of recent customersrecommend this business
Mountain Mist Pool & Spa
1240-4 Ken Pratt Blvd.
Longmont, CO 80501
Phone: (303) 772-1125
Longmont, CO
Tyler & Jill Smith, the latest generation of Mountain Mist Pool & Spa owners, bring energy and vigor to the company as well as a tremendous amount of experience. They are proud to offer a huge selection of spas, hot tubs, saunas, BBQ equipment, and accessories, with a service department that can assist you with any issues. Stop by their store in Greeley, Colorado, for great value on products that will suit your lifestyle.
Customer Reviews
I live much closer to other pool supply locations but, it's the team at the Longmont office that makes me drive 30 miles! well worth the trip
Verified Customer Marion (Westminster, CO)
All the guys at Mountain Mist, Longmont ROCK! I have been a steady, loyal customer going on 6 seasons now. All of them, especially Jesse, have educated me, helped me, and never try to make me buy anything I don't need. They are excellent at making sure I understand my pool issues and how to correct any out of balanceS. I turn to them for my equipment and chemicals! And the Store is always fun to wander through! The beautiful displays of spa's and green eggs! I moved 30 miles away but, I make the trips to Longmont for testing and supplies because I trust them All to take good care of me and my pool needs. Keep Rockin Mountain Mist Longmont!!! Cheers to SUMMER!!
Tyler and Clayton were very helpful with my needs for delivery and installation in an unusual situation. I couldn't have been more pleased with all phases and the helpfulness of everyone in person or on the phone. I ended up with the perfect hot tub for my needs. Exceptional service all around. I highly recommend them!
Same product as anywhere else. Awful service. Paid them to drain and clean spa. They refilled it with the same dirt it started with. The whole point was to vacuum out the dirt from a large wind storm. Nothing accomplished. Insisted on payment. So filing small claims to recover payment.
had what i needed very helpful i would go back
We bought a hot tub from Tyler at Mountain Mist about five years ago and are happy with that purchase. So happy we actually sent our friends who were also looking for a hot tub in to purchase the exact same one the very next week. We have continued to purchase our supplies here over the years even though they are not friendly or helpful when you are not spending thousands of dollars - it is on our way to work so it's convenient. You would think a business would appreciate customers who make $8,000 sales for them and then continue to be customers for years - but not this place. Today we found out our business is worth nothing to them!! We always purchase supplies ahead of time so we didn't actually install a filter we bought in July until September. After about a week it was obvious the filter was not working so my husband took it in to the store and Tyler told him to soak it in vinegar and try it again. We did that - it still didn't work so I took it back again expecting to exchange it. This is when they really got rude!! The young man at the counter went into another room and I could hear him talking to Tyler - basically accusing us of trying to return a used filter, even though it was obviously not dirty or "used". He came back and told me he could not reach the owner but left him a message (if you are going to lie - make sure you the person you are lying to didn't actually HEAR your conversation!) and that they could not exchange the filter because the plastic was not on it so they could not resell it. First, of course the plastic is not on it - we tried to use it, that is how we knew it didn't work!! Second, you are going to resell a filter I just told you does not work???? I left my number and asked that the owner call me when he returned to the store. A few hours later Tyler called and was even ruder than the clerk in the store. He said there was no way we could return a filter we bought 4 months ago even though he understood that we "think" the filter isn't working, even though we did not install it right away and we had been in to return it within a week of installing it and had been trying his suggestions since then. He was extremely accusatory, saying he would not "just give us another filter - there is no way he could take that kind of financial hit because he does not make enough money on filters". We have not returned a single item in FIVE YEARS of buying supplies. And I would imagine you made a few dollars on the two $8,000 hot tubs and five years worth of supplies!! I have never been treated so poorly by a business and I am embarrassed to have recommended them to our friends! This is certainly a mistake I will not make again!! As a Longmont, CO business owner myself I try to support local businesses when I can, that is why we don't just order our spa supplies online, but I am completely appalled by the way we have been treated at Mountain Mist Pool and Spa. I am sorry this review is so long - but I hope if anyone takes the time to read it I can save you some time, money and frustration. Spend your hard-earned money somewhere where it will be appreciated - I will drive to another state before I ever spend one more dollar at this business!!!
Staff was knowledgeable. Service was Excellent. We love our new SwimSpa. These guys were great to work with.
Chose to do business with you for your trustworthiness and convenient location.
Tyler and his team have been taking care of my pool on a weekly basis for over 10 years. Without exception, their care and concern has been exceptional. Recently, my wife and I decided to buy a hot tub. The decision of who to buy from obvious. Tyler, Matt, Michael, and Junior made sure the entire experience (pre-sale, sale, delivery, implementation) went perfectly. Experience it for yourself. I know you will be delighted with Mountain Mist for all of your pool and spa needs.
Tyler at Mountain Mist Pool & Spas was great to work with. He was accommodating to my requests and shared plenty of information on the spa we purchased. He also reviewed pictures of where our spa was going to be place and gave recommendations on how to best setup the area prior to the delivery. The delivery team was on time and walked me through how they were going to move and lift the hot tub into the enclosed space at my house. Overall the buying experience was wonderful, I would recommend Mountain Mist Pool & Spa to my friends.
BEST experience I've ever had I recommend this company over anyone else!! You guys won't be disappointed!
We had a small problem with our purchase and Jesse C not only came out and fixed it straightaway, but he did so on a Saturday too. Thanks so much! Super professional and great service.
This was our first spa purchase so we had a lot of questions but Jesse was great helping us with the process we were very pleased with Jesse and the whole staff. We would definitely recommend the store and the staff in Longmont.
