of recent customersrecommend this business
Mountain Hot Tub of Helena
2300 N. Montana Ave.
Helena, MT 59601
Phone: 406-442-5551
Helena, MT
Our company was founded over 30 years ago by folks who loved hot tubbing, and today we carry the number one selling spas in America. The Hot Spring lines of spas are recognized world-wide as the best relaxation money can buy. You can also relax knowing that Mountain Hot Tub is the only company in the state of Montana to be recognized by Aqua Magazine as one of the top pool and spa businesses in the country.
Business Profile of Mountain Hot Tub of Helena
| Office Type: | Sales, Installation, Service |
|---|---|
| Hours: |
• Mon-Fri 10 AM - 5:30 PM • Sat 10 AM - 5 PM |
| Owners: | Max Blaser, Shannon Grady, & Jake Peterson |
| History: | Established 1979 |
| Inventory: |
• Hot Tubs • Swim Spas • Water Care • Saunas • Massage Chairs |
|---|
| Manufacturers: |
• Covana • Endless Pools • Finnleo • FreeFlow Spas • Hot Spring Spas View All... |
|---|
| Serving Areas: |
• Helena • Wolf Creek • Jefferson City |
|---|
Congratulations to Mountain Hot Tub!
Based on their record of consistent success in meeting customers' needs and demonstrating the highest quality of service, Star Ratings USA is proud to recognize Mountain Hot Tub with our 2016 MVP Hall of Fame award! They have earned our highest honor as a business focused on customer satisfaction, and we wholeheartedly recommend them to prospective clients. Read more details...
"We have always known that it’s a privilege to have great employees. It’s really humbling to us to receive this recognition from Star Ratings USA for the work that our employees do. It validates their work in making sure that every customer is treated right."
Customer Reviews
Staff was very friendly and courteous. Everything about buying the hot tub was a positive experience.
Verified Customer Mike & Gina (Clancy, MT)
Absolutely great people to do business with. In a day when someone's word and a handshake seldomly means something; this group went above and beyond to provide that kind of excellent service. They followed through with exactly what they said they would do !!! Thank you for making this a genuinely impressive experience !!
Fun doing business with everyone. Delivered on time & made delivery very easy. Price was right.
Love our new hot tub! Taylor and Shannon are awesome!
Charli does a great job & is very helpful. She is a very honest person. The service team has always done a good job for me.
Professional, courteous, knowledgeable, and friendly.
Super helpful staff. Very knowledgeable. Welcoming and easy to work with.
You were attentive to what we were looking for. We like the interest free.
Prices and selection were great, sale prices- super!
Everybody in the showroom and also the technicians are very polite and helpful!
We had purchased our tub from Mountain Hot Tub 2 years ago, unfortunately our tub developed a leak. Mountain Hot Tub came out immediately to look at it and found they had to take it to the shop. After diagnosing it was a leak that couldn't be fixed. They gave us the option of getting a brand new tub, or one like it off the floor. We accepted the one from the floor, (it was a year newer and larger than what we had). EXCELLENT SERVICE! The delivery crew that picked up the tub and dropped off the new one were professional, fast and very respectful and nice. I wouldn't buy a tub from anywhere else.
Mountain Hot Tub is excellent. Sales people are knowledgeable, professional & kind. Store has wide variety of tubs to choose from. Try MHT, you won't be disappointed.
Delivered what you promised! Sales people very easy to deal with.
Bill was great! He was honest, professional, easy to work with. Delivery team awesome!
Thank you to the crew for taking such great care of us and for their professionalism! Jake made sure everything was set for delivery.
Very helpful. I picked used one & changed my mind-- Kody made sale happen.
This is our first experience having a hot tub. We came in looking for a hot tub for medical reasons for my husband. Kody was great working with and knew the products and helped set us up with a hot tub that wasn't in the store and came from Bozeman. The crew came by to install and go over the products. beings that it is our very first time, we didn't get the first round of how to put chemicals in. We called again because our hot tub water was really green and hazy. Another serviceman came by, slowly went through every chemical and when to use them. Since then I have had no issue balancing out the chemicals a very special thanks to him as well, unfortunately, I didn't catch his name.
Bob was very informative during selection and purchase. Delivery crew (Joey) was excellent - super easy to work with, patient (we had to finish some wiring), and very explanatory.
We had a wonderful experience at Mountain Hot Tub. Joe was extremely knowledgeable and helpful. We got an excellent deal on just what we wanted.
Taylor was fabulous from the first meeting where we discussed hot tub options through delivery and set-up. In the first week I had questions and response time was quick and solutions were easy. We love our hot tub and the service provided from Taylor at Mountain Hot Tub was incredible. Will be highly recommending to anyone who is looking for a hot tub in the Flathead Valley!
Great to work with Taylor and he helped us choose the tub that was right for us. Very helpful
Mountain Hot Tub was a BREEZE to work with. First of all, if Cora worked for me, I would give that girl some kudos! I saw an ad on TV when I was watching Netflix or something similar, for Mountain Hot Tubs 0% for 36 mo financing. I messaged Mountain Hot Tub thinking that they would get back to me the next business day because it was 9pm ish. Cora got back to me RIGHT away via text! I thought that was super impressive. Cora proceeded to follow up with me and stay on my lead. She was not annoying, but she was informative and answered all questions without persuading me to make the investment. I was truly impressed with Cora's salesmanship! Then, I worked with Isaac to get the delivery scheduled. He chatted with my deck contractor on set up and installation. He was very informative and professional! Super impressed there too! Next up was Sean (Shawn?) and Jack with the filling/turning on hot tub/explaining things. They did not rush, they made sure it was installed properly and that I got all of my questions answered. Sean was VERY knowledgeable and passionate about his job. He seemed to really enjoy what he did and truly was a joy to learn from! Jack was great too, I just spoke to him less. As a business owner myself, I have to say: great job Mountain Hot Tub! From the moment we messaged you, to the day it was set up and installed, we have been so happy with the level of service. All of your employees approached us with genuine care and kindness, passion for their jobs, and never once made us feel disregarded. I would like to mention one thing that could potentially help you guys get less phone calls. The only reason I left a 4 star review in the category of "fulfillment of commitments made during sale" is that we were left with some products that I might botch the name of here... O-care box, freshwater IQ box, and chemical bag (blue bag). Honestly, I don't really know what all of this stuff does (just the chlorine and ph increaser/decreaser bag). I should have asked Sean at the set up what every single box was for, but maybe if you guys had a little flyer or hand out you could give your customers that listed something like this: - O-Care box is for yada yada, use this when.... - Freshwater IQ box is for xyz, use this for abc, etc... - Blue bag of chlorine, ph increaser and decreaser with test strips is obviously supposed to be used for regular water care. But, then why do I also have the O-care and Freshwater IQ box? I think all of the "stuff" you give us with our hot tub set up seems intimidating and overwhelming without written instruction or some type of written explanation? I have been googling all of the stuff that you left to try to find out why I would need to use some of the stuff if I already have chlorine, ph increaser/decreaser, etc. I am a little confused as to why I have a box for the vanishing act but I don't know what it is or how to use it. Again, part of this is MY fault, not Seans because I didn't really realize what was in the box until he left and I started opening more things. So maybe just a handout explaining all of the stuff would be beneficial. THANK YOU to Cora, Sean, Isaac, and Jack!! So helpful, we will be back to buy more things and give business to Mountain Hot Tub purely due to the way we were treated as customers!!
Bill did a great job! Great customer service and follow through. We love our Hot Springs =-D
Mountain Hot Tub- Butte was a pleasure to work with. Totally professional in the purchasing process as well as installation. We are very satisfied.
Only negative was that there was no mention of how much it was going to cost to hook it up. $2600... that is a lot! Would have been nice to learn what the install range could be, wow!
You delivered on every promise!
We had a wonderful experience purchasing our sauna. Bob in Helena was very knowledgeable and accommodating. Mountain Hot Tub staff in both Helena and Bozeman were very helpful.
I had a long drawn out process of getting a new hot tub. Although it was a bit of a rocky road, Mountain Hot Tubs did an excellent job following through with me and making sure I was happy with my purchase. Because they ultimately came through for me and had outstanding customer service, I will be a customer for a long time.
Bill got us in an amazing Highlife Envoy just in time for Christmas. Delivery was perfect & they are available to answer any questions.
Great experience other than some laps of communication. Still waiting for the ducks to come in, which we were promised. =)
Check others companys- because they had to move the hot tub & refill because they put it in the wrong place & they chg 149.00.
Thanks for fudge
Excellent experience! Olivia was fantastic! Will def be returning customers.
Olivia and the team at MHT made this experience low stress and easy. No pressure sales, just helpful product expertise. They worked at our schedule, answered our myriad of questions (first time hot tub owners), and the tub delivery went very well. I would definitely do business here again.
Great people and awesome products. Felt welcomed.
We had bought previous hot tubs from this store so returned there for a new one. We were very impressed with Red and how knowledgeable she was. She was also a delight to work with. The delivery crew were also exceptional and did great job. We look forward to using and enjoying our new hot tub.
Although there were a couple of problems that came up with me acquiring this hot tub, the staff at Mountain Hot Tub in Helena and Bozeman went out of their way to fix the "bumps" that came up. I so appreciated the staff at Helena's Mountain Hot Tub, especially Katie and Tyler, who never quit on me despite the fact that I got a bit frustrated a few times. Being short staffed is hard but they persevered to make sure that I received a quality hot tub! I'm so impressed!
Very professional, and answered any and all questions we had right away.
Staff was great! Good experience!
Butte Mountain Hot Tub is very knowledgeable, involved and care about the customer after the sale! They are very friendly and willing to do whatever they can to help out!
Staff was easy to work with & very competent. They made purchasing & installing our outdoor sauna so easy.
Excellent follow up service- great school
Olivia was wonderful to work with. She is very knowledgeable, not pushy, & took time to answer questions. Great follow up after visits & purchase.
This is the third Hot springs hot tub we've bought from Mountain Hot Tub. Love them! Thank you!
Awesome customer service & delivery!
It took a little longer to get our unit installed than I anticipated, but I am very happy with the result! I've even noticed that I sleep better after a soak in the hot tub. Thank you!
Cora was great and really knew her product options!
Excellent customer service all around from showroom to installation
Red was amazing the decision & knowledge about the product. Nate & Tom installed it perfectly and answered all my questions.
Kelly should be very proud of his staff. Very friendly & knowledgeable of the Hot Spring product over 40 years of LOCAL sales & service. Highly recommend Mountain Hot Tub.
Great looking store & great customer service. Thanks!
Knowledgeable staff helped with model choice for our limited space and were very helpful in facilitating the purchase. Good sales service and installation/delivery.
Absolutely excellent service from both Red and the delivery team. I love my new hot tub and could not have had a better customer service experience. Please keep up the great work!
The staff at the Helena store were very friendly, knowledgeable, and willing to make buying, setting up, and using our hot tub a good experience. However things did not work out quite as expected. During instillation only 2 people were used to place the tub on a cold snowy day. One of the corner lights was broken and the front panel was warped outward which was not mentioned until I noticed it. The store staff were helpful in ordering a new panel and light cover. It took over a month to arrive and the panel had a big gouge in it. Another one was ordered and after another month or so the replacement arrived. Upon installing the new panel it was discovered that two mounting screws were missing. Again after waiting about a month the screws arrived but they were the wrong color. Two months later we are still waiting for two screws of the correct color to arrive! So almost 6 months after instillation the tub has not been installed correctly to our satisfaction. Again, the staff have been trying to help us but there is something wrong somewhere in ordering and obtaining parts. The hot tub is usable and we have been enjoying it but the whole experience has not been good.
super helpful sales person, installer and product
Olivia spent a lot of time with us so we could decide what system to get. Salt system nice, just have to dial it in.
Thanks for everything!
Staff was super!
Had a great experience working with Mountain Hot Tub- delivery crew was very helpful as well.
Great service. Love ability to text. Delivered as expected. Haven’t been able to set up yet as new construction but store promised to make a second trip once installed to make sure all was well.
Josh rocks! He did an outstanding job for us. Also- thanks Cole.
- Excellent product line - Courteous Salespeople - Great customer service - Field techs- courteous, polite, know their trade - Accommodating to extra requests - Excellent showroom
Three person Stride model from Hot Springs is working properly under most conditions. I do have concerns when it is windy. The heat loss from the tub is significant and the heater, so far, does not appear to be able to offset the loss.
Overall satisfied, great product & commitment to customer service. Delivery experience/ set up could be improved, continuity of service.
Sierra was a STAR! Amazing and took such good care of us, made us feel at ease with large purchase. We love our hot tub-- thank you!
I like Mountain Hot Tub store & employees.
All delivered and operates as expected. Great support on water quality. Thanks!!
The hot tub is great!
We love Mountain Hot Tub and always will! Thanks for the chocolate!!!
From our first call to Cora until even today, her customer service has been amazing. She is responsive and very professional. After a interesting experience with a new 2 yr old Relay tub, and the way they assisted us with that hiccup, Mountain Hot Tub should be considered one of the top, if not THE top Hot Tub retailer in MT. Would HIGHLY recommend to anyone considering purchasing a Hot Tub. Thank you all so much. Cheers!
I chose Mountain Hot Tub because of how they are helping us to resolve our problem.
Great experience buying. Customer service is fantastic.
My only disappointment was in the invoicing the discount was not shown for paying in full. When I asked about it, Olivia said it was already added. When people spend that much money, they want to see a discount spelled out on invoices to know it was included. Otherwise, great service, and I know we'll have questions in the future. We've heard nothing but great things about Mountain Hot Tubs and were extremely grateful they deliver to Gardiner!
Great customer service throughout. I was a high maintenance on-line customer with tons of questions while researching for the best product and when I finally settled on the Hotspring Jettsetter LX I stopped in and put it on order with ease. Order came in a month early and delivery was awesome as well.
My husband and I are happy with our hot tub purchase through MT Hot Tub. Cora the sales rep was great, especially with text communication available. Very satisfied with purchase & MT Hot Tub.
We’ve worked with MHT for years now and have always had great experiences with the sales and in store team. We are always greeted with smiles and how do’s when we walk in. The team is always knowledgeable and happy to help. Montana mountains are always a unique place to build homes and installing Hot Tubs are not made easy in most locations and ours was not any better. We had 4 plus feet of snow on the ground which makes it that much harder. The delivery crew were top notch and did what they needed to get the job done and then some. A+ on Delivery crew.
Very nice to deal with. Great service and helpful.
We were 1st time buyers simply looking to educate ourselves on hot tubs. We looked no further after talking to Charli.
This is the 4th spa we've bought from you guys- very pleasant experience. We've recommended to many others
Best place in town
Very courteous staff from salesman to delivery.
Cora was easy to work with. Knowledgeable yet not too pushy. A perfect balance for a salesperson. Thank you, Cynthia Stanley
Cora was easy to work with. Knowledgeable yet not too pushy. A perfect balance for a salesperson. Thank you, Cynthia Stanley
Excellent staff, great product lineup. Always willing to answer questions. Very pleased with the entire process.
Great customer care!
Great, smooth transaction. Delivery guys were on time and very professional.
I will be going elsewhere for my next hit tub purchase in the future. Overall experience started great then fell apart. Customer service could be greatly improved
You are all the best- went beyond to find me a jacuzzi top on an old working jacuzzi. Thank you!
Excellent product with knowledgeable staff making the purchase worryless and fun! Thanks!
I believe in supporting local business. I could see the product, make a purchase, get a delivery set up. When we had a structural problem, the guys put me onto a contractor who could help. Then my tub was installed & set up for me. PS Thanks for the box of candy!
Best purchase ever! I am in constant pain w/ my back. Purchasing the hot tub has helped tremendously. The staff at Mountain Hot are so friendly and knowledgeable. I highly recommend Mountain Hot Tub!
Delivery very unsatisfactory- conflicting info on salt system maintenance. Still waiting for install of stereo and hand rails.
Our experience was & is pretty darned good- honesty and punctual staff & crew- product is great
The service was most excellent. Red, Charli & the guys that installed the tub- Excellent!!
We are so happy with our hot tub purchase from Mountain Hot Tub! Cora was wonderful to work with - She is friendly, knowledgeable, and helped us choose the perfect tub. We were also impressed with the delivery and set-up of our hot tub. As newbies to owning a hot tub, all of our questions were answered and the whole process went very smoothly.
The whole experience from the 1st day I went in to the store until set up of the tub was very pleasant. Nice staff & knowledgeable.
Customer service has been awesome!!
Great staff. Some had more knowledge than others probably because of length of time. Training for tub care could be WAY better. Delivery was interesting. One guy suggested putting it in our garage because of difficulty getting it into our yard. Strange at best.
We love our Hot Tub! Thanks to Charli for helping us choose the perfect one & the delivery guys for getting it home!
We were greeted by staff very friendly knowledgeable on tubs & maintenance. Great communication with delivery! Thank you!
In all I was pleased with the entire process. Polite sales people and the install service staff was great. Top notch service, I was overly pleased.
Shannon Grady was very professional and explain our options and the product. No pressure. Best customer service!
Overall pretty easy, original tub was delivered with freight damage. A replacement was arranged at no cost, but one of the snaps for the cover was broken and has not been replaced (1 month post-delivery as of writing this). I'm not sure if this is a break-down in communication, or some other reason, but a little disappointing, though not an earth-shattering problem.
Thank you all for the prompt service and the fudge! Cheers to many soaks
Shannon was very through in the different options etc in getting a hot tub. She answered all of our questions in a timely manor. Delivery crew was very polite and knowledgeable about setting it up. Overall a very good experience.
I put a review online.
All aspects were excellent!!
Great to work with, kept in good contact and let us know status of delivery. Delivery and set up very good.
Eric has been my "go to guy" ever since I first stopped in the store in 2013. This is my 3rd hot tub. I have one at one house & decided I needed another at my other house! Love them!
Thanks!
Very satisfied with working with Mountain Hot Tub in Butte. Our sales rep was fantastic, her knowledge of the different hot tubs was very helpful and she was very pleasant to work with. The installers were very knowledgeable and helpful too.
Friendly service. Easy to go back to proven quality helpful.
I purchased my hot tub at the Bozeman store but for my new house in Butte. I don't recall the Bozeman salesman's name (Joe?) but he was fabulous to work with, including solving an extra long cord I needed that the Butte store was unable to do. However, the Butte delivery men were amazing! Worked with me for where the hot tub should go (very patiently) and with other things from my move. I have actually been a Mountain Hot Tub customer since the 1990s. I keep going back for a reason!
Shannon was a great person to deal with on my purchase of the Jetsetter hot tub. She was very helpful in explaining & demonstrating the features & maintenance of the hot tub. I would definitely recommend Mountain Hot Tub to anyone looking to purchase a hot tub.
I was very happy with the fast response and seamless delivery and set up. The sales people were very nice and the delivery guys were great.
Very friendly staff and helpful with all the questions a first time buyer has for maintenance. Still waiting on replacement cover to arrive. Great service after the sale. Made a trip to my home to help with questions and issues with chemical balance.
I have always gotten good service there over the past 28 years. Friendly and helpful always.
Very impressed with sale staff non-pressure approach.
Great service. Easy to deal with.
You always deliver what you say. Nice job!
Mountain Hot Tub was absolutely wonderful. We have always had used hot tubs. They always cause a headache and we never know if they are going to work or not. I inquired and Shannon reached out to me, on my schedule, and continued to call me when it was convenient for me. She answered all my questions without pushing me to purchase something I didn't want to. The delivery crew was unbelievable. Prompt, on time, and did anything to make me feel comfortable with my purchase. Can't recommend Mountain Hot Tub and my new tub with a 5 year warranty enough! I will be a forever customer :)
We are thrilled with our Aria tub. Thank you!
I bought a hot tub from your company in 2007. My experience with service and product was excellent so I went back for a 2nd hot tub!
Only thing that could have been improved is delivery crew- very young & inexperienced. Did get the job done.
The men who delivered and set up our hot tub were very professional and friendly. Answered all our questions (Zac, Andrew, Isaac, etc.) Shannon & Cora in office worked with us to set up finance. Always courteous.
Delivered & had to be flushed x3 times took 1 month till could use!!
I love our hot tub. It's my favorite luxury along with our gas fireplace. Staff is wonderful & delivery people great also.
Mountain Hot Tub has the best customer service. I can't not get over what a pleasant experience this was. I have been telling everyone about their amazing customer service.
Excellent company to do business with, Staff was great to work with, and Red went out of her way to help us find an electrician, The install crew did an excellent job, would highly recommend.
My wife an I are very impressed with the customer service we received from Mountain Hot Tub. Could not be happier with the choice we made!
Charlee was amazing! Guys who delivered were very informed & helpful. Staff is 5 star!! Very impressed! Thank you!
The salt water tub is the bet tub.
Jerimiah was fantastic, super friendly and no pressure sales! Delivery crew offered recommendations and they were all patient while I decided specifics.
Doing business with the staff at the Butte store is great!
We would choose Mountain Hot Tub again and again because of your high quality products, but more importantly because of your excellent service- at our home and in the store.
Bob our salesman did a super fantastic job of getting us our tub 90-100 days earlier than first estimate.
Perfect service from beginning to current. Very helpful staff. Super satisfied with our product.
Sales process was great. Jerimiah was very knowledgeable and helpful. I am very dissatisfied and extremely upset about the "financing" at 0% interest w/ Wells Fargo which is in fact a maxed out credit card that has ruined my credit!
Working with Charli was a great experience. She was very helpful, knowledgeable and very friendly and polite. The crew that set up the hot tub were also very helpful and very friendly also. I would rate them all with a 5 star. Thank you!
Initial pandemic visit (May 2020) we didn't feel like we hit it off; but had great success during recent home show. Thank you!
Brandon was very personable and helpful. Sorry to see Brandon leave. Subsequent sales person seemed less knowledgeable.
Still awaiting follow up visit; expecting a 5 as well. Great job!
Thanks for working through difficult conditions to make delivery happen.
Great team in all.
Everything went well. Your salesman talked me into what I went in to buy. :-)
Friendly, professional, always great experience!
All staff from sales person to delivery team top notch. Very exceptional buying experience. Will do business again.
Our Salesperson, Red McIntyre, is absolutely the best! Her knowledge & professionalism is top notch! Excellent communication & follow up throughout the process and after delivery was so appreciated. The delivery crew (Jake, Nate & Tom) are also top notch. Courteous & professional on all levels! This team of individuals gave us 5-star treatment. Never having owned a hot tub we appreciate each & every one of the staff at the Butte Mountain Hot Tub location - Our very own Wellness Team!
Great customer service!
The entire experience from start to finish was stellar. I will 100% be recommending Mountain Hot tub to anyone and everyone. I will be back for everything I need. I already scheduled my first service.
We love our new tub! Our hot tub is located on a deck and we to have a crane to place it. The crew that came and handled that were amazing. We are love working with Mountain Hot Tub.
Charli was extremely knowledgeable, very friendly, and not pushy, but worked hard to make sure we were happy and enjoyed tub. Terrific customer service, friendly, helpful, and with high-quality products.
They say all the right stuff, but customer service goes deeper than just being pleasant. Felt like the salesman wanted to deal with the husband although the wife was making the purchase and paying cash.
Customer service before and after the sale has been awesome. Charli is the best.
Our tub was promised to us on 2 different dates. They asked our elec to be on site so we made an appt with him to be here of which he was. I called the store and they had forgotten to call us but our tub wasn't delivered in store because the delivery was late.
Bob was great with the sale, no pressure laid back guy answered all our questions. Now the Delivery guys acted as though they didn't know how to get the hottub off the trailer I had to help them figure it out, as they were standing around looking at it for about 15- 20 mins. Then they had to come back 3 different times to finish the setup. They brought the Wrong cover, then their drill battery died while trying to install our cover lift and the cover latches and they just left. We had to call and get on the schedule to even get it finished...Then they finally sent the last guy that finished and went over the hot tub with us.
A+
Everyone has been great. We did run into an issue with some fuse, so that has to be ordered and replaced. But great hot tub. Love it
The customer service from the day we walked in the door to helping us find an electrician to the final delivery has been beyond exceptional. The follow-up after delivery has been equally as impressive. Would recommended Mountain Hot Tubs to anyone looking for a Spa.
We found Eric to be very accommodating with a great attitude and an uncanny ability to solve problems! Thank you!
Jerimiah was extremely helpful when showing us hot tub options. He was also very patient as we had our 3 and 1 year old with us and was engaging with them. He was very knowledgeable with the products and helped get us into the perfect hot tub for our needs.
The tub had a defective power cord. Joe drove out on a Saturday and replaced it. Great customer service and support! Thanks!
We were very impressed with everything. Amazing customer service! Everyone is always very helpful.
We were told to expect the spa in nov of 2021. Mid December 2021 we call to get an update, since nobody called to say the delivery date changed. The person on the phone said it should be in bozeman on the 20th, soonest install was the 27th. (Very irritating and unprofessional that we had to call and inquire about where our tub is) Deliver crew left garbage on site. They need to know more information about the tub. Installation was delayed bc we had the electrical installed to the box like the salesman said (eric). It actually needed installed to the box, then to the middle of the tub length then add 4 more feet of wire for them to connect it to the tub. I've called and left messages, nobody calls back. I've called and asked to have someone come out and show me how to balance the tub again. Said they would call me mon Jan 10th around 1pm. Today is Jan 13th and still no phone call. I've called the office twice now today and nobody has answered. So far we love the spa. But the lack of willing to help and knowledge of product so far is not impressive.
We have always been treated well- good customer service. They have excellent quality products and staff and service team.
The absolute worst customer service I have EVER had. ESPECIALLY considering the amount of money we spent. It took just under one year between ordering and using our new tub. We have been stood up, put off, garbage and boxes left in our yard, promised work never done or not done when we were told it would be, our back yard flooded cuz the serviceman just left and left the hose running in the tub and now that we can finally use it (11 mos later) we sign up for their Valet cleaning service and they have failed to show up even once to do the 1st cleaning which was scheduled almost a month ago. We have called each week (sometimes twice a week) and they promise they will show, put us on the schedule for the next day and still dont show up. They dont call or anything. The office promises they will and they DONT!!!! I am in the process of finding a different company to come clean for us because if i give this business another dime Im gonna puke! I have never seen anything like this...and trust me this is only a very general summary of all the lies, misinformation and BS we have endured just trying to buy a $15K hot tub from them! Unbelievable!
Great service and great products!
Great people to deal with and smooth installation!
From start to finish the process was enjoyable. In house staff also helpful when I have a question regarding water test values.
First we love the tub and everything was taken care of. Issues: The tub delivery was very late which I understand other than I was told it would arrive sooner than it did twice. Knowing we had poor water I paid for water to be brought in and was delivered bad water. They had to come back and change the water a week later. The delivery crew wanted to leave and comeback because the tub was difficult to install. My wife said you need to stay and install the tub so they did. I had sent pictures and explained the entire install requirements. On the original set-up it was left with dirt in the water which was corrected as well. Despite some issues that we should not have needed to worry about Mountain Hot Tub did take care of everything to our satisfaction.
We just could not be more pleased with the wonderful customer service, from sales and financing to delivery and terrific training and orientation. Thank you all so much.
Every step of the way Mountain Hot Tub did an amazing job. Friendly and knowledgeable staff made our buying experience painless.
Awesome! Great to work with.
I will purchase another spa from Mountain Hot Tub. They stand behind their products and do a good job with service and maintenance. Reputable business! Hard to find these days.
The service reputation and quality of product selection brought us to Mountain Hot Tub.
Great service!
Very courteous, understanding, and knowledgeable. Answer any questions you may have professionally.
It was great working with Bob to purchase our first hot tub. He was very knowledgeable and friendly with a no pressure sale approach.
We are in our new two person tub at least 5 nights and 4 mornings every week...and each time we say it's the best thing we've ever done for our health. wether we turn on the jets or not it's just nice to relax and have a little time together. We have the free flow mini 110 volt. Yep! just plugs in to a regular outlet! can't get easier. Thanks to Kelly and crew
Horrible, horrible delivery experience. No communication between delivery and sales. First delivery was scheduled without our knowledge. Second attempt, crew lost the hot tub cover en route and salesman neglected to inform us that the electrical connection was required prior to delivery so we ended up having to pay electrician to wait on site while the crew was lost. When the hot tub finally arrived, it could not be set up. And here we are two weeks later with no stairs, no audio system set up. We feel taken advantage of and ripped off.
This is not the first hot tub we bought from you. We trust the staff.
Extremely helpful staff and good selection of hot tubs.
Mountain Hot Tub provided us with the product we've been searching for. The owner is extremely knowledgeable and helpful. Delivery and set up was not impressive, but we are happy with our tub so far.
I love the product with all the colorful lights. The new stove is amazing and all so very helpful.
Very responsive to any repair issues
So far our experience has been excellent across the board. Jeff Bell has been excellent to work with.
Wonderful experience, fantastic staff, and the perfect hot tub! Thanks!
Jeff was very knowledgeable and great to work with. Our hot tub came in before our cover arrived so Jeff lent us a cover to use so we could enjoy our hot tub right away until our cover came in.
I have owned hot tubs for 25 years and realize there is a learning curve to each tub I have owned. The salt system is the hardest system to learn, but definitely worth it. Once you learn how to balance your water, salt levels and understand the chemistry of of the users, its so simple. The staff in all departments where extremely understanding and easy to work with. We had a few small problems in the beginning, but where addressed and fixed promptly with no charge. Dan in the service department really helped fine tune the salt system in our tub. Like I said expect to make some mistakes, but do not be afraid to ask a lot of questions till you figure things out.
Mountain Hot Tub has an impressive showroom and a knowledgeable sales rep.
Great company! Very friendly people.
Delivered on the 27 th of September and it still is sitting on my pad not working. several times company said they would call me back and nothing. This is the worse sales experience I have ever had. If my tub is not fixed by friday you can come pick it up and I expect a full refund by Monday. I am tired of trying to get your company to do anything. Never buy from this company.
Jeremiah was great! He helped us all the way through the process!
I've had excellent customer service and product results with every purchase from Mountain Hot Tub. Their delivery and installation crew are truly exceptional as well.
Great overall experience!
My wife and I had been talking about getting a hot tub for our residence for a couple of years. One day we were in Butte on a shopping trip and decided to stop by Mountain Hot Tub when they were at their old location. It was a Saturday. We walked in and Charli was working that day. Us not knowing anything about hot tubs other than we really enjoy spending time in them, asked her a few questions and she was great in answering them. We asked her how much they cost and if they were actually affordable. The answers came back and we ended up buying a tub that day! Charli told us that we wouldn't take possession of our new tub for several months because of COVID etc. We told her that was fine and that we would have to get the area ready for the tub anyway. She said it would possible arrive in August sometime. In the meantime we got the area ready with a new concrete slab and electrical. We got a call a August 9th from Charli saying the tub would be delivered and set up in a few days. The 3 man crew showed up when she said they would on time and had our tub up and running in 3 hours! They were awesome! We were sitting in our new tub at 8pm that evening and have been in it every night since. We love our new PACE Hot Tub ! Charli, Red and the set up crew were all so helpful. Great experience! Sincerely, Rob
Installers were highly trained professionals.
Mountain Hot Tub's show room and staff are top notch and they represent their product well with an amazing show room. We're very happy with our purchase and appreciate the enthusiasm answering the many questions we had when our hot tub was delivered. A+ service!
This purchase was impacted by the manufacturer and the pandemic. The service and responsiveness post installation was excellent.
I have never dealt with a nicer group of people. They are always friendly and kind and thoughtful. Love you guys (and gals).
The hot tub is quite lovely and we enjoyed the building because there were rubber duckies.
Suggest better instruction on how salt system works and maintenance. Would like to see the ability to have periodic, i.e. bi-weekly, water quality testing to help with maintaining proper chemistry.
Thanks for the fudge!
Had a great delivery experience with Max, Jack and Zane. They did a fantastic job in delivery and assembly of Sauna. Went above expectations! Many thanks, Brian
Jeff is always so wonderful to work with. Would recommend Mountain Hot Tub to friends.
Bob Robinson and the people at Mountain Hot Tub in Helena were so helpful and polite. They took good care of us and answered our questions. I highly recommend Mountain Hot Tub.
From start to finish, we've had nothing but wonderful service! So nice, thorough, and on it! Great company!
Thanks for the fudge!
Overall it was a great experience
Staff knowledge of products and spa maintenance chemicals was great.
The staff is wonderful. They helped us through the whole process and after it was delivered. Clearly, they understand customer relationships and good business.
Thanks! Love that tub!
Overall it was a great experience
We loved everything about our Mountain Hot Tub experience... except the computer generated survey received on my cell phone at 6am this morning. Please don't do that again. Over the past 35 years we have purchased 6 hot springs tubs from Mountain Hot Springs. Great staff and great service paired with a great product keep us coming back. Thanks for a job well done.
Mountain Hot Tub carries the best hot tubs for our climate! Their service is the best in the Gallatin Valley.
We're pleased.
Brandon, my salesman, was professional and extremely knowledgeable. The small size he referred to me is perfect for one person. Brandon also was quick to respond to my questions and concerns when the hot tub was delivered. I would be happy to recommend him, as well as Mountain Hot Tub, to anyone who is interested in a hot tub.
Brandon, my salesman, was professional and extremely knowledgeable. The small size he referred to me is perfect for one person. Brandon also was quick to respond to my questions and concerns when the hot tub was delivered. I would be happy to recommend him, as well as Mountain Hot Tub, to anyone who is interested in a hot tub.
Great product knowledge and excellent follow up.
We purchased a saltwater hot tub recently. The salespeople were very knowledgeable and friendly. The tub arrived as promised time wise and we love it.
Mountain Hot Tub of Helena was very accommodating, did what they said they would do, and showed up on time. It was a good experience and I would do business with them again.
Great staff. Answered all our questions. A good experience from ordering to set up. Very happy with our new spa.
This was our 5th purchase from Mountain Hot Tub and our experience was top notch as always! Shannon listened to to our needs and suggested products to meet those needs. We love our new spa! The installation team was professional and truly worked as a team. We always love doing business with Mountain Hot Tub!
Great job by all staff.
You are professional and responsive- a great combination.
This is a review on service department. Dan and his entire department have been easy to work with. We have had a few small problems and they where solved promptly every time. I really like the being able to use email to ask questions! Thanks Blake
The staff at Mountain Hot Tub are dedicated to making the purchase and installation process easy and professional. They respond quickly to address problems and are always there to help.
The delay for delivery was not your problem and you kept me informed.
Everyone was very pleasant and professional and we got a great product with a great setup.
This entire process was great. From Shannon in Bozeman helping us to pull the trigger on the purchase to Charli keeping us informed and Jake being a wealth of information at installation. Not to mention Red meticulously answering every question I keep throwing at her. All I can say is what a great team at Mountain Hot Tub. I'm confident I made the right decision in purchasing here. Oh ya, and the hot tub itself, it is incredible! Thank you Chad Powers
We initially went to the Bozeman Mountain Hot Tub store. I was impressed with the show room, but the staff in Bozeman was not nearly as friendly and helpful as in Butte. We are happy with our purchase. Customer service in Butte was awesome. Thanks, Charli!
Easy to use and maintain. Quality product.
We purchased a hot tub for a new home being constructed. Charli made a great impression on our builders!
Very good people, honest and helpful. We had a good experience doing business with Mountain Hot Tubs.
Max is the best! Our sales experience with Mountain Hot Tub was awesome!
Found hometown goodness in the staff and product lines.
This was a big purchase for me, so I wanted the best product brand and service company available. I like to shop local. Was very happy to buy from Mountain Hot Tub in Butte. They have given excellent service in every category.
Due to our trying COVID times, my product was delayed several months. It was probably unavoidable, however we were always informed regarding the delays. Thanks for the fudge!
Shannon was professional, courteous, and knowledgable. Good followup to see how everything was going with the new install. Install crew did a good job as well as followup to see that our requests were met. Pool startup tech knew his stuff. GOOD JOB ALL - we are happy.
I needed to replace my hot tub heater. It took several weeks to do all service. My tech person, Micah, was very diligent and all is now well with the hot tub!
Every staff person I dealt with was delightful. Everything was great, from ordering to asking questions to deliver and set-up. Excellent Company!
We still have not received the hurricane straps that were promised at the time we bought the tub.
Michah Harvey is the best tech on the planet! He has serviced my Hot Springs hot tub and also gone above & beyond just service issues.... Please give him a raise!!! 👌🏽
The heater of my older hot tub developed a leak midwinter! A service tech guy, Micah, came several days later...and unfortunately broke off a screw on the pump. It needed a shop visit to remove it. When it was reinstalled, some of the internal plumbing was blocked. Micah was very clever to keep a heater inside until all hoses thawed & clean water heated. So pleased to again be able to have snowy day soaks!
I couldn't help but rate you a number 5 on all of my ratings! You do such a great job. This is my second spa I have purchased from you. Thanks!
Upon purchasing a new hot tub was informed that it could not be set up where our older spa that was removed, due to the 'spot' not being ready for the NEW tub and that the crew would return to make ready and place the new tub. This did not happen and the warranty ran out. We were forced to hire a different crew to set up our still unused spa, which had been stored SAFELY UNDER COVER only to discover a fault in the spa and it was unusable, leaving us with junk that was no longer under warranty and would cost as much to fix as we had spent when purchasing the tub. A guarantee that we will NOT be recommending or purchasing from this company again
Kelly, Max, Jeff, Jeremiah, Dan and all of the crew we have worked with have been terrific! We had an unusual issue with our previous Envoy that we had loved, and Kelly King stood behind it 100% and secured a replacement tub for us in a very challenging year for logistics with COVID. It has been a joy to us to work with a business in Mountain Hot Tub that is so dedicated to its customers and their enjoyment of their Hotsprings Spa. We highly recommend Mountain Hot Tub to anyone considering purchase of a quality hot tub for their family! Bratton & Kelly DuBose
I love my hot tub. I got great service from Mountain Hot Tub. The delivery team did a great job. There were a few minor issues with the tub after delivery, which were resolved promptly and without issue.
Mountain Hot Tub sales team Bob was very knowledgeable. It was a no pressure sales experience. Bob gave us great info to help us find the right tub for us. Now we enjoy our nightly soak in our backyard oasis. Thank you, Bob & Dan for the great delivery!
Great product. Excellent service.
Have purchased from you before. Good reputation.
FIVE STARS!!!
Quality product.
Great product and helpful staff.
Salesperson was courteous, professional. He followed through quickly with all our concerns. Thanks for the fudge! :)
I was pleased with the knowledge and communication to support my purchase.
Staff is great. Always friendly and very helpful.
Very knowledgeable staff. Hot tub care class was great. I love being able to bring water samples in for analysis. Nice to know they are there to help now and 5, 10, 20 years down the road too.
Hometown people. Good service.
Great service from the knowledgeable staff. Every single one of our questions was attended to. Delivered ahead of schedule and even made it possible for us to get the hot tub on Christmas Eve. We will definitely go there again for our hot tub and SPA needs.
You have great products but working with Jeff was unpleasant. He was often rude and condescending. If he was all I knew of your company I wouldn't have made a purchase. He was very disappointing and gave a bad experience.
The Mountain Hot Tub team made the purchase and installation of our hot tub very painless and we were very happy with all their attention to making us aware of delivery and checking in after delivery.
Brandon was very patient with us while we were deciding what hot tub would be the best fit. He answered all of our questions and compared the models for us so we could see the differences. He was spot on and we got a hot tub we love! Matt did the set up on Christmas Eve and was great! The control panel was broke and the Manager even came by on his way home Christmas Eve to put it on so we could use the hot tub. We had a great experience from sales, to delivery to set up and would highly recommend the folks at Mountain Hot Tub in Bozeman, MT!!
Great!
Quality product and good service.
This whole process was seamless from start to finish. I'm really glad I went to Mountain Hot Tub. I would highly recommend you to anyone looking for a hot tub.
Easy to work with and knowledgeable.
Great reputation. Local company. No need to shop around. It is all here.
Jeremiah was terrific to work with. Jeremiah was very patient with my questions and thoroughly answered them. I also didn't get the feeling he was trying to upsell or hock a product -- he clearly informed me of the best options for our small backyard and budget. And when the hot tub stopped working the night of install, Jeremiah ensured the maintenance team was out there the following morning to to fix it. Works great!
Good price, service, and reputation.
Have worked with you before. Good price and quality product.
Great selection and great service. The delivery guys/installation guys were awesome.
Good price for the size we wanted.
Convenient and helpful.
The staff at Mountain Hot TUb were so knowledgeable, kind, and prompt. Loved working with all of them! Wonderful guys did the install, Steve, Jacob, and (sorry can't remember!). <3
NICE WORK, VERY SATISFIED
Good quality and price
The instore staff has been great. Friendly, knowledgeable and excited about the products. I rated down was because the store only has one person in there and all but one time, I've had to wait for longer than I feel necessary for my quick question or drop off. Customers shopping need a lot of time with a sales person and it would be nice to have someone else available for quick questions or transactions. I marked the showroom down simply because of the limited options, but I know that is related to COVID. The experience with delivery is what aggravated us. The delivery crew ruined two panels and used a knife to clear the fountain, which chipped it. It's been a month and we haven't heard when the pieces will be in to replace what is damaged. We'd like to finish up our space adding our lattice, but we can't until the hot tub is dismantled again. We have not heard a tentative time frame. We also are waiting on the correct stairs. Not only did the delivery crew damage the hot tub, but Jacob told us the wrong settings for the canisters and did not know how to help us navigate the menu, etc. I took detailed notes with his instructions and they were different than what Daniel shared with us when he was able to return. Our confidence in knowing how to care for our tub was ruined with the two mixed messages. The lower ratings are because of our delivery experience and lack of information on when the situation will be corrected.
Shannon was great and very helpful guiding us through the purchase process.
Great business. Great to customer. Thanks for the fudge!
Good experience; good sales and service!
Love my tub! Customer service was excellent! Took time to make sure I knew and understood what needed to be done for maintenance. Continue to give advice and knowledge.
Great service!
The purchasing experience was great. However we were never recommended an electrician or told about the box we needed to pick up. So that was an expensive but pointless electrician visit the first time. And we still can't put the cover all the way up because it was placed too close to the fence.
Good reputation and convenient.
Local business with great reputation.
Amazing ownership. Great products with exceptional knowledge. Service hands down the best in the area. Will always recommend!
Charlie was the best! The 2 delivery people were a pleasure to deal with.
Mountain Hot Tub took exceptional care of us during our hot tub search and eventual purchase. From purchase to delivery to follow-up, they have more than satisfied our expectations!
You should get better delivery crews. The guys removing my old tub broke an outside receptacle box and never mentioned it. The guys delivering the new tub made a 6" long, deep scratch in my Trex decking. Their solution was to hide it with the hot tub steps. Very unprofessional.
The whole process of buying our hot tub was seamless. Staff was great - no high pressure sales talks - just education. Very professional. Our purchase was a great COVID vacation since we are vacationing at home.
Everyone was absolutely amazing. I also like that after the purchase people are there to help.
Asked the (female, not Bob) person at the store to schedule their time together with the electrician when scheduling delivery since electricians want to be there for the work. Was told, "we don't play the middle-man". Asked for a delivery timeframe and was given the morning and I said I'd make the arrangement and call right back. Scheduled an electrician for the morning. Tried calling back, but the store phone doesn't ring until they open, smh!!! Called back after opening and informed them of when the electrician is going to be there. Day of delivery, electrician is sitting around at my house waiting for delivery which didn't come until the afternoon. Why the F can't you help schedule an electrician after I have picked one? You wasted my time and money. I don't know your schedule. By you telling that you "don't play middleman", you made me the middleman and the scheduling got borked because of it. I am not a project manager and should not be expected to be one. VERY poor response which I will not forget any time soon.
Had some delays due to COVID but the group communicated well with us on what to expect and in the end, it wasn't too bad. Unfortunately, i don't remember the name of the salesperson who helped us on our visit to the showroom in Oct, 2019 but she was very knowledgeable and extremely helpful. Overall, excellent experience- thank you!
Great experience dealing with entire staff. Followed through with everything.
Bob was very knowledgeable about his product.
You guys were amazing during the purchasing & delivery process, AND 3 months later helping us package it for an unanticipated move across the country. Thank you!
The staff was great from the show room to the delivery staff! Great team & we will definitely be recommending Mountain Hot Tub!
Repeat customer. Great service. Stand behind product.
All staff have been helpful and friendly. We appreciate all the communication and help.
Shannon and the entire staff at Mountain Hot Tub were amazing - from the first time through the showroom to the day our tub was delivered and beyond. As first-time hot tub owners they were really patient going over all of our options (saltwater vs. chlorine, new vs. used, size, cost, etc.) and answering all our questions, especially when it came to the type of cover. It's also comforting to know that they will be there to support us with any future questions or issues we may have.
Sales experience great. Jacob was very helpful.
Very friendly group of people to do business with. Love our new hot tub spa! :)
Charli was great! Kept in contact and posted on the delivery. Really nice and easy to deal with. Set up guys were excellent and efficient. Thank you!
Have worked with Mountain Hot Tub for years.
Good price & looks. Got good service.
Good reputation and service. Quality product.
Mountain Hot Tub provided the most exceptional customer service we have ever experienced anywhere. We absolutely love our hot tub, use it often, and know that Mountain Hot Tub will continue to provide us with the best customer service possible for years to come.
Chose Mountain Hot Tub for your reputation.
You guys and gals are great. Everyone was so good to work with. Wasn't even thinking of trading up but the sales person, Shannon, was superb to work with. The Alpha delivery crew was also great. Love doing business with you all.
They were great to work with. Always answered every question we had. Super friendly!
Everything from first contact to purchase, to delivery, to follow-up was first rate. Couldn't be happier. Excellent staff and crew.
Good variety of product.
Been a customer for years! And will be. They know the product always friendly. Always helpful. Very knowledgeable customer service.
Loved our experience & we LOVE our hot tub!
Wonderful people.
Great price and customer service.
Good price and functionality
Great product, great service, great people.
They did great
Jeff has been our salesperson 2 times now. He is great to work with. Everything you would want in an employee - pleasant, knowledgeable, reliable, calm & upbeat, calls back promptly. The install team also was very good - nice guys & professional.
Long standing business in the community.
Professional, knowledgeable, and product is rock-solid. Would definitely do business with them in the future.
Great installation crew!! They knew their stuff. Thanks for everything! (Except our neighbor got a rubber duck and we didn't)
Steve and his staff are incredible in keeping their promises and taking care of their clients. I have never dealt with anyone as professional and qualified.
Love our new hot tub! Zach and Pat did an excellent job installing and going over instructions, Very pleased with customer service!
Love our new hot tub! Zach and Pat did an excellent job installing and going over instructions, Very pleased with customer service!
Love our new hot tub! Zach and Pat did an excellent job installing and going over instructions, Very pleased with customer service!
Great service, great product!
All staff very pleasant and helpful. Love doing business with them.
Awesome experience. Sales people are friendly. Mountain Hot Tubs went the extra mile to make everything perfect!
Everyone at the store are very friendly and helpful. I highly recommend them.
The Butte store and staff are awesome!
Clint was outstanding to work with. He was knowledgeable about all aspects of the product and exceptionally helpful post sale with questions from a new spa owner.
Great experience from purchase to delivery. Every employee was helpful and knowledgeable throughout the entire process. LOVE OUR TUB!
Quality product, people, and service. Can't go wrong.
Good price and quality product.
We have been Mountain Hot Tub customers for over 30 years. They have stellar customer service - ALWAYS have exceeded our expectations. Excellent staff and a business with integrity.
Good reputation. Good price.
Good reputation and location.
Great product (Hot Springs Vanguard Spa) , very professional delivery and setup, and great after the sale service.
Thanks for the brownies!
This is our third Hot Spring hot tub.
Everything was great.
Great Service!
Good value and reputation. Great, easy experience from start to finish. Delivery and set-up guys were super great & knowledgeable.
Thanks for the brownies. Your new showroom is beautiful, and all of the hot tubs look great, both the large and small. Found the hot tub that was the right size for us and the salt water system is a plus.
They had the right size and easy to use.
Quality service with a local business.
Excellent customer service before during and after the purchase. Nice selection. Thank you!!
Requested a service call through Eric on an older spa that I had worked on personally. Zack and Ryan came and did troubleshooting and figured out the problem and explained to me what needed to be done. Great service and quality work ethic from all to a non purchasing customer. Means a lot to know there are still companies and employees that care for the customer.
If you're looking for quality products and professional staff who are knowledgeable and customer service oriented look no further than Mountain Hot Tub.
Shannon was great to work with, her knowledge of products and great service was much appreciated.
Knowledgeable staff and the service and care I have received after the sale has cemented me into a forever customer. The whole staff treats me like they really care about me. I can't thank them enough.
Mountain Hot Tub has great service, and their hot tubs are high quality. They were so helpful in teaching us how to care for our tub. I would highly recommend them! They back their products.
Charli, Steve, and everyone there were extremely helpful and knowledgeable. I'll tell all my friends and family to go there!
Great experience with Shannon and the whole team we interacted with from day one! Keep up the good work!
I bought a hot tub from the Bozeman Store and enjoyed many years of great service. Wanted another hot tub in Butte and am equally impressed with the store here. Am looking forward to many years of great service.
I bought a hot tub from the Bozeman Store and enjoyed many years of great service. Wanted another hot tub in Butte and am equally impressed with the store here. Am looking forward to many years of great service.
Excellent service from sale through delivery.
VERY HELPFUL AND PROFESSIONAL.
Very pleased with product & service.
Got additional help and asked questions when needed. Friendly, knowledgeable, and helpful staff. A local business you depend on.
It was a pleasure to work with Jeff very friendly and knows hes product. Thanks Jeff delivery crew GREAT JOB. I love my hot tub
I received good service, advice, and delivery.
From our first time in your Helena Store & visiting with salesman (Bob), to this installation crews' care and professionalism of setting up our tub, we are impressed!!!
Great service from the sales experience to delivery to operations and support. Must mention the great program support with monthly home checks, owner training as well as support at the sales office. A service that goes "beyond the beyond" in very aspect we touch with the group. A special thanks to making this a great experience.
Great location and availability of services.
Our experience with our entire purchase was amazing. The sales staff was very knowledgable and professional, the sales room and displays are great and now that we have our tub (which was delivered and set up just as they promised) we couldn't be more pleased. We love relaxing in it and at the moment are just waiting for the wind to die down a little bit so we can get back in!
Mountain Hot Tub is the best! Our buying experience was super easy and fun. The delivery guys...oh my goodness...were the BEST! They had to figure out how to get the tub on our deck, which was tricky. They didn't give up, complain or even seem bothered that it was now 8 pm and COLD! I was so impressed. I couldn't imagine better service, honestly. I know that they will always take the best care of us and our tub. Thank you so much!
This is a replacement for a tub we purchased a couple of years ago. So far, so good.
Good product.
Delivery communications were a little bumpy, due to an ongoing (and delayed) landscape contractor. When the hot tub was finally installed and filled, the Frog-ease chemical were not placed in the tub. I was out of town-and made the assumption that the hot tub was fully set up. and ready to go. Did not become aware of no chemicals until after some heavy use. When notified, teh sales staff attended to it very promptly and provide me with the correct chemical to install.
Delivery communications were a little bumpy, due to an ongoing (and delayed) landscape contractor. When the hot tub was finally installed and filled, the Frog-ease chemical were not placed in the tub. I was out of town-and made the assumption that the hot tub was fully set up. and ready to go. Did not become aware of no chemicals until after some heavy use. When notified, teh sales staff attended to it very promptly and provide me with the correct chemical to install.
Delivery communications were a little bumpy, due to an ongoing (and delayed) landscape contractor. When the hot tub was finally installed and filled, the Frog-ease chemical were not placed in the tub. I was out of town-and made the assumption that the hot tub was fully set up. and ready to go. Did not become aware of no chemicals until after some heavy use. When notified, teh sales staff attended to it very promptly and provide me with the correct chemical to install.
Excellent staff and high quality hot tubs. I've never been disappointed in any of my dealing with Mountain Hot Tub
We love our new tub soooo much! The delivery team did a great job of getting it up and running! It has been easy to maintain and we enjoy it every day!
Excellent knowledge of products. Easy to work with during buying process. Continued service.
Best in town for quality, and offer features like low height and massage recliner.
Everyone was knowledgeable about their products, and were personable and friendly.
Excellent service!!! They had a spa that fit our space well!
Good product reputation.
Sales department was helpful and knowledgeable. Quality product.
Good product. Good service. Live up to their commitments.
Products are affordable and easy to use.
Staff was personal and provided good service.
Charli was great!
Great customer service and a great tub!
Very professional, knowledgeable, and friendly.
I would like to thank each person on the delivery and setup team for their professionalism in every aspect of setup, training and followup. We own a service business in Bozeman and understand the difficulties in getting top quality individuals to represent a business. I was quite surprised when senior management and Jeff stopped by to assist with the install. Show me the last time you saw that in Bozeman!. As far as sales Jeff Bell is one of the most knowledgeable, through salesmen we have ever met with. There was never any pressure to buy it was about educating the us and listening to our needs. The recommendations he made were perfect. Jeff is a huge asset to Mountain Hot Tub. The phrase "the first impression you have with a company is the most important" Jeff is spot on. We are beyond satisfied with Jeff and the entire staff at Mountain Hot Tub. Thank You, Cheri & Dan Wubs
Great choice and customer service.
Everything was great. Thanks to Charli for running the storefront and Steve and crew for delivery and setup.
Good installation and selection.
Very friendly, committed to service after making purchase.
The Best and Cheapest Therapy (Marriage or Physical) you could ever buy. We sit in it everyday (Twice a day on the Weekend)! We enjoy just sitting and relaxing. We talk more about everything and the kids even hot tub with us. The Staff is always friendly and quick to return phone calls or emails for any questions or service.
Local business.
Reputable company.
Knowledgeable about product.
Local setup & service
Thanks for the brownies and great service!
Used to buy supplies for our old hot tub here and went with them when we decided to get a new salt water tub.
Knowledgeable, friendly professional staff. Excellent customer service. I feel valued as a customer, not just another sales figure.
Good price and service
We are very happy with our spa. it has brought lots of joy to our family. Good quality, price, and service.
HotSprings has a good reputation.
The entire staff at Mountain Hot Tub in Butte was totally professional and extremely capable during the entire process of replacing our 25-year-old Hot Springs Classic with a new Hot Springs Prodigy. We had some deck renovations to do before the new tub arrived, and Charli, Steve, Jake and crew accommodated our timeline, efficiently and quickly removing the old tub so we could do the renovations before the new tub was installed, and then installing the new Prodigy and stepping us through the new salt water system. Charli kept in touch via email and phone from the time we ordered the tub in June until it was delivered in August. It was a great experience overall -- one that we seldom experience any longer working with vendors -- thank you!
Good price for nice model. Health and relaxation benefits.
Quality product from a company with a good reputation.
We love Steve & his family. Great service! :)
Friendly service
Love working with you guys!! You are professional, knowledgeable and fun! Quality product and service. And, of course, we love our Mountain Hot Springs Spas! :)
Eric Reichert and his Crew in Helena are the, " Best of customer Service" !!! They know their product and can help with any questions. If you any issues they don't give up and leave you.... dead in the water. Its awesome to work with a company that stands behind the HotSpring Spas. We love our spa and it is a wonderful reason to smile at the end of a long day.The HotSprings model we have with the back massage and levels of seating are perfect for us. As a stop and go, the shop on North Montana carries all sorts of things you can pick up for a great relaxing Hot Tub weekend.
We are very pleased with the hot tub. Good first impression from the salesman. However, we are displeased with the fact that it was dirty on the inside. There was tiny rocks on the floor and seats of the hot tub.
Clint was great to work with! We love our Hot Springs' Pulse Spa!!
Bob the salesman was knowledgeable and fun to work with. The delivery guys worked hard and had an excellent knowledge of the equipment. Overall great experience.
The whole staff, from the owner down to the guys in the warehouse are very professional and friendly. Eric Dighans does a phenomenal job keeping everything organized in the warehouse and keeping the process moving. Mark Bogart is one of the best service men in the hot tub business! Mountain Hot Tub is the BEST place to go for your hot tub & spa needs in the Gallatin Valley! I give them 5 stars!
Bob was fantastic to work with! He made this a smooth and easy process, was never pushy, answered all questions and was just an all around great guy to work with.
Great experience, we love our hot tub!
Good price and valet service included for 6 months.
Honest and good service.
Great sale price.
Good quality and warranty
Great - You're the best ever! Thanks for the candy!
All 5 stars! Good service. Easy tub. No water problems!
Mountain Hot Tub - Butte was great to work with. They were not pushy and very patient. Friendly, kind people!
Thank you for the brownies! They were great! :)
Excellent product and service!
I have been extremely pleased with the service we received from Mountain Hot Tub. From the initial sales experience, to the delivery (arranged on very short notice due to contractor's request) to a small service issue after installation, the employees have been knowlegable and responsive. I would definitely recommend them!
Quality brand. Good customer service after purchase.
Great service in store and out. Great people and product!
Quality product. Helpful staff.
Your customer service is top notch!!! After a few hiccups with delivery, your sales staff has gone above and beyond to make everything perfect. Thanks!
Everything was good.
You guys were so helpful from day one! Clint is very honest. He went above and beyond . You have a fantastic product. I'll always have a Mountain Hot Tub!
Good quality at the right price point. 5 stars! Thank you for everything!
The staff were extremely helpful.
Know the owner. Long time business in Bozeman
Good price. You kept your word
Durable hot tub and good customer service.
Trustworthy salesman, good knowledge of product.
Good prices.
This was my first ever hot tub! The experience was great. I ordered a 2019 in December so I had to wait a little bit for my certain color scheme, but once it arrived, they delivered it within a week. Highly recommend this company. Porter and drake were the head of my delivery crew.
Clint did a great job working with us to get what we wanted at a fair price!
Charli cares about the needs of customers & tries to match the appropriate tub for my needs.
Mountain Hot Tub made it very easy to come in, determine what product fit our needs with their extensive knowledge and finance it in a way that worked for us. They made the delivery and set up so easy that it was a no brainer to work with a good established company that we expect will stand behind the product for years to come.
Clint was great. Right to the point told us everything about the hot tub we were buying. Didnt have one on the floor but was willing to take us to the wearhouse to look at one. Every time we had a appointment they were at least 15 minutes early. Delivery was in 2 days. Glad I bought from them and not from a big chain store.
Jeremiah rocks! Great experience. Chose Mountain Hot Tub for your good reputation.
Had the features we were looking for and the employees were great.
The staff have been nothing but helpful and have treated us very good! Eric and Bob have been our go-to guys and they have been GREAT! We've had a rough start with our hot tub and they've been there to help us along the way. Thank you!
These guys freakin rock!!!! Very helpful and on point. You really feel like you’re getting everything you need from these folks. I felt very welcomed and they had all the answers I was looking for. I highly recommend these with there upbeat attitudes. Thanks for all the help you guys, stay classy!!
The customer service is top notch! Love our tub!
Our sales person, Clint, was fantastic and knowledgeable. I have already recommended Clint to our friends.
A product is only as good as its customer support. These guys know hot tubs and stand behind them.
A product is only as good as its customer support. These guys know hot tubs and stand behind them.
I’ve bought $2 parts - $18k hot tubs and the service have been the same across the board. Mountain hot tub has always cared about how I feel when I leave the store. These guys ( and ladies) are awesome!
Great service
From the moment you walk into Mountain Hot Tub you are being taken care of from the helpful staff. Fantastic showroom with state of the art equipment. From sales to service and installation Mountain Hot Tub is there every step of the way. Thank you!
Great customer service and quality product.
Being new to Montana, and new to the hot tub buying experience, Mountain Hot Tub was incredible. They talked us through the whole process, made it easy to understand, made our options clear, and followed through every step of the way.
Jeremiah was very helpful and did all he could to make getting the hot pool I needed. It hasn't been installed yet as the new house is not finished but I look forward to a soak! Thank you!
Previous hot tub lasted 22 years!
The staff were very helpful. Found the right size.
Quality product. Business longevity.
A quality product and good customer support.
It was a challenge getting hot tub down stairs. I appreciated the guys willing to do it.
Came in to purchase chemicals and ended buying a new hot tub instead!
Good price, availability, and customer service.
I love my hot tub. No complaints. I would recommend you highly for the service, and installation. It was a pleasure to deal with you!
First of all, I couldn't be happier with my spa. It was a great experience, from getting advice from Clint on which hot tub would fit my needs to the crew at the store helping me when I called to get advice.
Awesome place great hot tub as well customer service Clint was top notch and helpful
We bought our first hot tub from Mountain Hut Tub in 2001. We bought two more in July and August 2018. Charli, Steve & Jake are AWESOME!
The sale team did a fantastic job of getting me to purchase a hot tub from them. The delivery team did a good job of installing the tub. With that said I’m not impressed at all with the follow up or the preparations made for the tub. I spent 20k on a tub that I waited 6 months for! I was fine with the original wait time, but expected with that wait time the tub would be completely installed and set up! I now have to wait a undetermined amount of time for my cover and lifter to be installed. At which time my tub will have to be drained and moved again to install the lid due to it not being ordered in the six weeks I waited for the tub. NOT IMPRESSED!!!! Also I didn’t receive any training or instruction on how to maintain my tub also not impressed!!! Really regretting where I purchase my tub!
Very satisfied customer, customer service and whole process. Local service. Professional.
I’ve discussed my final thoughts and impressions with my sale team. I would recommend and encourage my friends and family to do business with them.
This is our 3rd hot tub. We wish we had gone with Hot Spring back in 1996! Very knowledgable team, good product and great purchase experience...really appreciated working with Jeff Bell. Genuine hospitality and no pressure.
Quality product. Great past experiences.
I needed to soak my poor body, bought one, they delivered it, I live in it. Thanks for the chocolates.
Local Store
No high pressure sales. Great after sales service.
Excellent service. I had originally purchased a hot tub through a box store, after delays and hassles, I went to local Mtn Hot Tub and had a great tub delivered quick with excellent service!
I was disappointed with my previous HotSpring tub purchased from you. You however took care of all problems, which made me assured you would take care of me with my new purchase. Great people, great service will keep me a happy client!
Steve and Charli gave great customer service
I highly recommend Mountain Hot Tub to anyone considering a hot tub purchase. Excellent products. Excellent customer service.
Overall great impression, tub had some minor issues after install but they were taken care of.
Very happy with the follow up & customer service through the whole process.
Outstanding service all around.
Good quality and good price.
BOB and Eric was both excellent in knowledge and information on the care of the hot tub. The set up crew Jake Cody were very professional, very concerned with any questions and concerns we had. There set up was excellent. My wife and I are very pleased with eveything. Thank you.
If you want the best, you gotta go Hot Springs
We were very happy with our experience. We spoke with multiple different retails and looked at different brands and there was never a question for me of which was best. The customer service was wonderful and we are very happy with our purchase. I would definitely buy from you again.
I actually purchased a new hottub over the phone after our old hottub blew its control panel. Clint was quite helpful during the initial call and we decided to buy a new Sovereign. However, after that first call, when I spoke with Clint on the phone or visited with him at the store, it felt like he was in a hurry to be done with me. When I'm spending $12000 I expect to feel like I'm the most important customer around. Additionally, when our new hottub was delivered, it was discovered that our breaker box was not the right one and so an electrician had to be called in. Not sure why this wasn't checked prior to delivery. So the delivery people were not able to set up the tub and the salt water system. After the electrician got the system up and running, we were left to start the system up on our own. We ended up calling Mountain Hottub for help and a gentleman named Ben was quite helpful in describing the steps for setting up the spa. We do love the spa, the salt water system and the sound system!
Great staff knowledge of products and helpfulness in choosing.
Mountain Hot Tub is very knowledgeable, efficient, & professional! Excellent customer service.
I have enjoyed the experience working with Mountain Hot Tub. I am a farrier of many years and get in my spa at least once a day. Thanks for keeping me going!
Great experience working with Mountain Hot Tub. Knowledgeable, professional,reliable, and punctual from sales to service.
Chose you for your reputation and reliability.
Your salesman was recommended to us.
Really like the 4 installers at Mountain Hot Tub. Can't remember their names but they were very informative on how to use the hot tub. Also the salesman really helped me pick out the right one for my needs.
good customer service
Best service and very friendly staff. Large selection and range of prices. Went back three months later and was remembered! I will buy all products from them instead of online.
Great store. Staff very knowledgeable of the product.
Quality product. Professional staff.
Recommended by a friend who said how good customer service was and quality of product.
Our experience with Mountain Hot Tub was a very positive one. They delivered on time and were very professional. We are still learning the ropes with our hot tub but am confident Mountain Hot Tub will be there if and when we need them for any reason.
Like buying local.
It is rare to find such excellent customer service AFTER the sale. Thank you!
Good customer service
Very grateful to Jeff, the delivery crew, and everyone else at Mountain Hot Tub! Quality product and customer service. Thank You!
Everyone of the staff bent over backwards to make sure we were satisfied. Great People.
Clint did excellent job! Very personal, new product, and wasn’t pushy! Third hot spring hot tub I’ve bought there and plan on getting my next one there too! Service is outstanding!
Jeff Bell was great to work with. Knowledgeable & professional salesman.
We came in when you were having a huge sale and there were a lot of people in your showroom, however we were treated like we were the only ones there. The two guys that installed our tub were amazing. Again your customer service is above and beyond!
From start to finish, Mountain Hot Tub staff are excellent, extremely helpful, and make you want to come back for all your hot tub needs!
From our initial walking into the store, the purchase, the delivery and set up, and after care have been A++. Excellent, cannot say enough good things. Thank you!
Quality tubs. Good service availability.
I wanted a small, saltwater hot tub. I know Ben and he made it happen!
Knowledgeable staff
Quality product, experience, and service. Excellent communication. Best way to soak in Montana.
Quality product and excellent treatment by staff. Local business with a good reputation.
Thanks for the brownies!
Highly recommended by my neighbors. Also 0% financing.
Personable employees from the moment you entered the store in Bozeman! Bute is also extremely helpful: Charli in particular. Thank you!
Great service and delivery, to Island Park, too! Love that you recycled our old tub for someone in need. <3 Sandy & Van
Eric at the Helena location provides excellent service. He suggested a salt water tub. So happy he did. I'm completely satisfied - love it! It's like "silk" - soft and smooth - I'm soaking under the stars in luxury! Installation was efficient. While the spa cover was not what I ordered, it will be replaced next week. No inconvenience to me.
Very satisfied with our purchase. Our spa was damaged during delivery and the staff at Mountain Hot Tub was very eager and accommodating making it right.
Excellent Experience--Love our new tub. Chose you because of your online reviews and local service.
Zach and his crew that set up the tub, did a fantastic job. Very helpful on all my questions.
You were recommended by a friend. Very helpful staff.
Highly recommended to anyone looking for a hot tub. Great service.
I worked with Clint from day 1 and he has always been knowledgeable, helpful and follows up. Have had the hot tub a year now and he is still as attentive as he was during the sale. Thank you!
Both of these young men who came to our house are very knowledgeable very polite they had excellent customer service a rare thing nowadays
No pressure sales, polite & courteous sales staff, willing to go the extra mile, top notch delivery crew!
Friendly and knowledgeable. Good after sale support.
Friendly and knowledgeable. Good after sale support.
Best place in town. Good warranty. Easy purchase and set up. Sent some great chocolate brownies--Thx!
I am a 25 year personal and developer client purchasing about 100 tubs. Jeff and the crew are the best
Quality product and sales team.
Chose to do business with you because of your longtime standing in the community. We got a great deal on what we've been looking for. Looking forward to a reliable, long lasting relationship.
Thank you!
Knowledgeable and good service. Great follow through. And loved the Christmas brownies! :)
I think Mountain Hot Tubs are top of the line and last a long time.
Good reputation. I knew nothing about hot tubs. Good staff knowledge.
LOVE the TUB!
Have heard good things about Mountain Hot Tubs. Like the long warranty, and the people are very helpful.
Mountain Hot Tub has been easy to work with and very helpful the first few months of owning our new hot tub. Thank you!
Been a client for 25+ years. Good customer service.
Service guys couldn't be nicer!
Eric and crew are very professional and knowledgeable. They provide excellent service before, during, and after the sale.
Quality, serviceable, guaranteed.
Quality and comfort.
We are very pleased with our experience at Mountain Hot Tub. The staff is very friendly and helpful, and everything was delivered just as promised. The service after the sale has been outstanding as well.
We began visiting your showroom and visiting with Charli over a year ago while we began our new home. Each time, Charli was personable and remembered our visits. She was very professional and a pleasure to work with and so was the delivery crew too!
Great salesperson that did not oversell products. Friendly staff.
Great sales and delivery people. Quality product. Been long time customers.
Great team. Great service. Excited to get in that hot water!
Had a great experience. Enjoying the product.
Eric was our salesperson and did a great job. The crew who came to do install were great. Great overall Experience.
Very good people to deal with.
Good customer service and knowledge of product.
Chose you for your availability of service and nationally recommended product.
Thank you for the brownies!
Steve, Jake, and Char are very friendly and knew what I needed and put me in the right tub, though I wanted most expensive, they showed me what was best for my use.
We had an idea of which tub we were looking for based on a recommendation from our Mountain Hot Tub service technician. We found what we were looking for at a great price. Plus the tub's color matches our house color perfectly.
JJ, Owen, and Matt delivered my spa on time, and with the utmost professionalism. They are personable and efficient.
Great, honest service. Worked to get us the product we wanted. Would definitely recommend to anyone in the market for a hot tub, sales or service. :)
Service has been great.
Jared provided OUTSTANDING service on our spa. He was thorough, knowledgeable and efficient. His communication and customer service skills were much appreciated. THANKS!
JJ, Owen, and Matt were excellent at delivering our hot tub. Thanks so much guys!
Jeff's knowledge of product was superior. Always a gentleman! Really a fantastic spa!
Everyone was great in everything they do! Service is the Best!
The planning, organization, and installation at a difficult site was superb. Workmen were professional, friendly and efficient. From start to finish, removal of old tub and installation of new took less than 3 hours!
Thank you for a great product and great help!
The whole experience of working with the sales staff, delivery crew was as rewarding as having the new hot tub. I would recommend to everyone that your best served working with the professionals at Mountian Hot Tub.
Have already recommended you to my neighbors!
Jeremiah is knowledgeable and helpful from initial sale to service after installation. Everyone I've talked to there has been great too.
My wife and I upgraded from our previous vanguard to the salt water version because she has sensitive skin. our new tub is now used everyday and both morning and evenings on the weekends. We love it. Thanks
Jeremiah was awesome!
Love our hot tub. This is our 3rd one in over 20 years.
The sales staff helped me get an insurance claim processed for a tub that froze over the winter. Jeff and Clint worked with the Insur company to get me the best results. Jared and Ben installed the new tub after removing the old tub. They made it look so easy, total pros !!! The whole team was great and once again I have a hot tub thanks to Mountain Hot Tub !
Right price. Good people. Good products.
Love our hot tub.
Very friendly service and sales team. Ben is knowledgeable and kind. Always make you feel like you are involved with the Hot Tub Family! Loving the Hot Tub Life and Relaxation!
Professional. Treated fairly.
Professional personnel.
Like that you support ownership and maintenance after purchase.
Very pleased! Thanks!
I gave a 3 for my first impression but that changed to a 10 after becoming a customer. A 3 because the store was busy and no one said "hey we will be right with you" or acknowledged we were there. However 2 weeks later another sales guy (can't think of his name) apologized because he remembered seeing us and couldn't get away. Would give you 10 stars if I could.
I am a driver for Fed-Ex. A driver for Mountain Hot Tub, Daniel Chesser, came to my rescue when he had seen that I was stuck in mud. He had no reason to turn around to help me other than he is an amazing person. He pulled me out from my dilemma which allowed me to finish my day and not make me 3 hours late for my next stop. Thank you very much Daniel.
Great experience. Friendly/knowledgeable staff. Good Service. Quality product. Thanks!
Loved the knowledgeable salesperson (Jeremiah). He was honest and considered out needs in all tubs he showed us. All questions were answered fully. The delivery guys were SO great too. They were very courteous and really knew what they were doing, and made great suggestions on placement , etc. Very happy.
If you let me go higher than a score of "5," you'd get a "10"
Sales people were awesome and installer was the best! He was awesome and got it working right away!
I knew my husband would love the hot tub, but I was unsure. I absolutely love it! Clint was attentive to all of our inquiries and made sure that we were satisfied with our product.
Great people, Great products! :)
Clint was GREAT to work with, and Tanner & the guys who delivered and then Moved the tub were excellent. I will strongly recommend Mountain Hot Tub. Thank you!
Called for help after some cold weather damage. Excellent response by this company and a very professional and courteous service call by Jared in 14 degree Montana weather. Hot tub is back on the way to usable. One of the best purchases we ever made for our home.
Mountain Hot Tub has provided excellent before and after purchase service. Truly customer oriented
Wonderful service from sales to delivery to follow-up! Entire Crew was amazing!
Charli was very friendly and knowledgeable. She made the purchase very easy. The hot tub we purchased is amazing! We use it every day and have loved it! Thanks for all the help and keeping it simple!
I had a new spa delivered way way ot in the mountains. Service was patient and very professional! Very helpful and knowledgable. V polite and would strongly recommend.
We bought our hot tub 3 year's ago and have Enjoyed it,very much! We,also, APPRECIATE the continued GREAT SERVICE, we receive, in maintaining it and the GREAT service call's!! THANK YOU,Eric, Carli and Patrick! Happy New Year!
Professionalism of sales & service was outstanding.
Hot tub arrived had water mold. Clean and just fine now. Promised a new filter and a robe. Never received them. Hot tub is great.
We love your store! Everyone was super helpful AND friendly. We always recommend you. <3 Thanks!
In the course of our buying experience, it became clear that MT Hot Tubs was willing to do "whatever it takes" to make us happy with our purchase. And they did!
Mountain Hot Tub has a great product and excellent service! Very easy to work with, and incredibly fast delivery.
I am a first time hot tub owner. Jeff Bell walked me through the process, helped me choose and ultimately purchase the right tub for my family, space and budget. I feel that the quality of the product is high as well as the continued customer service. Since my purchase (~7 months ago) Jeff, Clint, Jerimiah and the rest of the crew have been very helpful in keeping my hot tub in excellent working order which translates into - a consistent, high quality hot tub experience. Thank You and keep up the good work!!
I just LOVE the people who work there - so helpful! my first hot tub and it was a great experience. Thanks!
Awesome tub, great customer service! Clint is the man!
The delivery was awesome in their knowledgeability of how to maneuver such a large object in such a small space! We were impressed.
Both Eric & Corley were great to work with. After shopping around we came back to this store because they both were professional and personable with our needs to help us get the right one. Thanks!
Clint was awesome, took me from a naive non-Hot Tubber to an overly satisfied 1st time owner. My Fiance and I bought the "Flair" which we couldn't be happier with! Thanks to Clint for seeking out and truly caring about our specific needs, as well as being transparent with the benefits of certain models. From jets, computer interface, sound system (excellent) to the warranty.. Clint left no stone un-turned and was patient with me and my pre-delivery obsession. I was in the store nearly everyday prior to delivery to stare at and sit in an unfilled "Flair" in the showroom. All of the staff members were always kind and courteous as they could see and understood my anticipation and excitement! Delivery was a breeze and the crew was GREAT! Especially Mark, who stayed to fill and make sure everything was functioning as designed. The first few weeks were interesting trying to balance and understand the tub, but after we went to a free class put on by Jeremiah, those days were over! Jeremiah lives and breaths Hot Tubs and his desire to have every Hot Tubber attain the highest level of enjoyment, comes out every time he talks tubs. The class is a must for anyone who wants to fully understand and take care of their tub! Because of Professor Jeremiah, I am now a self proclaimed Chemist with a Degree in Hot Tubbetry!! We use our tub everyday and the benefits are substantial. An overall wonderful experience and the continued customer service has been phenomenal. Thanks to Kelly and his fantastic group of employees and of course our "Flair".. We are Hot Tubbers FOR LIFE!! Happy Tubbing, Cheers!!
Decided to go with you because of a recommendation from friends and Jeff's reputation.
Jeremiah was great to work with! We had shopped other places before going to Mountain Hot Tub, and we are so happy we waited to purchase. He was so knowledgeable, and did not make it a "pressure" sale. Everything went smoothly, and we couldn't be happier.
This business has positive sales people and a commitment to stand behind the product.
Highly Reccommended!! Clint and Jeff were great and very knowldgeable in the show room. Rob was super friendly and knowledgable about how to set up the sauna on site and made sure I understood everything before he left the install. Great Team and a Great product! Thanks!
Fantastic customer service!
Excellent product and service. Friendly employees.
I bought my first tub in 2013. I now own 2. I absolutely love my hot tubs!
Very easy to deal with and good customer service!
Great people to work with! Friendly. Quality. Integrity.
We are very happy with our hot tub. Everything went exactly as was planned. The delivery people were great to work with. Thanks for the great product and service.
Easy, Stress-free experience. Salesperson extremely knowledgeable.
Excellent service, friendly, knowledgeable, helpful
A spa is made for relaxation, and Charli and Steve keep your sales experience relaxed, knowledgeable, and low pressure!
We got to try the spa before buying it. Thank you for your electrician Patrick!
Delivery crew efficient, professional and knowledgeable. All store persons friendly, know their products and professional.
Walked in and met Eric.Was very impressed with his spa knowledge and professionalism.After searching other spa prices was very impressed with Eric's recommendation of the Azure.The price was fantastic and delivery was fast and the set up went great with the two people who set the spa up.Ken and Pat did an indepth briefing on the spa features and it's operation.Was very impressed throughout the transaction.Would recommend you visit this facility and see what great people work there.The Azure spa functions flawlessly and use the spa daily.Thanks Eric and staff!JR Hamilton
Your salesman Charli was amazing. And we love our spa! Really liked the two guys that delivered it, too.
They are the most helpful with questions. And helped with service at home when needed on our last hot tub! Had one of your hot tubs before and enjoyed it!
Jeff is excellent to work with--friendly, knowledgeable, will work to help & please his customers!
Very knowledgeable, professional, and patient--answering all our questions, especially helping us get started with our installation and set up.
Thank You ! :)
Excellent service and quality products.
The best customer service in town. Excellent Experience. Both in Past and Present.
Exemplary follow-up for customers! Owner and staff very professional.
Very easy to deal with. Sales people ask questions, and match the needs of the customer with the products.
Staff knowledgeable and professional.
A+++!! GREAT customer service, honest and to the point. Aware and respects your needs and understands. Highly recommend.
I considered online brands but decided local experts and service are very important. We were impressed by Jeff (& other staff) and the store recommended electrician (Dave Karsten).
Great people, great products, and great service! Staff treats us like family.
Mountain Hot Tub is a great place to buy a hot tub. Jeff was so informative and answered all our questions. We had it installed within a few days of purchase.
We received exceptional service at the Bozeman store and installation was quick and professional. We are enjoying our Hot Spring hot tub!!
Dependable.
Clint was very professional and helpful in our selection of a Hot Tub for our needs. The delivery crew was helpful and respectful
This is the 3rd hot tub we have purchased from Mountain Hot Tub. We love their service, their honesty, and their quality products. Mountain Hot Tub is our place to buy the hot tub that will make us happy for many years!
outstanding staff. salesman and the delivery guys were really great.
Previous hot tub from Mountain Hot Tub lasted 22 years.
THe selection on the floor room is great. All the staff is knowledgeable, helpful, & friendly.
Eric - professional, knowledgeable, nice guy. Hot Spring Spas - Quality, owned one before
Quality product and delivery time was quick!
We feel that the folks working at this business are very knowledgeable and professional. They listened to our needs/wants and told us our options that fit our needs.
For nearly 20 years we have been customers of Hot Spring Spa/Mountain Hot Tub. We have always been given great service and good advice! We appreciate that!
The staff at Mt. Hot Tub in Bozeman are the best. They know the product very well and are always there to help and were very good at knowing our needs. Big thanks to Jr. and Jeff! Also Hot Spring hot tubs are the best.
We value your employees! You're very fortunate to have them. Charli (salesgirl) and Steve (maintenance man) are both great to work with.
We love our hot tube and Mt. Hot tubs gave us great value and great service. Thank you!
Chose to go with a local company with good service. Eric Reichert was great to work with.
Staff was very helpful.
Eric has provided great service over the years.
Mt Hot Tub of Bozeman really does care about its customers and the community and has friendly, knowledgeable staff. It's a business run with integrity.
I was very impressed with the whole experience.
Chose to go with Mountain because of your great reputation.
Jeremiah Reece is a walking encyclopedia regarding knowledge of hot tubs and caring for hot tubs. Everyone was very pleasant and willing to assist with problems. Fantastic place!!! Thanks for the gift! It is a nice idea.
So happy we bought a spa from Mountain Hot Tub vs. a used spa. Customer service has been great whenever we have a question as a first-time owner of a spa.
I do business with those who do business with me. I have known Steve and Mountain Hot Tub for over 15 years. Awesome purchase!!
Everyone was great! Helpful and knowledgeable. Low pressure sales team. The water care sheet is very helpful.
Customer service is excellent and above my highest expectations! 5 stars are not enough! Need at least 7!
You have a reputation for service.
Mountain Hot Tub offers a superior quality of hot tub. The staff are very knowledgeable & helpful, both of which I require when I buy an appliance. Your store was highly recommended to me by a friend.
Recommended by a friend. We got sound advice and our first tub had problems and was set straight with no further questions.
Very helpful, explained things thoroughly, answered ALL questions!
This was a level of customer service you just don't get often any more. A great place to do business and good product.
Excellent Hot Springs Dealership. Great staff & service! Very professional.
Very courteous staff. :)
MT hot tub has been in Bozeman as long as I can remember. Staff Courteous & flexible. Removed my old hot tub.
It was obvious from the start that you knew your product and had experience in all kinds of spa settings. Wonderful people, excellent product. Quick commitment and follow-up.
AWESOME!! Great to work with and dependable! Professional and caring. Good reputation.
Most hot tub store people seem like shysters. Jeremiah is great!
Kelly was not pushy. You had exactly what we wanted.
Knowledgeable staff, Excellent customer service, Friendly relaxed atmosphere. On a scale of 1 - 10 we would give Mountain Hot tub a 10!
Friendly and knowledgeable staff.
This place will take care of you with a friendly, welcoming attitude. Great people to work with.
Charlie in the Butte location was very knowledgeable and helpful via phone and internet. Guys that set up the tub gave a good rundown on using and maintaining the tub. All very friendly.
Thank you for everything! Everyone was so kind & helpful! :)
All stores should be operated like this ONE! We are always treated like we are special!
It is so easy to run, also maintain. We love our hot tub. All employees are so nice and helpful. Thank you!
We didn't know anything about Hot Tubs... The professional staff at Mountain were very patient and answered all of our questions with a great attitude! Thank you so much!
Sales staff is very knowledgeable & helpful. Service staff did a great job.
Good Customer Service.
Everyone was very knowledgeable and friendly. We love our hot tub and the service we have continued to receive has been outstanding.
Excellent courtesy and professionalism. Great delivery.
Great customer service. Install was a dream. Thank you!
I remembered your "Rubber Duck" outside your store.
Everything about purchasing a new hot tub was excellent. The follow-up video and brownies were a real bonus. All of your staff is excellent!
Not impressed that it sprang a leak almost immediately but other than that, LOVE IT!
I have been stopping at the store for several years after being referred by another Hot Springs spa owner. I've been checking product, cost and the general environment at the store. I applaud Jeff for his patience and professionalism. I finally pulled the trigger this winter and my experience with Jeff as well as the delivery and set up staff has been very good. Great product too.
Thank You!
Jeremiah is very knowledgeable on each hot tub. Very impressed! Buying experience was easy and pleasant. Excellent customer service.
Nice friendly staff to wait on you & very helpful. Conveniently located. Friendly atmosphere. Small-hometown business.
Known you for years. History of helping us with issues. Delivery crew was a fun team! Thanks for the brownies!
Thanks for the brownies!
Reliable product. Excellent service, maintenance, repair. Thank you!
Delivery crew was great.
Love our tub!
Had a very positive experience, you have a great staff; sales to delivery!
we love our Sovereign. Great customer service.
We are satisfied. Thanks!
Very nice experience
Keep up the good work
Great Service, Great Staff
Everything went well as usual. Thanks
Great product, great service
LOVE OUR TUB
Thank You
Great Experience working with Jeff. We appreciate his help in finding a spa we LOVE!!
You all are great! Thanks for everything
Very happy with my hot tub
Thanks for the fudge. Tom has always been so great to work with and Jeff too. Very Customer oriented.
Best service ever!
Great service & friendly personnel. Keep up the good work.
Thanks for all your hard work in getting our hot tub working so well for us.
Very good product - very satisfied
The best experience! Thanks so much
Thank you for your knowledge and support
Good service and good people! Hope for continued great service.
Very satisfied with both product and staff
It's unfortunate more businesses are not run as well as yours. Thank You
Great Service
Thank You!! We love it!!
Keep up the good service
#1 Reason to visit your store is Mountain Hot Tub's reputation
20 years since last spa purchase - "sticker shock"
Keep up the good work
I especially liked the post-purchase reminders
Awesome Product & Service!
Keep up the good work
Keep up the good work!
Jeff Bell Rocks! Thanks Jeff!!
We could not be happier with our spa. The service has been outstanding!
Long-standing good reputation. Good line of products.
Needed a hot tub. two providers in town. checked both. went with you.
Delivery crew were outstanding.
Tom did a great job during & after sale
Greatest Service!
Excellent Service!!
Love the spa!!!
Everything went well. Continue to give good customer service if any problems arise.
Your co. did what they said they were going to do when you said you were going to Do IT! Thanx
Keep up the good work - We are thrilled to see Kelly's daughter in the store - She is as great as he is! We love our Hot Tub!
We are very satistied with our hot tub and all the staff are great to get along with!
Thanks for the great service.
Everything was great with service & we completly enjoy using the tub.
Jeff gave us the info we needed & answered all our questions with out being pushy - was professional - he gave us a call a few days later - kept in touch - thanks alot!
Everyone and everything has been great, very pleased.
we're very pleased w/ the great hot tub & your very proffessional attitude
