracious about allowing me to take time to make my decision while stilling assuring me that the fireplace insert I was considering was available in the size/color I wanted. The purchase, delivery, and installation was seamless. Hats off to Reign of Fire who did the installation as well!
I was referred to Spa Brokers by friends and I was so happy I took their recommendation! Chad, my salesman, was great! He was professional and knowledgeable but NOT pushy. As a matter of fact, he was gracious about allowing me to take time to make my decision while stilling assuring me that the fireplace insert I was considering was available in the size/color I wanted. The purchase, delivery, and installation was seamless. Hats off to Reign of Fire who did the installation as well!
Delivery team was great! The hot tub took a lot longer to receive than expected. Researched the good reviews online, so we knew what we were looking for.
My last spa I purchased with this company lasted 20 years. They always provide good customer service.
I was referred to Spa Brokers by friends and I was so happy I took their recommendation! Chad, my salesman, was great! He was professional and knowledgeable but NOT pushy. As a matter of fact, he was gracious about allowing me to take time to make my decision while stilling assuring me that the fireplace insert I was considering was available in the size/color I wanted. The purchase, delivery, and installation was seamless. Hats off to Reign of Fire who did the installation as well!
We purchased a Marquis hot tub, as well as a gas x linear fireplace. We were very impressed with Megan's knowledge and professionalism. We came back a few times, prior to making the purchase, and she remembered us and the details of what we were looking for and needing. Highly recommend!
SpaBrokers was completely professional start to finish.
Spa Brokers is an excellent company to buy from. They have a great customer service oriented sales staff. Would definitely recommend buying products from Spa Brokers.
Kristen was a pleasure to work with!
Always so happy with the service. Staff is helpful and knowledgeable about products and how to use them. Have been a customer 10 years plus. Have purchased a hot tub, fireplace and sauna. I have worked mostly with Megan. She is amazing. Always friendly and helpful. Even the service department is great. I would totally recommend Spa Brokers!
Excellent sales person and delivery/installer team. All worked out great.
Spa Brokers responded:
"Exccellent service! Very knowledgeable about their products! Always available to help!"
Spa Brokers
Completely satisfied Spa Brokers in Parker, sales team helped fit our needs and wants into our budget.
Cameron was wonderful to deal with and very helpful during this trying time of COVID. We will refer Spa Brokers always and look forward to doing business again. Love our hot tub and thank you for everything !!!
I feel I received good value for my purchase dollars. I shopped at your store due to a recommendation of a friend.
Amazing staff and a variety of high quality products offered at your store. I purchase a spa and fireplace.
Price and the staff knowledge of product influenced my purchase from your store.
Your sales staff was very helpful.
Our purchase of a gas fireplace from your company was based on the competitive pricing, which included installation.
Height of flame not as high as I expected.
Carrie was excellent, worked with me when first purchase was not adequate for our space and arranged the new purchase with ease.
The fireplace insert we purchased was professionally installed. It has added beauty and warmth to our dining room fireplace.
The price, features and appearance all played a part in our purchase.
This was our 2nd time purchasing a gas fireplace from Spa Brokers. We were pleased that we were able to deal with the same sales person and same instillation crew that we dealt with on our previous purchase. As was true in our previous residence, the fireplace is a great addition to our home. We will definitely deal with Spa Brokers of Westminster again if we are in need of another fireplace or a spa.
We purchased a new fireplace from your Westminster, CO, location last fall. Sales woman was excellent. Installer from their reference didn't show when he said he would. Install was ok, but installer follow-up not as go. They scratched my unit.
Matt was helpful with design ideas and options. He led me through a new estimate with a different product when I changed my mind.
We were very satisfied with the knowledge and service at Spa Brokers. The entire purchase and installation went very smoothly. When we need a tech to come out and adjust the flame high they were out the same day.
I’ve been doing business with this company for many years & I've always had great customer service. The staff is knowledgeable, helpful, & so very nice. I’ll continue to give my business as long as they’re around.
Good explanation.
Good product knowledge and great sale pricing.
Megan was knowledgeable. Quality product.
The purchase was easy and pretty seamless. Happy with Spa Brokers!
Your installers did a fantastic job. He was very communicative and prompt. His name is RObert Noble.
I purchased four fireplace units for our new build. I called several different businesses to request product information and a quote. Chad had the information to me in a few hours, so I went with Spa Brokers. He has helped with follow up questions and I just recently purchased outdoor gas lanterns. I didn't even know the products was available from Spa Brokers but thought I would call and he knew all about the product and because of my past history with purchasing through him, I made another purchase. Very happy with everything and Chad even helps with trouble shooting of any questions, he will find out the answers.
Delivery staff said they could not bring boxes into our house. So we struggled to get them inside.
Good price and quality.
Great customer service. Knowledgeable salesperson. Very understanding of us not being able to get product installed because of covid.
Mr. Noble did a very good job installing at a fair price. The other installation bids were ridiculously high.
Had what I needed.
Very friendly, easy to work with staff. Prompt, quality service. Very pleased with my new fireplace!
Good customer service and price
Appreciated staff available to help me on my first visit
The new fireplace really creates a comfortable relaxing atmosphere.
Knowledge and customer service of staff was excellent!
Unfortunately we decided to cancel our purchase due to lack of professionalism from the Parker store. We purchased our nearly $13K hot tub on Sept 27th. We were told by the sales manager and owners daughter Tori at the time of purchase we were lucky this is the last one to get before Christmas everyone else wasn’t going to get theirs until 2021. She informed us it would be delivered the week of Dec 14th. I spent $5K getting my house ready for the Hottub. The week prior to arrival we had not heard any updates from her on timing of the delivery as we were trying to coordinate with our electrician. On Saturday Dec 12th we called Tori to find out what was going on at that time she let us know that she did not know when the spa would arrive let alone being able to schedule a delivery to our house. No apology, she stated “that’s why i don’t guarantee exact dates so my customers dont get upset with me when we dont know the manufacturers schedule” this clearly upset us as it was Christmas present to the family, she then just stated i can refund you if you want. If there was just empathy, and even a gesture of seeing if there was anything that could be done to get us on the delivery schedule by Christmas would have gone a long way. When we received notice from Tori that our hut tub is on the way to Colorado she then stated that delivery to the house is all booked up until the end of the year again no apology and stated it is out of her control and nothing she could do. I called the store on December 16th to pay balance but also voice my concern for the interactions with Tori, the gentlemen i spoke with said the exact same thing and stated “we dont have control of the manufacturer and the fact they are behind due to COVID its the entire industry and nothing he could do”. The lack of customer concern is appalling, being in the service industry i would never treat customers this way even if things are out of my control i still try to see if there is anything i can do. I will not recommend Spa Brokers to anyone looking for a hot tub based on the interactions at this store.
We have been doing business with Spa Brokers in Westminster, CO for over 10 years and wouldn't go anywhere else. Friendly staff and great products!
Brent Chenhall at Spa Brokers in Englewood was an "Angel" in our time of need! Excellent service and great reputation.
Had the size I wanted at a good price.
Good quality and price.
Done lots of business with Chad. He’s very helpful and goes the extra mile
Done lots of business with Chad. He’s very helpful and goes the extra mile
I couldn't be happier with my purchase from Spa Brokers and the installation of the insert by Gas Fireplace and Home Renovations, who also did the tile work on my fireplace. I am really enjoying it more now.
Great experience. Love our new fireplace!
I am thrilled and completely satisfied with the ease of process and purchase of my new Heat & Glo Supreme 30 fireplace! Nate was exceptional at educating me on fireplaces that fit my needs and budget. He also helped coordinate all aspects of the purchase, delivery and installation, and all of his arrangements worked out just as expected. My new fireplace keeps me warm and toasty and has many options to keep me comfortable all year long. The fireplace looks and feels as real as I have seen, without the added pains and restrictions of wood burning fireplaces. Mine looks especially attractive with the glowing embers and red brick walls recently installed. I am very, very pleased...Thank you Nate! Ruth
Great experience like before. Knowledgeable sales staff and great service.
Liked the modern look of the tub.
Buying my swim spa was very enjoyable experience. Matt was a great salesperson, we felt no pressure to purchase. Even when we buy supplies, Matt always greets us and makes sure things are going well. The delivery team for our swim spa were awesome even the crane :) They made sure our property was protected and placed the spa perfectly. I wish everything I bought was such an enjoyable experience.
Kept getting the run around on delivery date. I understand about Covid but this was beyond that. Had a patio built for it to set on in a definite time table and then was ready several months before I finally got hot tub.
All were very friendly and courteous. I wish I would have spent a bit more and bought one with a decorative door. Thank you.
this is my 3rd spa from spa brokers, I use them because I trust them.
We appreciate the ability of your business to match our specific needs with a specific product. We love our new fireplace!
Great service! Thanks!
Great service! Thanks!
We bought our fist Marquis Destiny in 2003. We purchased our second in 2020 from the same salesman that sold us the first hot tub.
Steve was amazing form day one. Even call me a few days later and was able to give me a 500.00 dollar voucher of the original price. I have and always will refer everyone to buy form this location. My neighbors and very similar experience them Steve and his crew.
Chose you for your good reviews. Delivery guys were great. Like that you stand behind product. Quick to respond.
Everyone we dealt with during our shopping, purchasing and installation process was top notch. Everyone was very knowledgeable and wanted to make sure i was satisfied with the outcomes. I've already recommended Spa Brokers to a number of my friends.
Good selection and price.
We are currently working on a patio that will accommodate a swim spa that is due in September. The contractors Tori found for us have been excellent.
We purchased a spa from an online retailer in 2015 but have buying all of our chemicals and supplies from Spa Brokers, Parker, Colorado since. The staff at this store have been outstanding to work with. They are extremely friendly, professional and helpful. They go above and beyond in supporting their customers. Every time we visited the store we were drawn to the new spa models and always checked them out. We finally decided to replace the old model and since we trusted Spa Brokers with our previous business, we didn't think twice about buying a new spa from anyone else.
I've so far puchased four fireplace inserts from Megan at your West store! She is GREAT!! VERY knowledgeable! GREAT service!
Great selection & price.
Need to incorporate training for new Hot tub owners hired outside help to assist with getting us & our spa up to speed.
Knowledgeable and courteous salespeople, with a good selection and quality of product.
We had a wonderful experience with dealing with Carrie and everyone at Spa Brokers. We love our tub! Thank you!
I had a few troubles with the hot tub tripping the FGC1 - they stayed with it until it was fixed and it turned out to be a bad breaker, nothing to do with the tub :)
Good quality product, great customer service.
Thank you so much to Kristen helping us pick the perfect Marquis spa. I couldn't be happier. The sales process was easy and we didn't feel pressured. Post-sale support is excellent. The very minor issues that I've had were addressed in a timely manner and resolved to my satisfaction. Kristen is always fast with an answer or a helpful tip. I will definitely recommend Spa Brokers to friends and family.
I bought my first hot tub through Spa Brokers, and they are amazing! They are so knowledgeable and supportive to help me with anything I need. Thank you so much!
The Spa Brokers experience was amazing! We walked in, completely clueless about hot tubs. Our Salesperson Tori, told us all there was to know. She guided us through the process. In the end, we bought a hot tub that fits the whole family's needs (5 people, 5 totally different opinions), and after we got it delivered, we fell in love with it. We use it almost every night, and the people are always friendly when we have a question or two about the hot tub and it's maintenance.
Both Chad and the delivery crew were both fantastic!!
We had a great experience! It couldn't have gone smoother. It was so nice to have during the pandemic!
Everyone made the process of buying a new fireplace easy and educational!
Better service than the first place we went.
Spa Brokers & Chad Perry have always been great fro me!
Great staff.
Follow through by Tori and the store have been great. We love the product. Tori has been helpful in answering our questions. We have referred Tori and the store to our neighbors.
Only great experiences so far with spa brokers. 6th and I5 in Aurora are awesome! I hope it stays that way
Good response to problems.
Top notch experience from start to finish.
Wes was the reason we bought from here.
Friendly staff and good prices.
Disappointed my red rocks do not show up. I was told they would glow.
Matt Capps was very knowledgeable and professional.
There were no surprises what the said they did.
Originally bought a spa at the Colorado Home Show. It was too big for our gate so we went in and were able to switch with help from Carrie.
Great previous experience. Easy purchase.
We attended the Denver Home and Garden Show and spoke with Spa Brokers about their spas. We expressed concern about the difficulty of maintaining a spa. The salesman assured us that with the ozone system, it is simply a matter of replacing a cartridge every 3 months, and putting in a shock treatment every now and then, and that's it. Super easy, he said, like changing your refrigerator cartridge. He also said the cartridge cost was about $30. When the spa was delivered, we were shocked to see a bucket full of the many different chemicals we would need. We were COMPLETELY misled. There are chemicals, cartridges, and filters that need to be done weekly, monthly, and quarterly. DEFINITELY NOT a simple matter of changing a cartridge every 3 months. And the cost of all of these things is way more than $30! If we had known this upfront, we would NOT have purchased it. Also, we ordered a shelf that attaches to the spa. When the delivery was made, they found that the shelf they brought was too big for the spa, so we had to return that. Also, there are differences in the directions between the owner's manual, the quick start guide, the maintenance quick reference card, and the directions on the backs of the chemicals. It has been very confusing, both getting the spa set up, and maintaining it. We are extremely unhappy customers and do not recommend Spa Brokers.
Awesome job! Impressive!
Good sale price and quality product.
Tory was very knowledgeable, personal and she really worked with us to get us what we wanted in a spa. As well as work with us getting the spa in after our deck was completed. When we need something in the future, she will be the one we return to. We have been purchasing different items from Spa Brokers for awhile. We are always happy with the staff and the service level. Thank you for working with us to get everything perfect.
Quality product and good service
Friendly staff, no pressure, great prices & product availability. Available for questions and follow-up service. Great experience all the way around!
Repeat customer. Past purchase very good. Enjoyed our last tub.
The sales lady was great. Local business.
Our experience at Spa Brokers was top notch. Carrie was very helpful, knowledgeable, and honest. We had a small issue that was fixed fast. Very pleased and impressed.
Friendly staff. Great service. Pays attention to YOUR needs in product selection.
Good quality and price.
Good salesperson and price.
Good price and service
Quality product and service
The blower in my unit has gone out 2 times now. Not happy about that.
Our gas fireplace is amazing! It looks very clean and sleek. It provides great warmth. We really value our fireplace.
We talked to staff regarding repair of old hot tub. They helped with knowledge and parts. Bought new hot tub. Very helpful sales staff, setup, store staff. Great people! Convenient location. Excellent service!
Knowledgeable salesperson.
Loved the friendly salesman and the Reign of Fire installers. Superb!! Thank you!
Chad was knowledgeable. Quality product.
Purchased from you before. Good service.
Quality product and knowledgeable salespeople.
The salesman was very nice and knowledgeable and helpful! We were well taken care of from sale to installation.
Jasmine did an outstanding job for us. We really like the fireplace. Thanks!
Fully satisfied with all aspects of our purchase. Good price and quality products.
We have bought a spa and fireplace and have been very happy with both. Good knowledge of product and great customer service.
Variety of choices. Very convenient
Gas fireplace insert looks like a real fire. Fust miss the snap crackle pop and smell of a real fire. Don't miss the clean up of ashes and buying firewood.
I wanted a fireplace and your location was convenient.
Nate provided great customer service and professionalism. He is very knowledgeable about the products and clearly explained the process. We love the final results and have recommended the Spa Brokers to friends and family.
We purchased our spa in May, 2019 from Tori and would highly rate her professionalism in working with us. She was extremely patient with our endless questions. We had a few problems with the screen on our spa, but Spa Brokers fixed it with no problems, and their service personnel was also kind and quite knowledgeable. I would highly recommend this spa company for anyone looking for a spa.
Good job! Love fireplace and installation as well!
Meghan was very knowledgeable about the products and professional.
Liked working with Travis and Terry thought both professional and responsive Installation crew very good. Love the product. very satisfied with the whole experience. Thanks
Tori was extremely helpful and patient with us.
Good quality and value.
Quick, easy, painless, and timely!
No fast talk. If we did not like the product, no pressure to purchase.
Great price and quality.
Nate was great to work with.
We bought another hot tub from them before.
Steve Howard was very knowledgeable and delivered on all aspects. We are very happy first time spa owners!! Thank you!!
Megan was very knowledgeable.
Our experience with Spa Brokers was very positive. Treated well, very professional and timely.
Knowledgeable sales
We love our spa!
Total cost was high but worth the money.
Spa Brokers was first class all the way, from first sales discussion, through order, and through delivery.
Would give 10/10 if I could! Staff honest, courteous, very knowledgeable. Good product sold at Spa Brokers.
Nate, Brent and really everyone there are excellent. Friendly, helpful, knowledgeable, customer service focused and more. We have purchased a outdoor fire pit, a Cal Spa hot tub and now the indoor fireplace to replace our old one. Nate walked us through what the room was like, how we use a fireplace, the look, etc. and gave us excellent options that fit the purpose without going overboard. We won't go anywhere else!
We vented out the roof and we were very disappointed with what we were told to expect for the install estimate and it ended up over 3 times that estimate. Your direct vent piping was a lot more than we budgeted for and overpriced in our mind.
All friendly staff! No pushing so I could take time to see what I wanted. I am so looking forward to doing more business with your company in the future. I'll be looking for a sauna room and maybe a potbelly stove. Thank You!
Fine finishes and wood, good sized fireplaces.
I enjoyed working with Chad. He is very personable and knowledgeable about the Heat & Glo product. Thank you Chad!
Good cost, simple aesthetic.
Good in-store advice.
After much ""comparison" shopping and 2 years later -- hands down the best decision we made was Spa Brokers. Not close to our house, but well worth the distance!
Great selection, helpful staff.
I love my fireplace.
Contemporary style.
Professional staff and installation, and high quality product.
After much ""comparison" shopping and 2 years later -- hands down the best decision we made was Spa Brokers. Not close to our house, but well worth the distance!
Attempting to replace or return Marquis Spa
Cameron and his team made our dream a reality. We've not spent a single day without using our new fireplace yet! Our cats love it the most and now I think they might not actually eat us if we passed away suddenly.
Megan was AWESOME!!
Great quality and insert efficiency.
Chad was a consummate professional from start to finish. Thanks
purchasing was easy. Steve did not try to upsell at all. Explained what I was looking for & made it happen. Install guys were very meticulous as well. Took great care in placement of material....like an artist !
Microsilk does not work like it did in the showroom. I called tech support and they said give it some time. It has been a couple of months and it still does not work like it did in the showroom. The owners manual says there is an adjustment but I can not do it. The next time you are in Colorado Springs could you have someone come over and make the adjustment?
Brianna is incredible. Loved my delivery team. Love the hot tub, ease of maintenance. Spa Bokers gives wonderful customer service and follow up-great guidance on details of maintenance and commitment to long term service!
Good prior experience with product and service tech help.
Top quality sales experience. Sales person knew her product well and directed us to a very good offer.
We had a positive experience purchasing a new linear gas fireplace. Chad was very personable and professional and attended to our needs. I would recommend Spa Brokers.
Great sales staff. Have bought two spas there.
Everything was great!
I had a Cal spa for 15 years and loved it!
Steve was very professional and I am pleased with the service.
Travis was very helpful and informative. He educated me on what I needed to know about a new fireplace insert. We are very happy with our new fireplace. It is simple to use, and adds a nice ambiance to our family room. It heats up the room so we don't use the furnace as much. The installer was great too - thorough, professional and helpful. A smooth transaction all around.
All around awesome. Great deal on an awesome product. Tori was amazing to us.
Delivery was later than we initially told but the bigger problem was that when the hot tub wouldn’t start and the wiring was checked, two wires weren’t connected. Thank goodness out GPI properly worked to cut power so that a fire was avoided.
We had visited a few fireplace stores looking for this exact model. Thank goodness we went to Spa Brokers, They were courteous, answered every questions, and literally saved us around $2000 from the other stores. Wes was awesome and referred our question to Dean, who appeared to be very knowledgeable about installation. The entire experience was great. I would highly recommend these guys and Spa Brokers. Thanks you guys!!!!!!!
Had to write a review to tell about how happy we are with the fireplace insert we purchased about two years ago. The quality is fantastic and there is nothing better than sitting in front of our fireplace with a cup of coffee in the morning. Click one button and puff, the fire is on. I stopped by the store a few days back and had to tell Brent how happy we were with our purchase. Thanks for delivering such quality product.
Everyone was wonderful. Second purchase from Matt
Awesome fireplace insert. Installation bt Gas Fireplace Services was excellent.
I was told by a friend to go to Spa brokers. Glad I did. The tech that installed it did a great job and kept the mess to a minimum,. Works great. I recommend Spa Brokers to anyone who wants it done and done right.
Tori did a great job we are thankful we dealt with her.
Overall experience was good. Product had a ding in it but was replaced timely. Initial replacement install was not very good as the worker did a poor job. I called and they had someone else come out and they did a great job to where things are very good now. Only but of a surprise is the electric bill to run the machine appears to be quite a bit more than was discussed from the sales person. Quoted around 10-20 a month and was over $40 for the first month.
Nate was personal, knowledgeable and a joy to work with, he recomended the unit we bought, and setup the installation through Reign of Fire. We are completely happy with the Heat & Glo insert, and installation. Our old insert just vented the heat up the flue, and did not heat the family room, the new unit is eye pleasing and efficient, heating up the family room nicely. Good job and thanks from the Neals
The shopping experience was easy and the salespeople are friendly and knowledgeable.
Wes was knowledgeable and trustworthy (as always).
Excellent craftsmanship, perfectly installed.
Megan was very knowledgeable of the product and personable to work with. I picked up the product from the Aurora warehouse. Our general contractor installed the fireplace and had a plumber run the gas line to it. When the new gas line was live, there was a slight gas smell. Our plumber tested his connection twice before leaving the site. We requested that the plumber return to verify his connection. He found that the flex line inside the fire place needed to be tightened to fix the leak. I might suggest that a more thorough test be performed on each unit before packaging it for the customer.
Great reputation and product! 10/10!
Tori Rich was absolutely awesome to work with!! Great knowledge and very helpful
Great cost and reputation.
Yes. We are very happy. Everything was done according to our time schedule. Brent was very helpful from the time we walked in, and answered all of our questions and then some. Reign of Fire did the work and answered my questions. We look forward to a warm room. Before this, we couldn't send feedback because we hadn't used our fireplace. It was a very warm fall. We have used it once and are very happy. Thank you. And yes we already have told people about our fireplace and how much we love it and that from sales to install, everything was really great.
Great price and location.
Good value for a refurbished tub. I would only buy a spa from you because of follow through after some probs. Thanks!
Great product, great sales person, great service. Everything went smoothly, highly recommend!
We bought a hot tub with Covana cover and Heat & Glo fireplace at 955 Zuni Store. Cameron and Dana were great to work with!
Great people to work with. Helped explain the whole process and everything went as promised. Great speed for delivery and ordering.
Everyone has been very helpful. As a first time hot tub owner, I've had lots of questions; I feel comfortable calling to ask them, and encouraged by staff to contact them.
[Chad] was helpful when deciding which fireplace would fit my space and need, with also looking for what would be the most cost effective. He is very personable and treats you like a friend.
Very nice
Extremely satisfied with sales representative, spa and financial status.
Megan was very knowledgeable. It's been super!
Good brands
The staff including the delivery person was delightful. Tori was awesome.
Good price and service
Had the brand we wanted available. Helpful installation scheduling.
We appreciated the honesty of our sales person. Were just annoyed that our hot tub came with a faulty pump. You all fixed it fairly quickly & we now love it. Thank you!
Awesome experience. Tori was top-notch--Some of the best customer service we have ever experienced. Will recommend to friends. Thank you!
Quality product. Good service and knowledge.
Bought our BBQ from Spa Brokers in 2007 and now my new spa in 2019. Chad Perry and his staff are the best! Thank you!
Were willing to work with us regarding sales & details. Easy proximity to home.
Liked the people and the product.
Great product. Great people. Matt was very kind and gracious. Can't go wrong.
Very happy with the entire experience. Tori Rich was very knowledgeable and answered a lot of our questions. She coordinated everything and made sure all went well!
Not as powerful as expected with all jets open. Would have placed the cover and tub itself in a different direction. Thought delivery guy should have been more conscious of that.
Tory was awesome- very professional and knowledgable. She followed up with us throughout the process with proactive reminder calls and to make sure we were happy post install. Delivery team was on-time, very helpful and professional. Great experience!
Matt was excellent for us during the purchasing process as well as post-delivery. He answered all of our questions no matter how crazy until we got things working 100% correctly (chemical-wise). I'd definitely recommend Spa Brokers to anyone that asks.
Excellent customer service. Perfect assistance purchasing our spa. Thank you! We love it.
Good Service
Knowledgeable salesperson. Liked the appearance of the product.
Don, Your team at the Parker, Colorado store is awesome and demonstrate the Core Values of your business: Totally Satisfied Clients, Superior Quality and Service, and Integrity. Carrie, Tori and Matt are the best and you are lucky to have them. Their knowledge of the variety of products you offer is outstanding and not matched in the Denver market place. I recently purchased a linear fire place and Spa replacement and was taken care of immediately and could not be happier. Your support team is excellent also. Thank you to all of you!!!!!!
The delivery team was fantastic! Very thorough in walking me through care and maintenance of our new hot tub.
Cameron was awesome!! Everything is 10++! Made an unsure purchase an Absolute!! Thank you!
Bret is very knowledgeable. He is amazing! I have referred many people already. Love your staff!
Good price and service.
Professional, personable staff. Beautiful product.
Nice Showroom and good salesman.
Good price and sales person.
Good product; good service; good follow-up. Installation well done and timely.
Great salesperson!! Good price and customer support.
Great experience with fireplace selection, delivery & installation.
Megan and Wes at Spa Brokers Westminster helped us many times with various topics including final fireplace selection, delivery and installation of the Fireplace Xtrordinair 4415 HO GSR2, a Modern Linear Gas Fireplace. After install it was surrounded with split marble ledge stone and is now the centerpiece of our new basement. Dave and Tami Richards - Broomfield
The startup instructions leave out some important details about dosing and the manufacturers manual is almost (not quite) useless, but Spa Brokers was a good choice for buying our new spa. I've only found one small issue that I have to request service for. Other than that, it's all good.
After much deliberation & research, we decided to purchase a Cal Spa from Spa Brokers. We met Kyle at the Denver Home & Garden Show and took him up on his "event discount offer". Everything from ordering the options to installation went smoothly. The store on 88th & Wadsworth has been my go-to for questions and they never seem to tire regardless of how many I ask! Would recommend them in a heartbeat!
Friendly & Flexible. Everything went well with the exception of delivering tub. Wired for 120 not 240--said tub was wet tested, obviously not. Delay in being able to use but was handled well.
Great experience beginning to end. Sales staff was knowledgable and friendly. Not push at all. It took me two years to finally buy. Tub is even better than I expected. Very helpful at delivery in helping me figure out how to take care of tub. Fantastic.
Carrie is personable and very knowledgeable. We worked with her twice this year to buy a fireplace and a two person spa. She provided answers to all our questions and provided the right people when we had minor problems with our spa. We couldn't be happier with Carrie and Spa Brokers Parker!
Excellent service and we love our new hot tub
Everything has been wonderful working with the team and Nate was the perfect QB throughout the process.
Wes did a great job helping me with the selection of a gas fireplace. He really helped narrow down what I needed and find something that would work perfectly. I'm so happy with the Heat N Glo model I selected.
Chad Perry was very personal and very knowledgeable about the Fireplaces. He was a pleasure to work with and I would recommend him to my family and friends if they wee looking for a fireplace.
Thumbs up for Spa Brokers!! They earned a forever customer with their friendly and professional staff and beautiful products. I will 100% refer you. Way to Go!!
Good quality, price, and warranty support.
Chose Spa Brokers for their longevity in business and professionalism.
Got my name incorrect. Delivery schedule. Ordered in July was delivered in September. :( Other than that all was Good. :)
Staff is excellent
I waited to see how my "cloudy water" issue was handled before writing this review. I took some time to get it all figured out but Spa Brokers answered all of my concerns and even sent a "tech" out to help with it. Great customer service.
Courteous and Knowledgeable
Nate and others very knowledgeable, friendly, and great to work with my needs. Liked ability to schedule service to include removal of old unit & install longer gas line without me hiring a plumber.
Nate and the whole team were great to work with!!
Thumbs up on everything. Loving our spa experience
One stop shop
Very professional and no pressure. Installed myself and when I had a question they were very helpful.
Spa Brokers made the whole experience painless, seamless and very easy.
Overall fairly satisfactory. Couple of bad experiences the tub was scratched during delivery it happened because the salesman told me need 38 inch clearance it actually needed 42. The other problem was owners manual was not delivered with tub.I had to go back to the store and ask for it.
Megan was awesome and so was Brian!!
Thanks for everything!it is great. Kenny.
Tori did a great job showing us spas. We had great service and set up.
From the beginning it was very easy to complete our hot tub purchase. Cameron was extremely knowledgeable and we love our hot tub!
We could not be happier with our new fireplace! A+ rating for sure! Thanks Dean!
Very Happy with our new gas fireplace. The whole process went very smoothly and we enjoy how easy it is to use
Wes was phenomenal. My husband & I had many questions & came to the showroom twice. Wes seemed to understand it was a big decision & didn't pressure us at al, but he was patient & so knowledgeable. Really good experience!
Nate was awesome! Very knowledgeable and not too pushy!!
I an so happy with my fireplsce insert from Spa Brokers. They were very professional snd helpful. I was very happy with the installation crew also. I am 100% pleased. Everything went so smoothly.
Referred by my neighbor. Chad knows his stuff. Installer Fireplace Solution Series is excellent as well.
Professional staff and great delivery on time made this a great experience.
Spa Brokers is very easy to work with, knowledgeable, professional, and understanding. We changed our order 3 times! Thank you!
Good follow up - sales person called to check our satisfaction.
Spa Brokers had a wonderful, beautiful product and so easy to use. Dean was a great salesperson to work with. Very patient and helpful!
Quality product and good value.
Chose you because you carry the Cal Spa filtration system. Good quality and price
Steve Howard was a pleasure to work with. I had tons of questions and Steve was always willing to answer even if it was an after hours email.
We have worked with Spa Brokers in Westminster for over 30 years. This is our fourth purchase and we would look nowhere else! They were professional, the quality of the product is fantastic and the delivery and removal and installation went perfectly!
Amazing, wonderful, impressed, wish every purchase I make throughout life could be like this. Kerri & Tori and a pure delight and SO knowledgable, patient, and accommodating. All I can say is 'thank you!'
Steve was very knowledgeable.
dean has the perfect demeanor for dealing with customers seeking a high end product. he exhibited extensive product knowledge and walked all the way through the transaction. love the 4415ho, very satisfied.
Good quality and availability
We would highly recommend Spa Brokers for anyone looking to purchase a hot tub. The staff are friendly and knowledgeable and with their long history of great customer service here in the Denver area it is comforting to know they will always be there to answer questions or provide service.
The process of deciding on which product we wanted to the actual installation was seamless! We are very pleased!
Thank You
Tori was extremely knowledgable and kept us informed about the delivery, including a follow-up call.
Matt is great- He knows it all.
My dad is thrilled with his new fireplace. Dean went the extra mile for him. We were able to get a custom made arch and it looks absolutely beautiful! Thanks for all the help and patience with my dad and I.
After doing extensive research, we bought our first hot tub 5 years ago. Once we moved, we knew this was our only choice for our second hot tub. Good selection.
I love my Hot Tub
Sales, delivery and service have exceeded my very particular expectations. The process was easy, fair and flexible. We love our new hot tub and would recommend these guys to out family and friends
Good service and price.
Good salesperson and showroom.
I have purchased two fireplaces as well as several other small items from this store. The staff is always friendly, knowledgeable and helpful. Highly recommended!!
Chad was very knowledgeable and able to answer all our questions. Price was right.
This is the 2nd Spa purchased from Spa Brokers and my satisfaction is 5+. The initial pump wasn't what I thought and Nate (salesperson) made it function better than expected. I give the overall experience an A+. Highly recommend doing business Spa Brokers.
We have been customers at the Parker Spa Brokers store. The staff are friendly and it is locally owned.
Extremely pleased with all aspects of the experience; though the first impression of the store front was a bit cheesy, in my opinion.
I found the sales person to be courteous and professional. However, I was not informed at the time of purchase that there was only 1 pump and that all of the seats would not be able to utilize all of the jets simultaneously. Honestly, if I had known that at time of purchase, I wouldn't have bought the unit.
Dana was incredible - answered all our questions and wasn't too pushy. Also called us to follow up on our purchase. Really great service and product!
Extremely pleased with all aspects of the experience; though the first impression of the store front was a bit cheesy, in my opinion.
Extremely pleased with all aspects of the experience; though the first impression of the store front was a bit cheesy, in my opinion.
Tori was a great salesperson. Got special Parker Days deal.
Extremely pleased with all aspects of the experience; though the first impression of the store front was a bit cheesy, in my opinion.
I am into high pressure therapy on powerful jets and this tub is awesome. I got the option of three pumps and am glad I did. Chad was super helpful as was the delivery staff! thanks Spa Brokers!
Professional. Informative. Good selection and pricing.
This is our 2nd purchase from Spa Brokers and we are impressed by the value and quality of products. We always receive great customer care.
Good customer support and variety in what we were looking for.
Over the years I have purchase 3 wood stoves and a sauna from Spa Brokers. They sell great products and know the products well
Chad, Brent, & Nate are Pros that we love to work with! - Steve Q. of Fireplace Solutions
Very happy with Sales and Delivery but more importantly our hottub is awesome!
Nice showroom and good staff knowledge.
Easy purchase and quality product.
Chad is a great person to do business with. He understands the need of a contractor and is personable with my clients. Great Job on this project.
The fireplace fit our expectations perfectly.
Carrie is awesome! She listens, she assists, and she is flexible. An amazing experience... couldn't be more helpful.
Staff at Spa Brokers are very helpful during and after purchase. Products are always available at store in Westminster.
Everything I was promised I received. I appreciate the professionalism Thanks Wes & spa Brokers
Pleased with selection of products and knowledge of staff. Chad and Nathan were very helpful.
I appreciate the fact that Megan could refer me to a one-stop person who could install the fireplace, build the frame, put in the gas line and do the tile work. It was a smooth and seamless process and I am very happy with the final result. The fireplace is beautiful.
Second unit I have purchased from Chad. I will continue to send people your way!
Professional
Steve was very knowledgeable. He had excellent customer service and not pushy. The delivery team was EXCELLENT!
We are very pleased with Steve at Spa Brokers and the crew that installed our insert. Everyone was very professional. This was a great experience for us.
Matt at the Parker store did a great job helping me choose a see thru fireplace. He was friendly, courteous and stayed in contact through the entire transaction. I drove the extra distance to Parker because the employees at the Aurora store on Abilene acted as if I was an inconvenience. So thank you, Matt for the wonderful service!
Working with Megan was really great! She is very knowledgeable about all aspects of the product and very good with people! In this day and age she’s a rare duck!! Haha! Whole experience was wonderful
Megan was very good at assessing our spa needs and we are very happy with the extra features she helped us choose.
Good selection and service
Good price and quality
Staff were reliable and kind. Affordable.
Good quality and service
Fast delivery
Great price and interaction with salesperson
Best service for over 25 years. Every time I am in there. Dependable.
Good quality and service. Knowledgeable.
Went with you because of salesperson's demeanor and knowledge
Thank you so much to Matt Capps at Spa Brokers. We came in to look at spas. He didn't use pushy sales techniques; he just delivered the facts & made us feel at ease! The delivery guys were also AMAZING! we are so happy with our new hot tub!
Carrie was good: knowledgeable & professional. Easy to work with.
Nate was a pleasure to work with and he made our purchase experience comfortable and memorable. He was extremely friendly and very knowledgeable of the products he represented,,,making sure that all our questions were answered through the entire process
thx!!!! awesome experience & tub
Helpful efficient - quick service and got what I needed.
Megan is the best. No pressure, listened to our needs, kept us informed along the way.
Incredible customer service! A part was not delivered on install day & Spa Brokers found it and made a second delivery.
Nate was very knowledgeable and professional. Size, price, and quality of spa were all what I was looking for.
Very good service. Very professional sales people and excellent delivery crew. Product is of good quality - as promised.
Good product and value
Good product and price.
Great place to buy a spa!
We inherited a Spa with our house. When it finally died, we chose Spa Brokers because they had reliability and reasonably serviced the old spa. We did some research prior to going in and found the sales process reasonable as well.
Steve and Travis were extraordinary throughout the entire process of purchasing our first hot tub. The level of support and professionalism has continued even after delivery. We are customers for life! Pricing on all products is competitive and it is very handy to have access to all of our ongoing necessary supplies! Thank you both!
We shopped every spa store and narrowed it down to 3 brands. I asked my wife which spa she liked best and she said Matt’s. It didn’t matter to her what brand, she liked Matt! Outstanding sales rep!
We purchased our first spa from Spa Brokers in 1998. Chad was the person who greeted us, and after meeting with him, there was no need to research any further. Chad has excellent customer service skills; he’s pleasant to talk with, definitely knowledgeable and not pushy. The service he gave us over that first 12 years confirmed that we had made the right choice by going with Spa Brokers. When we decided to upgrade in 2011, we automatically called Chad; he’s our go-to-person. We also purchased a fireplace insert in 2013. If I have any problems, questions, maintenance needs, etc. all I do is call the service center, they are wonderful; they’ve done a great job servicing my spas. I just purchased my third tub, July 25, 2018. My husband passed away in 2015 so it was nice to know I had someone I could trust when spending such a large amount of money. Spa Brokers has an excellent staff. Even the guys who delivered my tub spoke highly of the staff…that says a lot! When I go into Spa Brokers it feels like I’m in a family owned business because everyone is so accommodating, even over the phone, and each of them contributes to the pleasant atmosphere of the stores (Chad, Travis, Steve, Brent, Josh, Robin, Jen, and Nate) I’ve watch the staff service other clients at both stores, and they give excellent customer service straight across the board. If Don does the hiring, he should do seminars on how to hire an “A Team.” Johnnie Mae Stewart (AKA J’Mae), Aurora, Colorado
We are very pleased with the gas stove. We can't wait to use it this winter.
First time buying a hot tub and Spa Brokers was recommended to us. We walked in wanting to look and ended up buying one instead. Chad made buying so easy and was highly knowledgeable and was able to show us the right hot tub for our family. Since being deliverered at the end of March, we have had nothing but a great experience with Spa Brokers. We have had a couple things that have needed to be fixed and they have sent one of their guys out right away and fixed everything without any issues (and no middle man to where we pay they they reimburse us, or say things aren’t covered- everything has been covered so far). I have also gone in to buy a couple things for the hot tub and have seen both Brent and Chad. Both are so nice and very easy to work with. I have asked many questions and all of them have been answered. I have recommended them to neighbors who also ended up buying from them and have been very happy. P.S- I have had one of their repair guys come out twice and he has been amazing too!
Very good knowledge of product (marquis spas). Good value. Reliable product.
Quality service and reputation.
TORI WAS EXCEPTIONAL DURING THE SALE AND FOLLOWUP. WE ALSO DEAL WITH THE WESTMINSTER STORE FOR ONGOING SERVICE. ALL STAFF MEMBERS ARE VERY PROFESSIONAL AND PERSONABLE.
Very pleased with all aspects of the purchase of my new hot tub. All staff members at the Abalien location are awesome as well as your service department!!! Very happy!
Nate is an EXCELLENT salesperson! Very knowledgeable.
Second time to buy from Spa Brokers and each time was switched to HeatnGlo product from something I preferred because FP was to small or too large. This unit barely fits and I believe it is bait and switch technique. Considering filing with BBB
Friendly and knowledgeable staff. Quality product.
Knowledgeable sales associates. Good value.
Travis was great to work with! We also had a great experience with delivery people. There was some confusion on lift fitting but everyone was friendly and fixed as promised.
Megan in Westminster, CO, is awesome!
Great customer service. Love the 25% off products!
Your service representatives were so knowledgeable and competent.
Staff always available to answer our many questions. Attractive showroom. We were able to see the tub we bought in action.
Professional staff with a lot of loyal customers.
Megan's product knowledge was extremely impressive!
Steve is amazing! Good customer service.
Chose you for your reviews, price, & package.
Dana was great.
Very professional informative and helpful. Recommended by contractor.
Carrie was Awesome and delivery of hot tub was excellent! We love everything about our hot tub and the experience buying it.
Tori and everybody we have dealt with have been absolutely awesome. Thank you!
So far it seems that our spa is working well.
Chad was awesome from start to finish.
Prompt, extremely helpful, great quality of product.
Carey at the Parker, CO, location went above and beyond to help me. Beautiful gas fireplaces. Wonderful customer service.
Spa Brokers helped me get the spa I wanted at a great price, educating me on some features I would not normally have considered. I highly recommend them!
Customer service is great.
Matt is super fantastic and the sole reason I purchased. Take good care of him. Knowledge of products and services good. Quality product and service.
Been with you 20 years. Two tubs. Service is great.
Friendly staff. Quality product.
We looked at inserts several different places and foung Spa Brokers to have the best package and the most attentive sales personnel. We are return customers as we also purchased a spa from SB about 20 years ago!
Cameron was a great salesman.
Thanks to Carrie and Matt for the professional and prompt help and service!
Quality Product
Convenient and competent.
1. Delivered wrong color tub 2. Second tub did not even work 1 day before we had to have work on board. Not very happy with product. Hopefully it is fixed!!
We were promised our spa would come with storage steps. Matt did not follow through on this. We purchased an upline spa. Delivery people brought us steps not matching our spa, later found out the steps they delivered to us are cheap model plastic steps. Store had to make several corrections on error. Spa was delivered without WIFI, etc.
Staff and owner very courteous.
Saw your reviews online. Very prompt and knowledgeable. Had what I was looking for in a jacuzzi.
Chad was great to work with. He was also very accommodating with our purchase as we were moving into a new house.
We had a great experience with our hot tub purchase. Cameron was great to work with and had a lot of knowledge about your products. Made the transaction smooth and easy.
I was not looking to buy from Spa Brokers & had made a decision elsewhere and Wes changed my mind! So glad he did! We have been so pleased with the care & attention we have received.
Everyone at this store bent over backwards to make this a great experience! All were nice & extremely helpful.
Have done business with Spa Brokers for years. The staff in the Westminster, CO, store have always been great to deal with.
From sale to delivery it was a great experience. The delivery guys are great!
The only issue I had with the whole experience was a problem with the communication from the sales team to the delivery crew. I was told during the sale that the crew would hook the electrical up to the hot tub as long as I had an electrician hook up the electrical conduit to the existing wires. The delivery crew said they were not allowed to do so. I called the dealer along with the delivery warehouse, and, eventually, the crew said they would hook the electrical to the control panel.
Chad always takes time to talk to us and make sure we are happy with our products.
Cameron helped us pick the perfect spa for our family! Very knowledgeable staff from the sales to the delivery, everything was so smooth! We love our new CalSpa and use it almost daily.
Last couple of emails to sales rep had no reply. I requested info on the policy of swapping out my Vector 65L for a bigger model as I feel it might be too small for us as a family, and also I am, was looking to buy a sauna from spa brokers and was hoping to get the combo discount that I was told about during the denver home show. Would like someone to get back to me regarding the sauna asap please.
Convenient location
I had my last hot tub for 15 years and Spa Brokers service was always excellent. They sold me a quality product as well.
100% very pleased!!!
From choosing fireplace to installation, everything went perfect and we are very happy with heat and appearance. Thank you! :)
Best Price I found. Great Salesman. I bought two gas inserts and installed them myself. They work wonderfully. Thanks!
Thank you Chad and staff at Spa Brokers. You provided great product education and customer service. We are happy to recommend Spa Brokers to friends and neighbors.
Love my gas fireplace! Sales reps were very helpful and knowledgeable. Great selection. The installation went smoothly and on-time. Have had to call a couple times with questions and have always received a quick response from patient and courteous reps!
Was referred by a fireplace repair person. You had what I wanted and needed. The salesperson, Megan Hanni, was very helpful and knowledgeable.
Been a customer of Spa Brokers for 10 years. Nice showroom.
Practicing artist with lots of arthritis in hands--hot tub does help with pain management! Nice to have service close by too.
Pleasant experience. Brent appeared to be very knowledgeable and very helpful.
Spa Brokers has been a reliable source of our hot tub products for over 20 years. Fast friendly knowledgeable staff ready to help with any hot tub problems. Give them a try. Highly recomended!
Kristen did a great job. She knows her stuff!
Steve provides excellent service, he went above and beyond to make sure we were happy.
Should have gotten gas fireplace 20years ago
Excellent product; relaxed, efficient sales experience; timely, professional installation! Very happy with our new Heat&Glow FP insert!
Megan was very good and did a great job making this all work, we did have some measurement issues that was finally resolved thanks to Megan for making me a happy customer and will recommend Spa Brokers as a direct result of how well Megan handled me from start - final installation...I hope you guys realize how lucky you are to have someone like her...she is a rare-breed...
So far everything seems great. We've only had it a few days and we've only used it a few times but so far, so good! Thanks.
Megan was wonderful to do business with. Very professional and knowledgeable. The warehouse experience was also very good; I picked up the gas stove and parts myself. However, the installer never called me back (as he promised (to schedule an appointment that he required before he'd give me even a rough estimate; so I ended up installing it myself. Obviously it's way to soon to give any feedback on the quality of the gas stove, but for that price, I expect it to last a very long time without any issues.
We are repeat customers. First hot tub purchased there almost 20 years ago. Great service. Love the new one.
Spa Brokers staff were nice ,honest and didn't pressure us into buying a spa. That's what every buying experience should be like!
Steve is fantastic!! Did whet it too to make us happy spa owner. Tim and his team did a great job at delivery and got us hooked up with an electrician so the spa was exactly where we wanted it. We have been in every night, Its all about the customer service. Thank you
Salesperson was very knowledgeable I was interested in purchasing fire pit stones she explained the difference between the types of stones I was pleased to get them as they are a birthday gift for my son l will definitely be back and recommend your store to others
Very pleased with the customer service we have received since we purchased our spa.
I have been extremely satisfied with the professionalism of the staff of this store. Product knowledge is excellent. Have recommended many times.
Kudus to Spa Brokers Parker. Carrie was very knowledgeable about the various tubs and did not pressure us. We did have a small miscommunication on the electrical installation but Carrie and company did a fantastic job resolving our one small issue. Tub is working as advertised. Very happy with overall experience and would highly recommend Carrie and the Parker store. THANK YOU!!!
My husband and I went here looking for a fireplace for our basement remodel. We were pleasantly surprised at the selection available. We were also happy to have Nate wait on us. He was extremely knowledgeable and friendly. Would recommend Spa Brokers (on Quebec) to anyone looking for a fireplace - and they have lots of hot tubs too
Good price, easy to deal with and very helpful.
Very knowledgeable about what they sell.
Dad went in to get a part to replace a diverter, and very helpful at the front desk. Brought couple choices out as did not have a part number. Did locate the part. Had to come back later as missed the O-ring and again took care of us!! Thx again for the great customer service
I had a great experience shopping and making my purchase with Chad. The fireplace was delivered on time and the end result is beautiful!
Steve gave us a great deal!
Spa Brokers has always provided great customer service and reasonable prices. They're open on Saturdays too which is good for people who work Monday through Friday.
We have just purchased our 2nd Hot Tub from Travis at the store on Abeline St. in Aurora. We appreciate his attention to detail of what we wanted and making sure it happened just the way we wanted. Very patient in listening and waiting for us to decide with the options he gave us. Have been treated very well by all the employees in this location.
I have shopped for a replacement Hot Tub for months and ended up purchasing a Marquis Spa at Spa Brokers in Denver. Cameron was our salesman and did a wonderful job. No pressure, was honest and always followed through. I had the Tub delivered on April 22nd, the crew was early and did an amazing job. They were very polite and professional. Thanks to Justin, Tyler and Sebastian...... awesome job on the install. I would recommend Spa Brokers for your next Hot Tub purchase! J.P. Arvada, CO
From the start Cameron was very up front with us for pricing, what we should and shouldn't get, etc.. We went to multiple stores and didn't receive the service we did like as Spa Brokers in Denver. It was our last stop and I'm glad we went. Although we couldn't end up getting the hot tub due to health reasons they were very accommodating and we will certainly be back there for their other products. I highly recommend Spa Brokers and especially Cameron.
My husband and I have been in the market for a sauna for a while. We stopped by the Denver Location of Spa Brokers and were greeted by Dana. She was very kind, informative and excited to talk to us about saunas. Dana was able to answer all of our questions and we were sold on the sauna! We were from out of town and had the sauna delivered to our home. It was SUPER easy to put together and the quality is top of the line. All along the way from the purchase, to the delivery, setup and any questions Dana was super helpful and only a phone call away. I would strongly recommend Spa Brokers to anyone interested in purchasing a Sauna or Spa for that matter. But my one request is that you ask for Dana. You will be as happy and pleased as we were!
Was ready to upgrade our hot tub and went in with an idea of what we wanted and we were in and out in a half hour with our new tub about 3 weeks out. Great selection, service and knowledge. Thanks!!
I have been to the office a number of times. Sometimes multiple times in a day. I have dealt with Phaedra and she is always so nice and helpful. I wish every place had a duplicate copy of her.
I was very please on how Spa Brokers handled my complaint. I am completely satisfied with the outcome. Thank you
Made my trip easy and fast!
I love this store! A hot tub was included when we purchased our home last year and we had zero experience in taking care of one. Julia has taught me how to clean and maintain it without making me feel like an idiot. I can't thank her enough!
We have just purchased our 2nd Hot Tub from Travis at the store on Abeline St. in Aurora. We appreciate his attention to detail of what we wanted and making sure it happened just the way we wanted. Very patient in listening and waiting for us to decide with the options he gave us. Have been treated very well by all the employees in this location. Feel like family!
Good service, friendly people.! They give us coffee and help with chemicals! Cameron and Dana are great
Let's just say if you buy a hot tub from another store you will end up with just a hot tub. Not only is our Spa Broker tub amazing, but it's the customer service that sets Spa Brokers apart from the competition. We visit the Parker store at least twice a month for products for our tub and we are greeted by NAME, welcoming us back. You feel like a part of their family here. All of the staff are extremely knowledgable in every detail of all tubs and chemicals. The sale is great, it's after the sale that we are sold and lifetime Spa Brokers patrons. We love these guys!!
Tori at Spa Broker in Highlands Ranch is awesome ! So knowledgeable and patient . She solved my problem ! They are lucky to have her at this location !
Excellent service and experience! Come here for all our spa chemicals, advice, tips, basically everything. These guys know their stuff!!
We treat our tub with the Leisure Time bromine system, and I have been going to this particular location to get my supplies for a little over a year. The staff is very friendly, and has always been able to address any technical questions I had about my hot tub.
We just bought a gas insert for one fireplace and gas logs for another fireplace in our house. We couldn't be happier with our whole experience! Our salesperson, Chad was great! He was knowledgable, really nice and easy to work with. The installers they use, Reign of Fire, are good guys who do great work. The price was right and the service outstanding!
We just purchased a hot tub from Spa Brokers and so far the process has been great! The staff has been helpful and friendly every step of the way. Today our hot tub was delivered by Justin, Tyler and Shane. They were very friendly and efficient, and definitely went above and beyond what I expected. I recommend visiting this location for anyone thinking of buying a spa. Thank you, Spa Brokers!
I don't know why anyone would go anywhere else!!! Spa Brokers is the best.
Great services and friendly staff!!!!!
I highly recommend Spa Brokers. They have have a very friendly and knowledgeable staff.
We worked with Nate-straightforward, helpful, available, knowledgeable. Super pleased with our purchase - Nate nailed it - cost, expectations, time frame...and provided incredible installers/Brian at Reign of Fire. Fantastic experience overall and super happy with our Northfield Lopi.
I couldn't speak more highly of the folks at Spa Brokers on Quebec St. in Englewood - specifically Nate and Tori. These folks get what it means to service oriented and a local business that derives value from referrals. I had purchased a used fire pit (originally $1500) from someone online, but had some minor issues with it flaming correctly. I brought it by the store as it was originally purchased there. Nate could have just given me some ideas on the issue and sold me a few parts...but instead helps me unload it from the car, pull it apart, and fix the issue right in the parking lot. Not even a part needed to get it back to working order (although I did pick up an LP line that I needed)!. The products are top of the line, and so are the attitudes of the people servicing you. When we look at spas, we will be back. Keep up the great work, Nate & Tori! Thanks!
just purchased a new cal spa. it is better than we imagined. It came on time and the staff was very friendly and knowledgeable.
The folks at Spa Brokers are extrememly helpful! They have helped me with the right chemicals to use, lends me a pump when I empty my tub, and never pushes any products that I dont need!
We just purchased a new home, which had a Marquis Spa. The original owners purchased from Spa Brokers in Parker. The staff could not have been more helpful while we learned how to treat and operate our "new" spa. They are extremely knowledgable, and willing to assist in person, or over the phone. Their services included loaning a pump so that we could drain the spa, water testing, and a thorough review of chemical treatment. I look forward to working with them for years to come.
Came across your booth at the Home & Garden show in Denver today. Got some great info from the gentleman there on proper use of our sauna. I can tell you, I might not have been your highest spending client this weekend, but I'm definitely one of the happiest! We didn't realize we could use water in our sauna. So, we bought a bucket, ladle and some scent from you and came home and tried it out...AMAZING!! We love our sauna even more now. We're both very happy, thank you!
Thanks Nate and Gang for always great service and Cal spa
I'm very happy to have brought my hot tub from Spa Brokers at 955 Zuni St. Denver, CO 80204. They have been a well known name in the industry for quality spas and fireplaces. Dana Simonelli was extremely knowledgeable & helpful! She made our shopping experience very pleasant and gave us the reassurance that we were getting a quality spa as well as the local support and customer service we were looking for. She also helped us with setting up an appointment for our neighbors that were having trouble with their fireplace. Thanks to Dana , Spa Brokers has two new loyal customers!
This review is about the Service Department, but I wanted to post to the Denver store as that is the location I purchased my spa. I called the store who got service out for me. The service guy was amazing and super helpful and was able to fix my problem promptly. The best part my spa was under warranty so I didn't pay a cent!!! No matter who you work with from the sales staff to the delivery and service departments they all treat you very well and make any buying process a breeze.
After talking to a lot of friends and touring a lot of hot tub stores I decided to go with the best and get a Marquis Spa. I was seriously gun shy because of all of the sleazy stories of manipulative stories and behaviors I have heard and seen and countless other hot tub stores throughout Denver. I can tell you this about Spa Brokers. I honestly thought that throughout the entire process they were going to up sell me or "accidentally on purpose" forget vital elements that would cost me more money when they delivered the spa. That never happened, what I can tell you is that I asked for a Wifi tub and that got lost in translation. I was internally fuming because I thought they were going to screw me or make me return the tub and order another more expensive tub. Funny thing, they apologized and orders the Wifi component at no cost, I was floored. Also, whenever I call in and ask what to do everyone is polite and helpful. They even offered to lend me a pump to speed up the drainage of my tub. I know Spa Brokers changes a lot for high end tubs, but If you don't want to feel like you are getting taken advantage of, and you value customer service, give them a shot. I really did stumble on one of the only non sleazy high pressured hot tub dealers in the country.
We went to several places to look for a stove to heat our main room. We went to Spa Brokers and they carried top of the line stoves but were great to deal with.
My fiance and I purchased a Spa Brokers hot tub for our previous residence (which we had to leave with the buyer of our home) and we are about to purchase one again for our new residence, from the same sales person, who we loved, Megan O'Dowd @ the Westminster location. Megan was very knowledgeable and helpful, with excellent customer service and wonderful follow up! This is why we are going back to work with her again. We will be lifelong clients of Megan O'Dowd's. When we purchased our first Spa, Megan had us sit in different spas and explained all the bells and whistles of each. We loved our spa so much, as Megan did such a great job figuring out which one was exactly right for us. We want to buy exactly the same one again, it was such a perfect match! This was a great purchasing experience at Spa Brokers and I can't say enough about what great service we received! Thank you Megan!
We purchased a hot tub a few years ago and are currently getting a gas insert from Spa Brokers in Westminster. They did a great job dealing with the spa sale and installation. They know their stuff on the gas inserts and are friendly and efficient. They haven't stayed in business over the many years by accident. -- Vince D.
Stopped in for a quick hottub part shortly after getting a used one installed. Service was helpful and the product was of good quality and at a good price. What more could you ask for.
My spa has gone unused for 2 years. To get it up and running again, I was in need of some very specific items. Expected getting it running again was going to cost me! I was pleasantly surprised. The sales agent was knowledgeable, helpful and very pleasant. Wonderful customer service! And my spa is running again for under $25! So happy I bought this spa from them!
Service was great
Great to work with!
I have been shopping at this store for a few years now and am very happy with the service I receive. This is the first spa I have ever owned and they have walked me through the care and maintenance. Julia is always very helpful and more than willing to test samples of water to help figure out what I need to keep it balanced. Good supply of chemicals and filters and very knowledgeable of all brands. I would recommend this store to anyone.
My wife and I bought our first hot tub from Spa Brokers 14 years ago. During that time, one of our family members bought 3 hot tubs from someone else. None of them lasted as long as our Marquis! We decided it was time to get a new hot tub and unfortunately got drawn into another spa dealer. It was somewhat bait and switch, but not exactly. They advertised cheap used hot tubs, but really pushed us into buying one of their GREAT closeouts. We picked out a hot tub at a much higher price than we wanted, arranged financing and were promised our hot tub delivered in 2 weeks, 3 on the outside. 4 weeks later it still wasn't delivered. We went into Spa Brokers, explained the situation and looked at their hot tubs. Never once was there any pressure. They explained that we would have to cancel our original order with the other people, and they would have our tub delivered within a week! The other hot tub people went ballistic! No way would they refund our deposit (which we were ready to forfeit) or release the financing so we could go somewhere else. it actually got into a shouting match with threats of legal action. We did get our tub from them after 5 weeks, but we still regret not being able to get the Spa Brokers tub. The staff at Spa Brokers was so Professional, never saying a bad word about any competitor! Very patient and very knowledgeable. We have gone out of our way to shop with them ever since. We just purchased a gas fire pit and it is beautiful! Delivered exactly when they said! You won't go wrong shopping with them. Carrie is AWESOME!
I bought my spa from Spa Brokers in late 2013. It's still looks, and runs great. It had it installed in recessed concrete. They did a great job. I had two issues immediately when I first received the tub that happened during shipping, and they addressed them immediately. I use their free pump rental for customers who have purchased their spas.
Best place to buy a hot tub!
Kristen was very helpful. I have bought a spa and chairs from them. Install staff was great as well.
Great place for spa chemicals - always friendly and knowledgeable!! Great customer service and great prices .
I can't say enough great things about Spa Brokers. I purchased my tub with Nate Rollyson, who was extremely knowledgeable and helpful in helping me pick out the perfect tub. I highly recommend spa brokers for anyone interested in a high quality tub at a great price!!!
Kristen is awesome! She has really helped through out the whole process from the sale the maintain our tub!! My kids love our hot tub!
I went to a spa show in search of a swim spa. The show I though I was going to was not what the commercial showed. I went to to see a bunch of manufacturers and a ton of spas. What I sa w was nothing but a random company who comes in to town and tries to sell what they bring with them. There was only 1 swim spa and just a couple of regular spas on display. When we got there the people were extremely pushy. We ended up leaving and went to Spa Brokers where we were greeted by Dana. She knew exactly what show we were at and and knew exactly how we were treated. She showed us some differences on the swim spas she had on display. We decided to go with a Marquis ATV and we couldn't be happier. It was one of the best decisions we could have made. From beginning to end our experience has been great.
Friendly, helpful and went out of their way to help in every step of our purchase. prices were more than low with added extras to make everything perfect.
Bought our first hot tub this year!! Spa Brokers was informative and helpful and their prices were competitive. Thanks for the all the family time in the hot tub!!
Have really enjoyed our experience with Spa Brokers from the purchase to any questions I have had.
great. always friendly, always helpful
Great people. Helpful, knowledgeable and friendly. They are my go to people now. Thanks!
Great deals on hot tubs and fireplace setups. Super friendly salesman too, wish I could remember his name...
If you need help with water management and chemicals come here and see Julia!! She is a water quality rockstar! It doesn't stop there though, you can ask her anything about their line of tubs and she has an answer. Beyond that, talk about good old fashioned customer service where they actually care about the customer and won't upsell you on products that you don't want or need. Julia is my new hot tub bff!
Hands down the best place in Parker for all you fireplace needs! We must purchased a stove for our basement and could not be happier! Matt and his team go above and beyond! The only place to go!!
I have been doing business with these people for over five years. I can't say enough about them. One of the valves on my hot tub stopped working, so I went to the Parker store today looking for advice. Carrie asked what my phone number was, she looked up my spa make and model and diagnosed my problem with a $5.00 valve insert. Last year, I looked at Amazon for a cheaper price on supplies and AMAZON is NOT cheaper, nor can I get expert advice from Amazon. I am proud to support a local company that takes such good care of their customers.
Tim, Shawn and Brian just delivered our brand-new spa. I have to say so far it looks beautiful, we haven't hooked it up yet that review will come later. As for delivery, the guys were informative, courteous and professiona. it was set up in an expeditious and professional manner. They went over all the chemicals and everything concerning the hot tub . We're going to hook it up tonight, I'll do another review after we sit in it for a while. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.
Came in confused about hardness level, and Phaedra was very informative. Had everything we were looking for. We will definitely be coming back here for all of our spa needs.
If you are looking for a hot tub, accessories, fire pits, or just something to change you back yard appearance, this is the place. I just recently purchased my Marquis Epic and I love it. Travis and Steve hands down are top notch when it comes to customer service.
The Spa Brokers in Aurora always has what we need in stock. The associates are always willing to help and are very knowledgeable. Travis and Chelsea were there today and were very friendly and helpful.
i really appreciate Josh. I really trust his expertise.I feel like his knowledge will make me enjoy my hot tub more.He is willing to talk to me ,so I understand my problems.He takes care of my hot tub like he cares and it is his own.Thanks Josh.I appreciate you.I was very frustrated before Josh's help!He should be a valued employee .Also,his communication on my email is very helpful to me .This is another service that he takes the time to do that I appreciate!
Spend about 12 months looking and researching which spa would be right for my family. Matt at Spa Brokers made it easy and fun for us. He helped us select an affordable spa that was right for our family. Delivery men were very careful and Spa Brokers stood behind their product with a phone call and email. Great experience.
The assistance that was given to choose the right hot tub for me was outstanding. I enjoyed shopping for both the hot tub and gas fireplace at Spa Brokers. It was more of a friendship than a customer - sales person relationship. Just outstanding service all around.
Have worked with Wes for the last couple of years and have been very impressed with his service. He's always friendly, knowledgeable, and willing to answer a ton of questions. His understanding of our warranty issue saved me some money and he was able to walk me through the entire Fix.
